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MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Wells Fargo Customer Review

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happy's Profile Image

1 out of 5 marks

Reviewed by happy

Jun 12th 2012

Banks Have Robbed More People Than People Has Robbed Banks.

They are the worst bank, crook, thief, liar, cheater. They always find a way to screw you over. Even when you deposit cash, fees are charged to account. Bank no longer providing proper services due to lack of training and constant replacing of tellers. Be prepared to wait 20 minutes or more at drive thru. Be prepaired for your payment to be posted in account unknown to you and get call from wells fargo's collection agent, rude, nasty low life, then make excuses. Hires untrained staff for substandard service. Many long term emplyees are leaving that never made mistakes. Managers are nasty, rude, disrespectful. Will accuse you of something out of air. Give you all nice promise in commerciasl but time come never there to help. No legit assistance to loyal long time customer. Takes bail out money belonging to people and profits form it. When time comes to help good legit customer they kick your behind with white lies. Manager scares good empolyees so they will not say anything going wrong by upper managment. Since wachovia bought by wells fargo everything has gone to the toilet,. Wells fargo upper level management work with theory of fear and intimidation so honest employee and coustomer will not raise their opinion. They screwd me crediting my payment to another one of my accounts and despite having money in their bank, regadless of seeing my receipt from their own bank did not give me credit. Quite contrary harrased me with calls from collection agency. They did not want to admit any wrong doing on their part. Everything is someone else mistake, taking deposit in my business account even with seeing proof of checks deposited had been cleared and money in wells fargo refused to credit my account, admitted knowing that it is fraud, told me it is bank policy, was told branch manager desides who get credit at the same time branch manger says it is done by wells fargo, it is not in his hand. Everyone lies and blame other while me and my business suffered.

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Other Wells Fargo Reviews

heychrisbaker's Profile Image

Reviewed by heychrisbaker

Jun 22nd 2015

5 out of 5 marks

Great Customer Service...

I am writing to you to express my appreciation for the excellent customer service which I had received from Personal Banker Alexis Cooke (NMLSR ID: 598904) in my last visit to the 2040 Broadway Branch. Ms. Cooke was very warm and accommodating, and very helpful to me with my business banking needs.

Alexis gave me first-class, 5-star, A+ service and it is duly noted.

I hope that this is the kind of service that will be present in all your Wells Fargo Branches permanently as this is exactly what the customers want to have.

Sincerely,

Christopher Baker

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steveng88's Profile Image

Reviewed by steveng88

Mar 13th 2015

5 out of 5 marks

Friendly customer service

I have been banking with these folks for only a short time, but they have always been personable, professional and courteous . I am always greeted with a smile and they have worked with me in every way possible to make my banking experience easier. Great bank, great people .

Is this review helpful? ▲ Yes 2 ▼ No 0

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