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Wells Fargo Customer Review

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Saysaysaysay's Profile Image

1 out of 5 marks

Reviewed by Saysaysaysay

Jan 2nd 2013

Completely Awful

I initially got Wells Fargo because I had Wachovia and it got absorbed by them. They have, without a doubt, the worst mobile app. Their overdraft protection services are ridiculous. When you call their customer service line, they make you feel like a liar. For example, I had two checking accounts because my direct deposit was still linked to one I was in the process of getting rid of, and I had overdraft protection linked from my savings to my newer account, and had thought I set it up for my older checking account that had the direct deposit going to it. Apparently you can't have 2 accounts and have both protected by the same Savings account. Okay, that's ridiculous, but fine I suppose, honest mistake. I truly thought they linked up any accounts you might have. The guy on the phone did not believe me at all, it was hilarious. I was awestruck at how unprofessional he, and those that helped prior were.

It's fine, whatever, keep your fees. That's why I closed my account today. I had overdraft protection linked to my credit card, I don't ever keep more than around $100 in my checking, so when it was empty and I bought an iphone app, it was even more awesome to find they charged me a "$25 overdraft protection fee" to use my credit card to pay for 2 seperate $1 apps. After it was all said and done I had paid 4 overdraft protection service fees for 2 items. Total: $75. Most expensive angry bird game I have ever bought in my life thanks to Wells Fargo. That's gas for an entire month for me. And of course, they will not reverse the charges, or at least give me just one overdraft protection fee. Opened my new account at ING today and will never be looking back. Fucking ridiculous.

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Other Wells Fargo Reviews

delafuente27's Profile Image

Reviewed by delafuente27

Apr 25th 2015

1 out of 5 marks

Very Disappointed Wells Fargo Customer

Very disappointment with Wells Fargo Bank on 2514 Southmost Rd Brownsville Texas. First of all they have a sign on a door that leads to the bathrooms stating "NO PUBLIC BATHROOMS" written in English and Spanish. And this bank was full of people in line an waiting area. I called the day before to inquire if a NOTARY would be present at the bank on the day I would be going to the bank. I showed up and waited for an HOUR.Two different employees knew that I was there to see a notary. When the Notary finally came out to help us, she ask what we were there for and stated that she only does bank related documents. That would have been nice to know when I called the day before and also would have been nice to know from two other employees that knew I was there for a notary. I had my dad and grandparents, who are in their late 70s, waiting because they were involved in what needed to notarized. Obviously, this facility needs to train their employees better on what questions to ask their customers. And if your going to offer a services make it known exactly how that service would be offered and limitations to that service. I usually go to the Wells Fargo on Ruben Torres/802 in Brownsville. There bathrooms are for public use and I have Notarized an unrelated bank document with them years ago. My grandparents live closer the the Wells Fargo on Southmost Road, that is why I chose to go to the WellsFargo on Southmost Road. Silly me should have stuck to what I know.

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UARzrback's Profile Image

Reviewed by UARzrback

May 1st 2015

1 out of 5 marks

Horrible Customer service to credit card holders!!

We have had a Dillards credit card for many yrs. At the first of the yr., Dillards changed their cards from GE Capital to Wells Fargo. WF immediately removed the majority of my reward points! When I called to determine why this happened I was treated beyond rudely. Furthermore, it has taken almost an act of Congress to close the account. I will never again do any sort of business with them and will no longer hold a Dillards as long as they use this bank!!

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