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We went into a branch to discuss the changing our checking account level with a banker. After waiting a couple of weeks i went in to close the old accounts. Found out the new checks were not ordered accounts were not linked as we had been told they were. For five months we have needed to contact the bank because of fees being charged that should not be. We do not get an answer as to why we are charged, just the list of requirements to avoid fees. Today we were told the $10,000 monthly balance, is a $10,000 monthly deposit. I would be rotfl if it was't our money. This same banker changed our account level without our approval. We now have to wait to get it corrected. While we have been wf customers for many years the quality our service from wf has been in a study decline. We will not be using wf any longer than to fix the current mess the bankers have made. There have been some good bankers out there, but too many are not to stay.
Let's just start with this. I've been with Wells Fargo for 2 years now. Not many issues at all.
The company that I work for also banks with Wells Fargo. Every morning I have to do deposits for my company. So, I go to the closest location to me. My company has premade deposit slips with all of the account information needed. They also require original copies of the slips. I ran out of those slips and am waiting for more to be mailed to me. In the meantime I have to use the white ones at the bank (which doesn't provide original copies.) For the past 4 days, I've had the drive through teller make a copy of the deposit slip for me to mail to my corporate office. I always go through the drive through because I'm in a huge rush in the morning as I have other obligations to take care of before I open my store.
The teller told me after the 3rd day of doing this routine, to come inside if the drive through is busy, If I wanted a copy made. She said it would hold up the drive through. Although it takes literally 10 seconds for her to copy my deposit slip and send me on my way. I've had deposits that took them 10 minutes to deposit and never heard a word.
So, today I pull up to the bank, one person in front of me. They pulled off and I pulled up to the window. I'm the only person at the drive through at the time. I told her I need a copy made, she proceeds to tell me that I will need to come in the bank because it holds up the drive through service. Nobody else is there mind you. We then begin to bicker back and fourth, and at this time 2 people are behind me now. They proceeded to say that it holds up the drive through when really it was the teller not doing her job and complaining about it, that held up the drive through.
So essentially the tellers laziness held up the drive through today. And Wells Fargo lost a customer. Worst customer service ever. I've never seen someone with this much laziness. I can understand is it was busy. but nobody else was there.
Stopped in 2 months ago to ask about a refi. Two months later, tons of unreturned emails and phone calls laterAND a $500 appraisal fee the mortgage banker (Lisa) cant get the loan done. BTW I have very good income and credit. She was so indignant and condescending when I questioned her. They must get paid by the application and not the close !