They are the worst bank, crook, thief, liar, cheater. They always find a way to screw you over. Even when you deposit cash, fees are charged to account. Bank no longer providing proper services due to lack of training and constant replacing of tellers. Be prepared to wait 20 minutes or more at drive thru. Be prepaired for your payment to be posted in account unknown to you and get call from wells fargo's collection agent, rude, nasty low life, then make excuses. Hires untrained staff for substandard service. Many long term emplyees are leaving that never made mistakes. Managers are nasty, rude, disrespectful. Will accuse you of something out of air. Give you all nice promise in commerciasl but time come never there to help. No legit assistance to loyal long time customer. Takes bail out money belonging to people and profits form it. When time comes to help good legit customer they kick your behind with white lies. Manager scares good empolyees so they will not say anything going wrong by upper managment. Since wachovia bought by wells fargo everything has gone to the toilet,. Wells fargo upper level management work with theory of fear and intimidation so honest employee and coustomer will not raise their opinion. They screwd me crediting my payment to another one of my accounts and despite having money in their bank, regadless of seeing my receipt from their own bank did not give me credit. Quite contrary harrased me with calls from collection agency. They did not want to admit any wrong doing on their part. Everything is someone else mistake, taking deposit in my business account even with seeing proof of checks deposited had been cleared and money in wells fargo refused to credit my account, admitted knowing that it is fraud, told me it is bank policy, was told branch manager desides who get credit at the same time branch manger says it is done by wells fargo, it is not in his hand. Everyone lies and blame other while me and my business suffered.
I'm so disappointed with Wells Fargo. I started my first account as a 16 yr old in 1993, I've been a stellar customer for the past 23 years. I made a $2000 online loan payment, and accidentally withdrew money from my Wells Fargo account, resulting in an overdraft of about $500. Realizing my mistake, I called immediately to the bank to report my error. Was the overdraft fee reimbursed to my account??....I'll give you three guesses. And don't even get me started on my personal Wells Fargo credit card. It's terrible. Foreign fees, poor rewards program, always changing policies. The first five years were nice, but my marriage to Wells Fargo is over, I'm taking my checking account and my 780 credit score somewhere else. Believe me, don't burden yourself with Wells Fargo, they will cost you, time and money both.
I won't get into it too much, but I am so frustrated with Wells Fargo. I had money fraudulently taken out of my checking account from an online merchant (rhymes with BayPal) several months ago. After HOURS on the phone with customer service reps, at least 4 who all gave me completely different answers to my questions, I opened up a new account but was convinced to simply "freeze" the old account. I was told there was no way charges would be authorized from the old account number from now on. Well, wouldn't you know, the exact same thing happened again the other day. This time customer service was not only extremely rude, yelling at me and telling me I couldn't speak with a different manager, that I had to deal with her on the phone. Then when I insisted, she said she would transfer me, but simply put me back to the very beginning of the phone tree. I spoke with a different manager who was plain apathetic. He didn't care that I was upset, did not resolve anything, and basically gave me his blessing to go to another bank. That, I will. I miss Wachovia's customer service, even if they were lacking in other ways.