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Wells Fargo Customer Review

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rlk2013's Profile Image

2 out of 5 marks

Reviewed by rlk2013

Jan 4th 2013

Confusion rules the bank. We get conflicting answers and poor service. I would not recommend this bank keep looking.

We went into a branch to discuss the changing our checking account level with a banker. After waiting a couple of weeks I went in to close the old accounts. Found out the new checks were not ordered accounts were not linked as we had been told they were. For five months we have needed to contact the bank because of fees being charged that should not be. We do not get an answer as to why we are charged, just the list of requirements to avoid fees. Today we were told the $10,000 monthly balance, is a $10,000 monthly deposit. I would be rotfl if it was't our money. This same banker changed our account level without our approval. We now have to wait to get it corrected. While we have been WF customers for many years the quality our service from WF has been in a study decline. We will not be using WF any longer than to fix the current mess the bankers have made. There have been some good bankers out there, but too many are not to stay.

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Other Wells Fargo Reviews

mvega3's Profile Image

Reviewed by mvega3

Aug 29th 2014

1 out of 5 marks

Frances Almestica-Thanks so much for your help

I had to say that I was very pleased with her customer service. Fraces Almestica (Emaus, Pa. Branch) was able to help me look for and old transaction I needed to rewiew to complete the purchase of my new home. Since Alarik Aguilar,(Emaus, Pa. Branch) left me half way with the problem when I first walked in, Ms. Almestica took the time and was very helpful, patient, and polite.

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hbmarie1005's Profile Image

Reviewed by hbmarie1005

Aug 28th 2014

1 out of 5 marks

Started Out Great

At first this was my secondary bank, i didn't even mind that they transferred a dollar to my savings every time i used my debt card (which is in my opinion another way banks try to get you to go into the negative) but this month they without warning changed the rules on my checking account and charged me 10$ for the privilege of banking with them. They would only refund 25% of it and none to my boyfriend's account (also all of the money in his savings magically disappeared and customer service can't tell him why) not to mention a fifty dollar purchase that did a magical disappearing reappearing act on my checking, so, so long wells fargo, switched to a no monthly fee account unti i find a decent bank.

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