I have had Wachovia bank since I was 17(a very long time ago). For years I didn't have problems until about 2 or 3 years after wells fargo bought them out. They started charging outragous fees for each account which I luckily bi-passed by having direct deposit and a good job ! Well one day I deposited a check that had evidentally been a bad check .... Ok no big deal except for the fact that they withheld ALL of my funds until they were able to close my account (this process took about 10 days). Not only did this upset me but they were not going to call me and let me know what was going on !!!! They said they were just going to send me a check with my funds and send me a letter saying my account had been closed. So I was irate about that. I had asked them if I could retreive my funds from a branch in cash because I really could not wait for a check in the mail , my kids were hungry , I needed diapers and I needed gas to get to work ! , they said no . This was the worst week of my life. Because of this bank my kids went hungry and I had to use hand towels for diapers. It did not matter how long I had been a client or the fact that Ive never had a bad check. They disgraced me. For this reason I would never recommend this bank.
I had to say that I was very pleased with her customer service. Fraces Almestica (Emaus, Pa. Branch) was able to help me look for and old transaction I needed to rewiew to complete the purchase of my new home. Since Alarik Aguilar,(Emaus, Pa. Branch) left me half way with the problem when I first walked in, Ms. Almestica took the time and was very helpful, patient, and polite.
At first this was my secondary bank, i didn't even mind that they transferred a dollar to my savings every time i used my debt card (which is in my opinion another way banks try to get you to go into the negative) but this month they without warning changed the rules on my checking account and charged me 10$ for the privilege of banking with them. They would only refund 25% of it and none to my boyfriend's account (also all of the money in his savings magically disappeared and customer service can't tell him why) not to mention a fifty dollar purchase that did a magical disappearing reappearing act on my checking, so, so long wells fargo, switched to a no monthly fee account unti i find a decent bank.