I opened a loan with Wells Fargo a little over 6 months ago.
It has been a nightmare experience from the beginning; my gut told me not get the loan through them when they couldn't even tell me if there was a fee for paying it off early. However, long story short, I did.
First, they made me open a checking AND savings account with them. When I asked about monthly fees, I was told that if I connected my loan with the checking account, all my fees would be waived. I also setup the loan to be automatically drafted out of my checking account they made me open with more than the minimum payment.
Each month since I opened it, the auto-draft has not occurred. The first couple of months I called to address the issue, they said it may take a few months to "kick in". When I asked them if they could double-check to make sure it had actually gotten setup, I was told they could not see that information. After that didn't work, I was told I had to go in to sign a paper to setup auto-draft, even though I had done that when I got the loan, so I went into a branch to setup the payment AGAIN. That was two months ago & it still is not auto-drafting.
Then, on top of that whole mess, they are charging me a monthly service fee. They charge me at the end of the month & then reverse it at the beginning of the next month. Weird? Yes. But, whatever. NOW, this month they charged me the fee, but didn't reverse it. I called to address THIS issue, and they told me they didn't know how I was getting it reversed, but they couldn't do it anymore.
Wells Fargo has been a huge headache from the start. I tell everyone not to bank with them. This loan can not get paid off fast enough...
Horrible customer service experiences! The quality of customer care has gradually decreased over the past 12 years.
Today was the last straw.
The teller didn't listen to what size debit payment I needed to make which was the reason for the deposits and transfers. This caused problems back at our office. The 1800 # told me I had to go back to the branch to resolve this issue due to size. Back at the bank the branch manager was smug and condescending. Then I was told I had to pay $10 for a cashiers check? Since 2002 we have always gotten these for free! No thanks to them, after 3 hrs I made it all work. I then tried to close all 4 accts. and our lines of credit. I was told "you will have to come back tomorrow if you still want to do that"...THATS EXACTLY WHAT I WANT TO DO!
PISS POOR! Moving everything to Chase with our other business accts. Should have done so a long time ago.
I am a small business. They talked me into getting a Merchant Service machine. They verbally told me that I would be paying $50/month plus 1% of the sale. I received the first statement which was $90 plus over what they said the monthly fee would be. I called and they said it was a one time charge. Then the next month they took $256 out over the 1% charge. When confronted they said oh you should have read the small print on your contract. There were 9 different hidden fees of variable amounts. I called again to cancel the account now it will cost me $500 to cancel the account. And I still have to pay for the lease on the Merchant Service machine for 48 months. Wells Fargo bank is to blame for all this. There was no support from the bank manager Craig in the least. I have now had the worst banking experience with Wells Fargo.
Attempting to deposit an insurance check from some damage to our home. For some odd reason, unexplained to me I had to go to our insurance company to get more paper work. Why? My husband and I travel for work and you only have 90 days to deposit the check. Wasted a trip there. Then when I attempted to deposit it a second time, they started asking me personal questions - when I asked why, she slid my paperwork back to me and said to find someone else to help me.
You do NOT need this paperwork. It is the corporate bully mentality and I am fed up. If I could give them a 0 I would. We will be moving our accounts and when we refinance the house I will mandate that WF or BOA are prohibited from buying it.
We opened a business checking account in March. We got two business debit cards with it. They arrived in the mail with the sticker saying activate using your PIN. But we did not have a PIN. We thought the PIN would be sent under separate letter. Three weeks letter no PIN, I have done this before with Frost Bank no problem PIN under separate cover is there in one week. We have to go into the branch. The rep is totally using cliches oh sorry that happened. No explanation. My concern was a security concern. Big priority. We chose a PIN at the bank but never got an explanation for no PIN ever co,ing to us by mail. Slip up of some kind. Does not make me feel comfortable.