I initially got Wells Fargo because I had Wachovia and it got absorbed by them. They have, without a doubt, the worst mobile app. Their overdraft protection services are ridiculous. When you call their customer service line, they make you feel like a liar. For example, I had two checking accounts because my direct deposit was still linked to one I was in the process of getting rid of, and I had overdraft protection linked from my savings to my newer account, and had thought I set it up for my older checking account that had the direct deposit going to it. Apparently you can't have 2 accounts and have both protected by the same Savings account. Okay, that's ridiculous, but fine I suppose, honest mistake. I truly thought they linked up any accounts you might have. The guy on the phone did not believe me at all, it was hilarious. I was awestruck at how unprofessional he, and those that helped prior were.
It's fine, whatever, keep your fees. That's why I closed my account today. I had overdraft protection linked to my credit card, I don't ever keep more than around $100 in my checking, so when it was empty and I bought an iphone app, it was even more awesome to find they charged me a "$25 overdraft protection fee" to use my credit card to pay for 2 seperate $1 apps. After it was all said and done I had paid 4 overdraft protection service fees for 2 items. Total: $75. Most expensive angry bird game I have ever bought in my life thanks to Wells Fargo. That's gas for an entire month for me. And of course, they will not reverse the charges, or at least give me just one overdraft protection fee. Opened my new account at ING today and will never be looking back. Fucking ridiculous.
I have been with WF since 1965. All through the changes of my finances they have all ways been extremely helpful and supportive. When I had extra sensitive statements with "their " account numbers on them, they always told me to bring them in to shred for security purposes. Their idea not mine. Today, I was greeted with no one I recognized. I saw NO ONE I knew. I told the teller what I needed done. She gave a funny look, said she never heard of such a thing, got her so called branch manager,(he had no business card with his name printed on it). When she was talking to him, he had to lean over and see who she was talking about. It shouldn't matter how I look. He then came over and basically berated me for even thinking I could ask to have my statements taken care of. As of late I have seen other people being helped in the same way. But they were Asian, as were the teller and the manger. But not me, I'm white. Yes I said it. I am so sick of everyone playing the race card at the drop of a hat. So it has taken a tremendous push from those jerks at the bank for me to call Wells Fargo on the carpet. I never in my wildest dreams thought that I would feel discriminated enough to make a formal statement. I have seen this type of behavior time and time again on the news, in the stores, even at my work and I have turned a blind eye to it, but no more. Everyone needs to understand that racism isn't done to everyone else but white people, it's done to white people far more than anyone thinks, AND IT NEEDS TO STOP!!!
I Was In The Wells Fargo Location A While Back At 2417 Smith Street Houston Texas 77006. And There Is A Kind Teller Named Marina That Helped Me, And To Me She Is The Coolest And Sweetest Teller Ever At Wells Fargo. Her Smile And The Sound Of Her Voice Made Me Feel Totally The Safest I Felt In 20 Year's. Can Marina Get Special Recognition For Her Kindness Please? Thank You, From David Earl Snider Jr. at firstname.lastname@example.org