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Wells Fargo Customer Review

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petaluma_realestate's Profile Image

1 out of 5 marks

Reviewed by petaluma_realestate

Jun 27th 2012

I Am Leaving Wells Fargo After 28 Years, The Lousy Idiots!

I started at wells fargo bank when they were called first interstate 28 years ago. I have excellent credit and have never been late on a credit card payment in 32 years with well over $150,000. 00 in lines of credit. I have a checking account, a savings account, and three wells fargo credit cards, that, up until yesterday had $13,000. 00 credit between them.

Three years ago, in january of 2009, i had a $20,000. 00 credit line at wells fargo. I borrowed a cash advance of $14,000. 00 for a business plan. I paid the full amount off in six weeks time! And, that is during a recession! Their thank you was to send me a letter a month later and cut my credit line down to $7,500. 00. Why? There was no reason given and when i called them, it got nowhere. I, as a taxpayer, helped wells fargo get their $25 billion bailout in 2009, so how do they treat me when i am never late on a payment in 28 years?

They chop my credit in half, the bunch of double-crossing idiotic jerks. In 2010, i borrowed $4,000. 00 once again against my wells fargo marstercard. Once again, in a recession, i paid the lump sum off a few weeks later. How did wells fargo thank me? A month later, they cut my credit in half again and made it $3,000. 00. This is the last straw. I borrowed a cash advance this year, in 2012, and paid it off in full, for $2,200. 00, on friday, june 22, 2012. I went online four days later to check my account, and, bam! , i found that wells fargo chopped my credit card down to $1,000.

This was so insulting that it is stupid. I am not staying with a bank where i borrow a total of $22,000. 00 during a recession and pay it off each time within weeks of borrowing, just to watch them disrespect me. It is time to pull my money out and go elsewhere. If they ever ask for another bailout from taxpayers again during my lifetime, then i will protest it at every turn. They are jerks and they do not deserve favors from american taxpayers and they don't deserve our business.

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Other Wells Fargo Reviews

PissedCustomer10's Profile Image

Reviewed by PissedCustomer10

May 20th 2015

1 out of 5 marks

Terrible Customer Service

Let's just start with this. I've been with Wells Fargo for 2 years now. Not many issues at all.

The company that I work for also banks with Wells Fargo. Every morning I have to do deposits for my company. So, I go to the closest location to me. My company has premade deposit slips with all of the account information needed. They also require original copies of the slips. I ran out of those slips and am waiting for more to be mailed to me. In the meantime I have to use the white ones at the bank (which doesn't provide original copies.) For the past 4 days, I've had the drive through teller make a copy of the deposit slip for me to mail to my corporate office. I always go through the drive through because I'm in a huge rush in the morning as I have other obligations to take care of before I open my store.

The teller told me after the 3rd day of doing this routine, to come inside if the drive through is busy, If I wanted a copy made. She said it would hold up the drive through. Although it takes literally 10 seconds for her to copy my deposit slip and send me on my way. I've had deposits that took them 10 minutes to deposit and never heard a word.

So, today I pull up to the bank, one person in front of me. They pulled off and I pulled up to the window. I'm the only person at the drive through at the time. I told her I need a copy made, she proceeds to tell me that I will need to come in the bank because it holds up the drive through service. Nobody else is there mind you. We then begin to bicker back and fourth, and at this time 2 people are behind me now. They proceeded to say that it holds up the drive through when really it was the teller not doing her job and complaining about it, that held up the drive through.

So essentially the tellers laziness held up the drive through today. And Wells Fargo lost a customer. Worst customer service ever. I've never seen someone with this much laziness. I can understand is it was busy. but nobody else was there.

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Karmaforyou's Profile Image

Reviewed by Karmaforyou

May 20th 2015

1 out of 5 marks

Unprofessional, Waste of time and money

Stopped in 2 months ago to ask about a refi. Two months later, tons of unreturned emails and phone calls laterAND a $500 appraisal fee the mortgage banker (Lisa) cant get the loan done. BTW I have very good income and credit. She was so indignant and condescending when I questioned her. They must get paid by the application and not the close !

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