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Wells Fargo Customer Review

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rlk2013's Profile Image

2 out of 5 marks

Reviewed by rlk2013

Jan 4th 2013

Confusion rules the bank. We get conflicting answers and poor service. I would not recommend this bank keep looking.

We went into a branch to discuss the changing our checking account level with a banker. After waiting a couple of weeks I went in to close the old accounts. Found out the new checks were not ordered accounts were not linked as we had been told they were. For five months we have needed to contact the bank because of fees being charged that should not be. We do not get an answer as to why we are charged, just the list of requirements to avoid fees. Today we were told the $10,000 monthly balance, is a $10,000 monthly deposit. I would be rotfl if it was't our money. This same banker changed our account level without our approval. We now have to wait to get it corrected. While we have been WF customers for many years the quality our service from WF has been in a study decline. We will not be using WF any longer than to fix the current mess the bankers have made. There have been some good bankers out there, but too many are not to stay.

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RalphTowers's Profile Image

Reviewed by RalphTowers

Jul 18th 2014

1 out of 5 marks

Poor Service and a shameful way to deal with new customers.

We were trying to consolidate our debts in one loan so we could managed better our finances.

My wife and my daughter had both of them major "Brain" surgeries in a time frame of less than one year.

This type of medical procedures requires a lot of money. One of the most expensive in the health industry.

For my daughter we were charge $160,000 and for my wife $ 65,000. My health plan payed 90% of this charges leaving us with a balance of thousands of dollars to pay to the hospital and of course every time they did an MRI to both of them the charge was $350.00 for each and an MRI was done every 2 weeks to monitor the recovery from the brain surgery.

All of this added a balance to my credit cards of thousand of dollars, $ 45,000.00 to be more exact and this is why we try to use the services of Wells Fargo Bank applying for a debt consolidation loan.

We will never again go to Wells Fargo bank.

First they did not wanted to give us a loan for this amount because we were new customers and they did not know us, even with excelent credit score like the one I have.

Second the loan amount offered to us was with an interest rate of 15% when my credit cards the highest interest rate is 11%, I had to turn down the offer of lousy low loan with a very high interest rate, leaving us with 2 credit cards to pay plus the Wells Fargo loan, they are crazy or the people in charge of analyzing the loan applications don't know what they are doing, fire alll of them, you will be doing better Wells Fargo..

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gumbogaga's Profile Image

Reviewed by gumbogaga

Jul 25th 2014

1 out of 5 marks

CAREFUL - DO NOT TRUST THIS BRANCH

Twice I have given cash to tellers, they take the money to the back and return to tell me my cash balance was less than what I had given them. First time $100 (about 5 months ago). Second time, $50.

I count my cash three times before I makes drops for my business or change from smaller to larger bills. I've used several Wells Fargo branches in the area and have never had an issue except for this particular one and it's happened twice ... Something is not right.

I voiced my concern with the manager and the tellers drawer was counted but she did not use her drawer. She went to the back to count the cash. The manager said that the teller could not have taken it because there are cameras. OK??? Let me see the video! They did not let me see video.

DO NOT USE THIS BRANCH! Something is not right. DO NOT ALLOW A TELLER TO COUNT YOUR MONEY UNLESS THEY ARE IN FRONT OF YOU!!

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