MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I initially got Wells Fargo because I had Wachovia and it got absorbed by them. They have, without a doubt, the worst mobile app. Their overdraft protection services are ridiculous. When you call their customer service line, they make you feel like a liar. For example, I had two checking accounts because my direct deposit was still linked to one I was in the process of getting rid of, and I had overdraft protection linked from my savings to my newer account, and had thought I set it up for my older checking account that had the direct deposit going to it. Apparently you can't have 2 accounts and have both protected by the same Savings account. Okay, that's ridiculous, but fine I suppose, honest mistake. I truly thought they linked up any accounts you might have. The guy on the phone did not believe me at all, it was hilarious. I was awestruck at how unprofessional he, and those that helped prior were.
It's fine, whatever, keep your fees. That's why I closed my account today. I had overdraft protection linked to my credit card, I don't ever keep more than around $100 in my checking, so when it was empty and I bought an iphone app, it was even more awesome to find they charged me a "$25 overdraft protection fee" to use my credit card to pay for 2 seperate $1 apps. After it was all said and done I had paid 4 overdraft protection service fees for 2 items. Total: $75. Most expensive angry bird game I have ever bought in my life thanks to Wells Fargo. That's gas for an entire month for me. And of course, they will not reverse the charges, or at least give me just one overdraft protection fee. Opened my new account at ING today and will never be looking back. Fucking ridiculous.
Let's just start with this. I've been with Wells Fargo for 2 years now. Not many issues at all.
The company that I work for also banks with Wells Fargo. Every morning I have to do deposits for my company. So, I go to the closest location to me. My company has premade deposit slips with all of the account information needed. They also require original copies of the slips. I ran out of those slips and am waiting for more to be mailed to me. In the meantime I have to use the white ones at the bank (which doesn't provide original copies.) For the past 4 days, I've had the drive through teller make a copy of the deposit slip for me to mail to my corporate office. I always go through the drive through because I'm in a huge rush in the morning as I have other obligations to take care of before I open my store.
The teller told me after the 3rd day of doing this routine, to come inside if the drive through is busy, If I wanted a copy made. She said it would hold up the drive through. Although it takes literally 10 seconds for her to copy my deposit slip and send me on my way. I've had deposits that took them 10 minutes to deposit and never heard a word.
So, today I pull up to the bank, one person in front of me. They pulled off and I pulled up to the window. I'm the only person at the drive through at the time. I told her I need a copy made, she proceeds to tell me that I will need to come in the bank because it holds up the drive through service. Nobody else is there mind you. We then begin to bicker back and fourth, and at this time 2 people are behind me now. They proceeded to say that it holds up the drive through when really it was the teller not doing her job and complaining about it, that held up the drive through.
So essentially the tellers laziness held up the drive through today. And Wells Fargo lost a customer. Worst customer service ever. I've never seen someone with this much laziness. I can understand is it was busy. but nobody else was there.
Stopped in 2 months ago to ask about a refi. Two months later, tons of unreturned emails and phone calls laterAND a $500 appraisal fee the mortgage banker (Lisa) cant get the loan done. BTW I have very good income and credit. She was so indignant and condescending when I questioned her. They must get paid by the application and not the close !