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B
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Wells Fargo Report Card

Overall rating score 55%
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Wells Fargo Latest Customer Reviews

AlCheri's Profile Image

Reviewed by AlCheri

Apr 24th 2014

1 out of 5 marks

Worst Bank In The Nation!

Wells Fargo took over our accounts from Wachovia. My wife and I had personal checking, business checking, home equity line of credit and business line of credit accounts. After years of satisfactory service from the previous owners, Wells Fargo started adding fees and raising interest rates on all the accounts with no regard for our perfect payment history or our excellent credit ratings. Communication efforts were ignored and final responses were inconsistent. Representatives were rude. We finally had enough.

After much effort to give them every opportunity to improve, we decided to move all our accounts.

I recommend Chase Bank, Bank of America, Citizens National Bank, and City Employees Credit Union FAR AND ABOVE wells fargo.

It appears we are not alone in our disgust with the worst bank in the nation: Wells Fargo.

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memyself's Profile Image

Reviewed by memyself

Apr 22nd 2014

2 out of 5 marks

Excessive and unfair charges

Their overdraft fees are excessive. They have just charged me three times, for a total of $105.00 on one overdraft, which, I might add was covered immediately. All that remains of a $488 deposit is $288, which means they milked $200 from my account. I e-mailed and called, but they, oh so sorrowfully and apologetically, refused to refund one single cent.

On another note, I had a personal loan with Wells Fargo. By arrangement, the monthly payment was deducted automatically from my checking account, which was fine. I noticed, however, that the final payment was not deducted on the due date. I thought perhaps this was because the due date fell on a weekend. But No, a couple of days later, I get a "This is an attempt to collect a debt" call. I explained that it was normal for payment to be automatically deducted, and after an "oh dear, let me check" I got "Oh, we dont deduct the last payment because it's a different amount."Well it would have been nice if someone had told me. I arranged for payment and, gues what, the next day I get a second call - I held my tempter and told of the previous call and arrangement, and after a brief check by the caller, there were PROFUSE apologies. Oh yes, there it was, so sorry, so sorry. Why the hell didnt they check BEFORE bothering me.

Wells Fargo tries to convey the impression of sincerity and caring - That is BS, they are cold, heartless bankers, nothing more or less.

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foreverbroke's Profile Image

Reviewed by foreverbroke

Apr 22nd 2014

3 out of 5 marks

my account is ALWAYS negative.

wells fargo was VERY enticing. after being approached every week for about, oh 6months, i finally decided to open up a bank account. a checking account, bank statements, a check book to keep up with. sounds magnificent. i mean hello, EVERYONE HAS A BANK ACCOUNT! Right?! WRONG!! biggest mistake of MY LIFE.

i was working as a waitress, my husband and i never really used our account for the first 6weeks. one day, i decided to deposit my tips into my account before my dinner shift (i did not want to misplace any loose cash that evening) anyways, i could not figure out why i wasn't able to do a cash deposit. i went inside. only to be informed that I CANNOT MAKE CASH DEPOSITS! what the HECK is that?! only after 1 year of banking with wells fargo would i have THAT luxury.

about a month later (august), my husband and i were visiting a friend when he received an email for a $200 bounced check (we didnt have it in our account because, remember, we can't do cash deposits so we just used our cash not our checks or cards) after calling the bank and being informed someone had stolen our info we reported it and got all new information.

our account was not corrected and able to use until DECEMBER. when my husband was in school, they closed his card because it "seemed it could have possibly been a fraudulent charge" because his school was an HOUR away. now, i'd have to run back and forth constantly to give him cash.

april- with a $1300 deposit, my husband withdrew $1150. he was going out of town and since we dont have an exceptional track record we agreed that was our best bet. after multiple failed attempts to purchase a $75 bus ticket we have an overdrafted account due to FIVE GREYHOUND TRANSACTIONS (greyhound has NO proof of purchase) leaving our account -$225. today, my account is ANOTHER $68 NEGATIVE. please remember, we havent used out cards because we have CASH.

***THEY WILL STEAL YOUR MONEY AND NOT REFUND IT. PLEASE BEWARE!!!!

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Marni's Profile Image

Reviewed by Marni

Apr 22nd 2014

1 out of 5 marks

Horrible Customer Service

A bank representative said my account would be open until a certain date, I only had 8.00 dollars to pay. I went in before said date and they closed my account prior unbeknown to me. It was unfortunate since a massive tax return was being sent to the account. They opened a new account and said they would move the return to the new account, but sat on it two days and it was refunded. Then they gave me a checking account, again, state return is headed to the new checking account that is now closed but that I was told I would not have to use for 90 days as a courtesy to me for their mistake. No warning letter of disclosure, nothing through my online banking account to warn me that I wouldn't be able to log in. So of course I go to log in and cannot do so. Wells Fargo is the lousiest bank in the world!!!!! The representative at the Wells Fargo Albertsons Branch in Henderson Nevada (named Claudia) could not get it right. When my husband and I explained the mistake they made with regard to my account, she did not know how to help. My husband had to explain it to her step by step. Then when we went to main branch in Henderson, another bank manager failed to inform me that I had a time limit to use it before my account would close. Again, I was told I had 90 days to sit on it as a courtesy of their mistake. They have horrible help, flippant men and women working customer service. People who do not understand their own system. They also charge high rates just to bank with them. I'm extremely happy to not be using them as a bank and will be moving my service to US Bank, which I hear is far superior.

Screw you Wells Fargo! And you too Claudia!

Is this review helpful? ▲ Yes 2 ▼ No 0

Charlie0100's Profile Image

Reviewed by Charlie0100

Apr 21st 2014

5 out of 5 marks

Thank you for making me feel at home in your bank.

This is the place to be for your banking needs, My experience was wonderful on my first visit. The bank Manager and the employees are very Professional and Friendly, I am very happy to be a customer of this bank.

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