I have been a customer of wachovia for more than a decade, 18 years to be exact. I decided to keep my account when wachovia became wells fargo because i was told i would not be charged any service fees. I recently recieved an email stating that i would be charged service fees each month with certain exceptions. In my opinion it's not fair, i was told i would not be charged but suddenly i am. Wells fargo is going to loose many customers, i doubt they even care. You want us (customers) to pay you all to send our money around the world. This is a joke. Money hungry bastards. I will be closing this account and going with a credit union asap!
I have to use wells fargo for business banking. They have terrible customer service for business clients. You are made to call in a change order ahead of time. I was told to do this when i requested $150 in $1 bills at the same time i was making a daily deposit. The teller then went on to say that she would do it this time since she was not that busy. When they do not come up with the same amount of money on your deposit as you do, they just enter their own amount. When finding out later and calling them, i asked: if there is a deposit discrepancy, why wouldn't you say something at the time? I was told: we do, if we aren't busy. I was the only car in the drive-thru lanes.
I am really extremely frustrated from that claims department, I am trying to be polite. they told me that I should call my merchant, call them back and they will reverse me the overdraft fees they charged me (while I have already an overdraft protection!! ). When I called back, they directed me to the customer service (as reversal is not there job!!!!!) and they would be able to reverse me half amount after a lot of negotiation. They caused me a very big loss, I really regret dealing with this bank