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Wells Fargo Customer Review

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rlk2013's Profile Image

2 out of 5 marks

Reviewed by rlk2013

Jan 4th 2013

Confusion rules the bank. We get conflicting answers and poor service. I would not recommend this bank keep looking.

We went into a branch to discuss the changing our checking account level with a banker. After waiting a couple of weeks I went in to close the old accounts. Found out the new checks were not ordered accounts were not linked as we had been told they were. For five months we have needed to contact the bank because of fees being charged that should not be. We do not get an answer as to why we are charged, just the list of requirements to avoid fees. Today we were told the $10,000 monthly balance, is a $10,000 monthly deposit. I would be rotfl if it was't our money. This same banker changed our account level without our approval. We now have to wait to get it corrected. While we have been WF customers for many years the quality our service from WF has been in a study decline. We will not be using WF any longer than to fix the current mess the bankers have made. There have been some good bankers out there, but too many are not to stay.

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Other Wells Fargo Reviews

GoodstashLLC's Profile Image

Reviewed by GoodstashLLC

Sep 18th 2014

1 out of 5 marks

A Bank That Will Harm Your Future And Time

Never bounced a check have no checks, 18k in the bank, 3 years, car loan never missed a payment for 2. 5 years or ever. Lending from this bank that took bailout money is predatory and higher than any others. The competence and lack of knowledge on their own companies policies feels like kindergardners talking about calculus. If you want excessive credit check (hard inquiries) and your time wasted on simple banking tasks that you must babysit to make sure the bank actually does it. Good luck

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running4law's Profile Image

Reviewed by running4law

Sep 18th 2014

1 out of 5 marks

Long Wait Times At Drive Thru

I have to go to wells fargo bank because my place of employment has an account there. Every time i go there with a deposit of a substantial amount i have to sit there and wait, sometimes 10-15 minutes while someone else is called to come to the window and "approve" it. We are putting money into the bank. Not withdrawing it. The checks we are depositing come from other businesses for the most part and not from individuals.

Either get someone working at the window who can "approve" large deposit amounts or have someone available in a reasonable amount of time, say within 4-5 minutes of being called. Not 10-15 minutes. Customer service at the green st. Branch in fayetteville, nc is very much lacking.

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