I started at wells fargo bank when they were called first interstate 28 years ago. I have excellent credit and have never been late on a credit card payment in 32 years with well over $150,000. 00 in lines of credit. I have a checking account, a savings account, and three wells fargo credit cards, that, up until yesterday had $13,000. 00 credit between them.
Three years ago, in january of 2009, i had a $20,000. 00 credit line at wells fargo. I borrowed a cash advance of $14,000. 00 for a business plan. I paid the full amount off in six weeks time! And, that is during a recession! Their thank you was to send me a letter a month later and cut my credit line down to $7,500. 00. Why? There was no reason given and when i called them, it got nowhere. I, as a taxpayer, helped wells fargo get their $25 billion bailout in 2009, so how do they treat me when i am never late on a payment in 28 years?
They chop my credit in half, the bunch of double-crossing idiotic jerks. In 2010, i borrowed $4,000. 00 once again against my wells fargo marstercard. Once again, in a recession, i paid the lump sum off a few weeks later. How did wells fargo thank me? A month later, they cut my credit in half again and made it $3,000. 00. This is the last straw. I borrowed a cash advance this year, in 2012, and paid it off in full, for $2,200. 00, on friday, june 22, 2012. I went online four days later to check my account, and, bam! , i found that wells fargo chopped my credit card down to $1,000.
This was so insulting that it is stupid. I am not staying with a bank where i borrow a total of $22,000. 00 during a recession and pay it off each time within weeks of borrowing, just to watch them disrespect me. It is time to pull my money out and go elsewhere. If they ever ask for another bailout from taxpayers again during my lifetime, then i will protest it at every turn. They are jerks and they do not deserve favors from american taxpayers and they don't deserve our business.
I had a fairly simple issue. I deposited some cash at this atm over the weekend and it didn't show up on my account. I dropped in today (monday morning) just to make sure and the girl who is working at the front is horrible. I can't remember her name, i just know it starts with an "l". Not only did she not fix my issue, she kept interrupting me and talking over me while i was talking.
I was in shock that i could even get a word in edgewise. Her customer service skills and ability to resolve my issue was pitiful to say the least. I'm seriously considering changing banks only after being with these guys for six months because of their lack of being attentive to their customers!
If you are any bit intelligent, you will stay away from wells fargo. It is a cheap organization that instead of taking care of its customers, tries to nickel and dime them for everything. Wells fargo customer service was even more atrocious and could not even explain the charges on my account. Not even a manager understood or could explain it thoroughly. I found myself telling them what was what. I always knew wells fargo was an infant in the banking industry and even though i tried to give them the benefit of the doubt in this one transaction, i have found that it is an infant for a reason.
Lack of professionalism, lack of knowledge and worst of all for a company, lack of care for their customers. Stay away from wells fargo and let's hope they go under or are bought so that these practices cannot be continued in our economy. Too many people work hard and are forced to utilize the services of terrible companies like wells fargo, only to be screwed out of more money through cheap and unclear charges to your account. Save yourself the money and time and go with a better bank such as boa or chase. Wells fargo is terrible, always has been, always will be.