I initially got Wells Fargo because I had Wachovia and it got absorbed by them. They have, without a doubt, the worst mobile app. Their overdraft protection services are ridiculous. When you call their customer service line, they make you feel like a liar. For example, I had two checking accounts because my direct deposit was still linked to one I was in the process of getting rid of, and I had overdraft protection linked from my savings to my newer account, and had thought I set it up for my older checking account that had the direct deposit going to it. Apparently you can't have 2 accounts and have both protected by the same Savings account. Okay, that's ridiculous, but fine I suppose, honest mistake. I truly thought they linked up any accounts you might have. The guy on the phone did not believe me at all, it was hilarious. I was awestruck at how unprofessional he, and those that helped prior were.
It's fine, whatever, keep your fees. That's why I closed my account today. I had overdraft protection linked to my credit card, I don't ever keep more than around $100 in my checking, so when it was empty and I bought an iphone app, it was even more awesome to find they charged me a "$25 overdraft protection fee" to use my credit card to pay for 2 seperate $1 apps. After it was all said and done I had paid 4 overdraft protection service fees for 2 items. Total: $75. Most expensive angry bird game I have ever bought in my life thanks to Wells Fargo. That's gas for an entire month for me. And of course, they will not reverse the charges, or at least give me just one overdraft protection fee. Opened my new account at ING today and will never be looking back. Fucking ridiculous.
Horrible customer service experiences! The quality of customer care has gradually decreased over the past 12 years.
Today was the last straw.
The teller didn't listen to what size debit payment I needed to make which was the reason for the deposits and transfers. This caused problems back at our office. The 1800 # told me I had to go back to the branch to resolve this issue due to size. Back at the bank the branch manager was smug and condescending. Then I was told I had to pay $10 for a cashiers check? Since 2002 we have always gotten these for free! No thanks to them, after 3 hrs I made it all work. I then tried to close all 4 accts. and our lines of credit. I was told "you will have to come back tomorrow if you still want to do that"...THATS EXACTLY WHAT I WANT TO DO!
PISS POOR! Moving everything to Chase with our other business accts. Should have done so a long time ago.
I am a small business. They talked me into getting a Merchant Service machine. They verbally told me that I would be paying $50/month plus 1% of the sale. I received the first statement which was $90 plus over what they said the monthly fee would be. I called and they said it was a one time charge. Then the next month they took $256 out over the 1% charge. When confronted they said oh you should have read the small print on your contract. There were 9 different hidden fees of variable amounts. I called again to cancel the account now it will cost me $500 to cancel the account. And I still have to pay for the lease on the Merchant Service machine for 48 months. Wells Fargo bank is to blame for all this. There was no support from the bank manager Craig in the least. I have now had the worst banking experience with Wells Fargo.