I checked my bank account online and had seen that I had received three overdraft charges of $35 each within 20 minutes for three small purchases. I called because I work for a non profit and am paid on a stipend so those charges I couldn't even afford over $100 in penalties. I called and explained my situation, and that I have been a loyal customer for over 8 years in good standing. The representative told me that I shouldn't be spending money that I didn't have, and that was my responsibility to check in between purchases, not there's. They kept insisting there was nothing they could do, even when I said I couldn't afford to keep my account with Wells Fargo. I did not feel like a "valued customer" at all and plan on closing my account.
Do not do business with Wells Fargo. They are like a siren's song. It sounds good at first, but once you need service, they will disrespect and abandon you to the brink of financial ruin. If you are 100% confident you will never need a loan modification, to refinance, miss one payment, or ever need to speak on the phone with someone who will treat you as a valued customer, then try your luck.
As for me, I was blessed to have family help me with my payments to the loan sharks, I mean Wells Fargo, during my lay-off and I paid them off and feel so relieved I do not do business with them anymore. Ultimately, if they had been sweet and understanding about my situation but not be able to assist me with loan modification, refinancing, or payment schedule; then I would have understood, but it was the nasty dehumanizing way their reps talked to me that inspired me to write this review - "if you cannot afford the loan we don't want your business." They don't even have a customer feedback tab on their website which let's you know they do not give a DAMN about providing customer service. They are worse than Chase.
I visited the branch in person to close my account because they were charging me a monthly fee, they talked me into an account that does not charge, but have been charged for the last 3 months made a call and they said they would fix it. Once again this month was charged again. Seriously annoying!! I have been a member since 1991, you think they would get it right.
In order to purchase furniture at a discounted price, Raymour & Flanigan Furniture talked me into financing with Wells Fargo. Big mistake. I was told when the bill comes in, send the payment in full, which I did. The due date was 11/17/13. I sent the check on 11/10/13 by first class US Mail. They received my payment in full and posted it on 11/27/13. They said I was late and charged me $70.92. They said it took the mail 17 days to get there. Even though I sent the payment in on time they are still charging me a $70.92 late fee. They want me to pay their kick back money to Raymour & Flanigan Furniture. What a country.
Good morning the reason why I'm writing to you its to file a complaint against one of Your customer service. Between October 29 or October 30 my husband went to the bank located in 2928 Annandale Rd, Falls Church, VA 22042 around noon and spoke with one of your customer service in the front initials L.R. and start to flirt to my husband in order to convince him to open a credit card and additional checking account stating that if He do that She can leave earlier, my husband didn't feel comfortable and He decide to leave and before He leaves She hold his hand and told him when He's coming back so She can take care of him and gave him a wink and in a piece of paper She gave him her cell phone number not the bank number so to make this statement with more details her number its [Redacted], We called yesterday and She pick up the phone; I went to the bank and She wasn't there and I just walk away and didn't file a complaint because I want to be sure that this complaint goes to the right people.
We'd been customers with wells fargo for more than 3 years and We never had this type of problem. This is all I have to say.