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MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Wells Fargo Customer Review

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Saysaysaysay's Profile Image

1 out of 5 marks

Reviewed by Saysaysaysay

Jan 2nd 2013

Completely Awful

I initially got Wells Fargo because I had Wachovia and it got absorbed by them. They have, without a doubt, the worst mobile app. Their overdraft protection services are ridiculous. When you call their customer service line, they make you feel like a liar. For example, I had two checking accounts because my direct deposit was still linked to one I was in the process of getting rid of, and I had overdraft protection linked from my savings to my newer account, and had thought I set it up for my older checking account that had the direct deposit going to it. Apparently you can't have 2 accounts and have both protected by the same Savings account. Okay, that's ridiculous, but fine I suppose, honest mistake. I truly thought they linked up any accounts you might have. The guy on the phone did not believe me at all, it was hilarious. I was awestruck at how unprofessional he, and those that helped prior were.

It's fine, whatever, keep your fees. That's why I closed my account today. I had overdraft protection linked to my credit card, I don't ever keep more than around $100 in my checking, so when it was empty and I bought an iphone app, it was even more awesome to find they charged me a "$25 overdraft protection fee" to use my credit card to pay for 2 seperate $1 apps. After it was all said and done I had paid 4 overdraft protection service fees for 2 items. Total: $75. Most expensive angry bird game I have ever bought in my life thanks to Wells Fargo. That's gas for an entire month for me. And of course, they will not reverse the charges, or at least give me just one overdraft protection fee. Opened my new account at ING today and will never be looking back. Fucking ridiculous.

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Other Wells Fargo Reviews

JohnK's Profile Image

Reviewed by JohnK

Feb 26th 2015

1 out of 5 marks

Terrible customer serivce and holds

moved to NC from TN. Closed my bank account in TN and obtained a certified check. Opened an account at well fargo and the put a hold on my check for 12 days. gave us to $200 and two debit cards until the rest is available. Tried to set up one-line bill pay using my debit card and they said the card was already cancelled. Went to Well Fargo and they cancelled my card and put another hold on my account. said they couldn't obtain the funds from TN. They made us call the TN bank to have them send a letter advising the funds were there. When we talked to the TN Bank they said the funds already went through. Then they accepted the letter and still held the funds. Manager was no help never called me back. Don't bank with Wells Fargo.

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casyk's Profile Image

Reviewed by casyk

Feb 18th 2015

1 out of 5 marks

Something Is Going On At The Bank

I went to cash checks and the whole bank is blocked off by cops, fire trucks and ambulance.. Couldn't get anywhere near the bank.. I called an hour or so after and no one is answering.

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