Wells Fargo is fraud -- unauthorize take 2-mortgage pay at once on . Watch out!
I'm an IT profession, and has several mortgages, but only once with Wells Fargo. On 3/21/13 I log on WellsFargo and wanted to put $250 extra more principal. I already had autopayment setup when the loan done a year ago. I couldn't add $250 more to the principal, it did show I already had $300 extra principal extra each month, could not change to $550, there was no option on the on-line, nor, any option to change nor schedule, part of security, and I understood that. So I email asked to take extra $250 for principal starting 4/5/13. 2-day later on 3/24/13, Wells Fargo sent me message confirm to take extra $250 for total $1250.14 each month starting 4/5/13 I had documents. Then on 4/11/13, I found that Wells Fargo took 2 times of $1250.14 on 4/5/13. When called Wells Fargo, Lie1 answered immediately that I on 3/21/13 I scheduled a ONE-TIME payment in the amount of $1250.14 to be applied to my loan on 4/5/2013, such a terrible lie! and If so, why they took twice on 4/5/13? no sense?. Then talked to manager, name Lie2, the same lie as Lie1. I asked for quickly return back $1250.14, Lie1 asked my bank routing #, account# and location of my bank and stated that take 5-10 days to return, but provide no confirmation. Then about 8PM Lie3 called me, the same lie, even worser lie, said that I got confirmation # from them. Continuously blamed that I schedule such. It's unprofessional image of WellsFargo. I email that the unauthorized to take the second $1250.14 on the same day 4/5/13 must return to me by 4/12/13 or I report to State Attorney General and want to file $1milion case to against such lie, it's distressful, and the penalty to abuse the public for such wrong procedure or computer problem.