We went into a branch to discuss the changing our checking account level with a banker. After waiting a couple of weeks i went in to close the old accounts. Found out the new checks were not ordered accounts were not linked as we had been told they were. For five months we have needed to contact the bank because of fees being charged that should not be. We do not get an answer as to why we are charged, just the list of requirements to avoid fees. Today we were told the $10,000 monthly balance, is a $10,000 monthly deposit. I would be rotfl if it was't our money. This same banker changed our account level without our approval. We now have to wait to get it corrected. While we have been wf customers for many years the quality our service from wf has been in a study decline. We will not be using wf any longer than to fix the current mess the bankers have made. There have been some good bankers out there, but too many are not to stay.
I went to WF at Washington St in Santa Clara (corner La Fayette and Benton) on Jan 28, 2015 at approximately 4:30. A bank staff approached me by the name of Maninag Akkapeddi asking for the purpose of my visit. I told her I need to wire funds and asked how I could waive the associated fees. She indicated that if we have $250,000 or more in our accounts, waiving the fees is possible. I told her that my husband and I had more than a total of $250k, then she referred me to another employee by the name of Pritpal Kaur. Pritpal immediately indicated that wiring fees are never waived. I told her that Maninag earlier indicated that the fees could be waived if the $250k condition is met. It turned out that Maninag misinformed me and according to Pritpal, the only fees that could be waived are incoming wires, not outgoing. They may be right but customer service skills of BOTH these employees are pathetic, they acted not to be helpful at all. I understand that they are in no position to waive fees but they both did not even bother to try. I asked for the branch manager thinking that the manager may have the authority but both indicated that they did not have their manager on site. I left the branch frustrated thinking how could a business operate without an individual of authority able to decide? While the manager may not be present 100 percent of the time, shouldn't there be an assistant or another individual to whom the branch manager may have delegated his/her authority?
After I left this branch annoyed and frustrated, I went to WF branch in El Camino and Scott in Santa Clara. On a positive note, this branch was exactly the opposite of Washington St. branch. A staff, Vangie Pascual immediately assisted. I told her that I need to wire funds but would like to check if the related fees could be waived. She indicated that she will check with the mgr. The mgr approached me personally and took time to listen to my needs. Champs Nguyen is a true 'champ' and worth of recognition
I'm so disappointed with Wells Fargo. I started my first account as a 16 yr old in 1993, I've been a stellar customer for the past 23 years. I made a $2000 online loan payment, and accidentally withdrew money from my Wells Fargo account, resulting in an overdraft of about $500. Realizing my mistake, I called immediately to the bank to report my error. Was the overdraft fee reimbursed to my account??....I'll give you three guesses. And don't even get me started on my personal Wells Fargo credit card. It's terrible. Foreign fees, poor rewards program, always changing policies. The first five years were nice, but my marriage to Wells Fargo is over, I'm taking my checking account and my 780 credit score somewhere else. Believe me, don't burden yourself with Wells Fargo, they will cost you, time and money both.