Continue to charge $25 on my account while paying me 59 cents in interest. They just don't care about their customer service, until you decided to close all accounts. Then they want to help...too little too late!!!
I went into the branch which I never do but I needed to put money in my son's account. I waited while the teller told the person she was waiting on that she would find him $110.00 is $5 bills. When he had waited long enough he said it's ok I have to go open my store and her response was " I told you I would get you the 5s and I will". After she finish with him it was my turn with the best customer care rep. I explained what I needed and she said "well we don't look up account numbers for you. Ok well I know the rules have changed so whatever. I said ok well I will call him. While on the phone she asked me to start the withdrawal process so I asked if she would right down the account number when my son gave it to me and she said "um no". I told my son to start over because they were too helpful and she rolls her eyes and says "I am very helpful actually". I told her I could tell and just do her job so that I could move on with my day. I have been in this branch before and they were great but it looks like everyone is newer. I thought that kind of service only came from Bank of America. I worked as a teller and would have NEVER done this.
It is very sad that people that provide " Customer Service " has such a poor demeanor, and 0 motivation to do their job right. Unfortunately for the poor demeanor and lack of customer service of one person that was working on 8/23/14 in the drive thru, as well as the Service Manager which is not able to handle a situation right , I had a terrible experience with this bank .