I started at wells fargo bank when they were called first interstate 28 years ago. I have excellent credit and have never been late on a credit card payment in 32 years with well over $150,000. 00 in lines of credit. I have a checking account, a savings account, and three wells fargo credit cards, that, up until yesterday had $13,000. 00 credit between them.
Three years ago, in january of 2009, i had a $20,000. 00 credit line at wells fargo. I borrowed a cash advance of $14,000. 00 for a business plan. I paid the full amount off in six weeks time! And, that is during a recession! Their thank you was to send me a letter a month later and cut my credit line down to $7,500. 00. Why? There was no reason given and when i called them, it got nowhere. I, as a taxpayer, helped wells fargo get their $25 billion bailout in 2009, so how do they treat me when i am never late on a payment in 28 years?
They chop my credit in half, the bunch of double-crossing idiotic jerks. In 2010, i borrowed $4,000. 00 once again against my wells fargo marstercard. Once again, in a recession, i paid the lump sum off a few weeks later. How did wells fargo thank me? A month later, they cut my credit in half again and made it $3,000. 00. This is the last straw. I borrowed a cash advance this year, in 2012, and paid it off in full, for $2,200. 00, on friday, june 22, 2012. I went online four days later to check my account, and, bam! , i found that wells fargo chopped my credit card down to $1,000.
This was so insulting that it is stupid. I am not staying with a bank where i borrow a total of $22,000. 00 during a recession and pay it off each time within weeks of borrowing, just to watch them disrespect me. It is time to pull my money out and go elsewhere. If they ever ask for another bailout from taxpayers again during my lifetime, then i will protest it at every turn. They are jerks and they do not deserve favors from american taxpayers and they don't deserve our business.
On 12/19/14 i was physically bullied and intimidated by a police officer at a branch in northwest houston because i was complaining about the arbitrary and unfair 7$ check cashing fee. After the incident i called customer service twice and it was unclear as to whether he actually worked there or was a customer. I either case it was uncalled for and innapropriate. If the cop worked there he shouldn't use physical intimidation when someone disagrees with policy. If he was just a client then he had no business standing 3 inches behind me and nudging me at the bank window as i conducted my business and should have been told to back away by the manager with whom i was speaking. I'm disgusted and appalled.
Great bank with a multiplicity of options. As a student, I appreciated the overdraft program which gives you a 'cushion' of credit for overdraft protection instead of innumerable fees.
There are definitely other reasons to use Wachovia, such as availability of ATMs, (almost) free-checking, etc. But these are the main benefits.