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Wells Fargo Customer Review

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Saysaysaysay's Profile Image

1 out of 5 marks

Reviewed by Saysaysaysay

Jan 2nd 2013

Completely Awful

I initially got Wells Fargo because I had Wachovia and it got absorbed by them. They have, without a doubt, the worst mobile app. Their overdraft protection services are ridiculous. When you call their customer service line, they make you feel like a liar. For example, I had two checking accounts because my direct deposit was still linked to one I was in the process of getting rid of, and I had overdraft protection linked from my savings to my newer account, and had thought I set it up for my older checking account that had the direct deposit going to it. Apparently you can't have 2 accounts and have both protected by the same Savings account. Okay, that's ridiculous, but fine I suppose, honest mistake. I truly thought they linked up any accounts you might have. The guy on the phone did not believe me at all, it was hilarious. I was awestruck at how unprofessional he, and those that helped prior were.

It's fine, whatever, keep your fees. That's why I closed my account today. I had overdraft protection linked to my credit card, I don't ever keep more than around $100 in my checking, so when it was empty and I bought an iphone app, it was even more awesome to find they charged me a "$25 overdraft protection fee" to use my credit card to pay for 2 seperate $1 apps. After it was all said and done I had paid 4 overdraft protection service fees for 2 items. Total: $75. Most expensive angry bird game I have ever bought in my life thanks to Wells Fargo. That's gas for an entire month for me. And of course, they will not reverse the charges, or at least give me just one overdraft protection fee. Opened my new account at ING today and will never be looking back. Fucking ridiculous.

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Other Wells Fargo Reviews

RalphTowers's Profile Image

Reviewed by RalphTowers

Jul 18th 2014

1 out of 5 marks

Poor Service and a shameful way to deal with new customers.

We were trying to consolidate our debts in one loan so we could managed better our finances.

My wife and my daughter had both of them major "Brain" surgeries in a time frame of less than one year.

This type of medical procedures requires a lot of money. One of the most expensive in the health industry.

For my daughter we were charge $160,000 and for my wife $ 65,000. My health plan payed 90% of this charges leaving us with a balance of thousands of dollars to pay to the hospital and of course every time they did an MRI to both of them the charge was $350.00 for each and an MRI was done every 2 weeks to monitor the recovery from the brain surgery.

All of this added a balance to my credit cards of thousand of dollars, $ 45,000.00 to be more exact and this is why we try to use the services of Wells Fargo Bank applying for a debt consolidation loan.

We will never again go to Wells Fargo bank.

First they did not wanted to give us a loan for this amount because we were new customers and they did not know us, even with excelent credit score like the one I have.

Second the loan amount offered to us was with an interest rate of 15% when my credit cards the highest interest rate is 11%, I had to turn down the offer of lousy low loan with a very high interest rate, leaving us with 2 credit cards to pay plus the Wells Fargo loan, they are crazy or the people in charge of analyzing the loan applications don't know what they are doing, fire alll of them, you will be doing better Wells Fargo..

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gumbogaga's Profile Image

Reviewed by gumbogaga

Jul 25th 2014

1 out of 5 marks

CAREFUL - DO NOT TRUST THIS BRANCH

Twice I have given cash to tellers, they take the money to the back and return to tell me my cash balance was less than what I had given them. First time $100 (about 5 months ago). Second time, $50.

I count my cash three times before I makes drops for my business or change from smaller to larger bills. I've used several Wells Fargo branches in the area and have never had an issue except for this particular one and it's happened twice ... Something is not right.

I voiced my concern with the manager and the tellers drawer was counted but she did not use her drawer. She went to the back to count the cash. The manager said that the teller could not have taken it because there are cameras. OK??? Let me see the video! They did not let me see video.

DO NOT USE THIS BRANCH! Something is not right. DO NOT ALLOW A TELLER TO COUNT YOUR MONEY UNLESS THEY ARE IN FRONT OF YOU!!

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