MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I started at wells fargo bank when they were called first interstate 28 years ago. I have excellent credit and have never been late on a credit card payment in 32 years with well over $150,000. 00 in lines of credit. I have a checking account, a savings account, and three wells fargo credit cards, that, up until yesterday had $13,000. 00 credit between them.
Three years ago, in january of 2009, i had a $20,000. 00 credit line at wells fargo. I borrowed a cash advance of $14,000. 00 for a business plan. I paid the full amount off in six weeks time! And, that is during a recession! Their thank you was to send me a letter a month later and cut my credit line down to $7,500. 00. Why? There was no reason given and when i called them, it got nowhere. I, as a taxpayer, helped wells fargo get their $25 billion bailout in 2009, so how do they treat me when i am never late on a payment in 28 years?
They chop my credit in half, the bunch of double-crossing idiotic jerks. In 2010, i borrowed $4,000. 00 once again against my wells fargo marstercard. Once again, in a recession, i paid the lump sum off a few weeks later. How did wells fargo thank me? A month later, they cut my credit in half again and made it $3,000. 00. This is the last straw. I borrowed a cash advance this year, in 2012, and paid it off in full, for $2,200. 00, on friday, june 22, 2012. I went online four days later to check my account, and, bam! , i found that wells fargo chopped my credit card down to $1,000.
This was so insulting that it is stupid. I am not staying with a bank where i borrow a total of $22,000. 00 during a recession and pay it off each time within weeks of borrowing, just to watch them disrespect me. It is time to pull my money out and go elsewhere. If they ever ask for another bailout from taxpayers again during my lifetime, then i will protest it at every turn. They are jerks and they do not deserve favors from american taxpayers and they don't deserve our business.
In Oct. 2008, Vineyard Bank was having financial trouble that prompted us to move our accounts to Wells Fargo agreeing to extend to us the same no-fee arrangement that we were enjoying with VB. WF got our (12) accounts (balances as of Dec. 31, 2014, total north of $675,000) because two reps AVP Boltran Wu from LA office & Richard Bao from Walnut Branch met me personally.
From 2008 thru Oct. 2014, this no-fee arrangement was honored by WF up until Walnut branch manager Marcus Rivas quit, preceded by the promotion of previous customer service manager. The following month in November, I requested the business account, csm, and ultimately the replacement branch manager Nick Williamson to waive a wire transfer fee of $30. All of them said they could not help.
I then wrote via certified mail to district manager Karen Wong on Jan. 15, received Jan. 20, 2015. After having received no response nor phone call for a month and half, I phoned her office and Ms. Wong denied having received the letter. She asked me if I have anything in writing coming from WF about the no-fee arrangement. No, but history of all 12 accounts support the "no-fee" arrangement as not one fee appears as they were all waived since Oct. 2008. I suggested to Ms. Wong to phone former csm, now La Habra manager D. Park to verify. Ms Wong retorted that granting the bank has committed to such an arrangement, it is widely disclosed that the bank can always change its policies at any time. Finally, Ms. Wong said she could not do anything. However, when I requested her to put the bank position in writing, she said bank policy does not require them to respond in writing.
As I am an employee myself with reporting responsibility, and what I am hearing from Ms. Wong is hard to believe, I fired another certified letter this time to CEO John G. Stumpf on Feb. 27 respectfully requesting a written response. Letter was received on Mar. 6, still without result after 3 weeks.
Kim the store manager is so rude and mean, and always has an attitude when I come in to the bank. There is also another manager named Scott Bales that is always sleeping on the job, LAZY, MEAN, and is rude when I ask him a question. Honestly where do they even find people like this to work in a bank. I thought a banking experience was all about customer service, and going out of the way for the customer. Even when I asked Scott Bales a question he just yelled at me like I'm deaf or incompetent. I WILL NEVER GO TO THIS BANK AGAIN, AND I REALLY HOPE SOMEONE TAKES HEED AT BEWARE.