Paymt sent in Dec thru BillPay del to wrong address & the co cashed it. I've been trying to work thru the bank since then to get this corrected. Most of their reps don't read notes sent. I did my own investigation & found the co who rec the payment in error, refunded it with 10 days in Dec. So the bank has had the money all this time yet are making me file a fraud claim, have it notarized by both me & the orig intended receiver. I've even sent the proof. So then I sent a ltr to the CEO, he can't be bothered or even have a mgr get involved, it went to a cust serv ctr for response...a canned response. Before that I tried to get a Dist Mgr to help who assured me he would...never to hear frm him again!
So everything was fine. Had an Account for years, rolled over from the old First Union, which then rolled over to Wachovia, which then became the illustrious Wells Fargo. One day, I went into a branch to do my simple banking and I allowed some over pushy sales person to open up a "few" extra accounts for me. "It will save you here, and there and everywhere in between. It will be very good for you, I promise." Never trust a banker. NEVER. So after being gouged with monthly service fees for "not doing this on this date", or "forgetting to transfer this amount on that date", in addition to the fees for each of the 6 additional accounts created, I decided to close everything because of the confusing nature of having to keep track of all of the accounts. Well, closing the accounts has proven to be the most difficult thing in the world and I would NEVER recommend this bank to anyone. Go to PNC. They will treat you MUCH better.
I very much appreciate the customer friendly attitude at my local Wells Fargo branch. The banking staff from management on down communicates a commitment to customer service and to problem solving when questions arise. I also appreciate the commitment to diversity exemplified by the employees who work at this branch. I find it a pleasure to bank there.
I received a notice that my CD was about to reach its maturity date so I called WF as the notice instructed on day one of the grace period. I told the service rep I wanted to close the CD account and put the money in my savings account. I was told that it would be done within 2 business days.
Two days later I checked my account and it showed that the CD had been renewed, not closed. I called WF again. I got a lot of apologies and the service rep said it would be handled within 2 business days. There was no record on file of my previous call.
Two more days went by, now on day 6 of my 7 day grace period, and nothing. I called WF and demanded to speak with a supervisor. After much discussion I was finally told that because the amount of my CD was over $5000 I had to go into a bank branch to close the account and transfer the money.
I told the supervisor I couldn't get to a bank branch because I am home bound and cannot walk. He gave me an address out in Portland (I am in Virginia) where I could send a notarized letter to have WF close the CD and transfer funds. Being home bound I have no way to get a letter notarized.
So it looks like I am stuck renewing my CD at the lowest possible interest rate.
I will be closing out ALL my accounts when I am able to do so.
terrible customer service from wells fargo at 6150 Bollinger Rd, San Jose, CA 95129. this small branch is inside of safe way. The service here is horrible. personal banker and the manager (all Chinease) seem like they will get commission from opening new accounts. I just wanna open only one account, but end up opening so many..........without letting me know the detail, I found out when I went to ATM. they force you give them all 5 stars when the survey comes, and even threaten you that if you didnt give all 5 stars, they say they know your name and home address...... How wells fargo hired this kinda people being as their personal banker, I will never go back with wells fargo