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Wells Fargo Customer Review

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rlk2013's Profile Image

2 out of 5 marks

Reviewed by rlk2013

Jan 4th 2013

Confusion rules the bank. We get conflicting answers and poor service. I would not recommend this bank keep looking.

We went into a branch to discuss the changing our checking account level with a banker. After waiting a couple of weeks I went in to close the old accounts. Found out the new checks were not ordered accounts were not linked as we had been told they were. For five months we have needed to contact the bank because of fees being charged that should not be. We do not get an answer as to why we are charged, just the list of requirements to avoid fees. Today we were told the $10,000 monthly balance, is a $10,000 monthly deposit. I would be rotfl if it was't our money. This same banker changed our account level without our approval. We now have to wait to get it corrected. While we have been WF customers for many years the quality our service from WF has been in a study decline. We will not be using WF any longer than to fix the current mess the bankers have made. There have been some good bankers out there, but too many are not to stay.

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Other Wells Fargo Reviews

fredfriedrick's Profile Image

Reviewed by fredfriedrick

Jul 24th 2014

1 out of 5 marks

Wells Fargo incompetent with over the top fees

I have checking, savings and brokerage accounts at wells fargo. I noticed that my online access to my checking account was not available. So any reconciliation I intended to do was impossible. The next day I tried to issues trades on the brokerage account (around 9:30am Mondday). However the brokerage link never returned a response.

I went to another institution to transfer the brokerage account to a more reliable service. Now I see a $95.00 charge for a "termination fee".

I am closing all my accounts after this.

I suggest that you reconsider doing any kind of business with Wells Fargo. If you have an account, get your money and get it to another more reliable service provider. Be careful though. Wells will gouge you if they are able. I suggest going to the bank and requesting CASH.

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kattmom5aolcom's Profile Image

Reviewed by kattmom5aolcom

Jul 20th 2014

5 out of 5 marks

Super pleased

I have to say that my husband and I could not be MORE PLEASED with the handling of our retirement funds! We put my 401K and my husband's limited savings--both of which had lost money during the recession and were not gaining much back, in the hands of the Wells Fargo representative Mr Joseph Kirby here in Jacksonville. He has grown our money unbelievably well, and has FAR EXCEEDED our hopes. We never thought to say it, but "Here we come, travels and cruises!" The Lyles

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