I have had Wachovia bank since I was 17(a very long time ago). For years I didn't have problems until about 2 or 3 years after wells fargo bought them out. They started charging outragous fees for each account which I luckily bi-passed by having direct deposit and a good job ! Well one day I deposited a check that had evidentally been a bad check .... Ok no big deal except for the fact that they withheld ALL of my funds until they were able to close my account (this process took about 10 days). Not only did this upset me but they were not going to call me and let me know what was going on !!!! They said they were just going to send me a check with my funds and send me a letter saying my account had been closed. So I was irate about that. I had asked them if I could retreive my funds from a branch in cash because I really could not wait for a check in the mail , my kids were hungry , I needed diapers and I needed gas to get to work ! , they said no . This was the worst week of my life. Because of this bank my kids went hungry and I had to use hand towels for diapers. It did not matter how long I had been a client or the fact that Ive never had a bad check. They disgraced me. For this reason I would never recommend this bank.
Very poor customer service experience, on numerous occasions. The girl in the drive-thru had attitude from the start (not a first time), made me wait 10 minutes just for her to tell me to come inside. I was already running late, however i made the time to go inside and just get it over with. There, I was "greeted" (not what you would expect from a store manager-unprofessional ). The store manager had attitude with me as well, i didn't appreciate her tone of voice. All i wanted to do is withdraw my money and pay a credit card and be on my way. The whole process took 20 minutes, it was awful. I will never go back to this branch again. In fact, Wells Fargo in general. I always get great service with Chase Bank and that's where I'll be doing ALL of my banking from now on.
I had a fairly simple issue. I deposited some cash at this atm over the weekend and it didn't show up on my account. I dropped in today (monday morning) just to make sure and the girl who is working at the front is horrible. I can't remember her name, i just know it starts with an "l". Not only did she not fix my issue, she kept interrupting me and talking over me while i was talking.
I was in shock that i could even get a word in edgewise. Her customer service skills and ability to resolve my issue was pitiful to say the least. I'm seriously considering changing banks only after being with these guys for six months because of their lack of being attentive to their customers!