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MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Wells Fargo Customer Review

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tldrews21's Profile Image

1 out of 5 marks

Reviewed by tldrews21

Sep 11th 2012

Very, Very Poor. Wells Fargo Is Not Interested In Helping Current Customers Solve Problems

I have moved to a state where there are no w-f banks. I want a loan with w-f to stop auto drafts from my checking account so i can close it. I want the loan dept to send me a monthly billing & i will make the payment. I have requested the loan dept to stop making auto drafts on the checking account. Every time they do it causes a nsf fee. They won't close the checking account until the nsf fees are paid. Its a complete circle. I have now been referred to 6 different phone numbers and have wasted over 4 hours of my life trying to resolve these issues.

All i want is to have the fees reversed, close the accounts. No one i have spoken with, while nice and polite, seems to have any ability to help or send me to someone who can make it happen. Needless to say, after having done business with w-f for 15 years, it has left a very poor taste in my mouth and when they do come to my state, i will not conduct any business with them nor encourage anyone else to use them.

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Other Wells Fargo Reviews

PissedCustomer10's Profile Image

Reviewed by PissedCustomer10

May 20th 2015

1 out of 5 marks

Terrible Customer Service

Let's just start with this. I've been with Wells Fargo for 2 years now. Not many issues at all.

The company that I work for also banks with Wells Fargo. Every morning I have to do deposits for my company. So, I go to the closest location to me. My company has premade deposit slips with all of the account information needed. They also require original copies of the slips. I ran out of those slips and am waiting for more to be mailed to me. In the meantime I have to use the white ones at the bank (which doesn't provide original copies.) For the past 4 days, I've had the drive through teller make a copy of the deposit slip for me to mail to my corporate office. I always go through the drive through because I'm in a huge rush in the morning as I have other obligations to take care of before I open my store.

The teller told me after the 3rd day of doing this routine, to come inside if the drive through is busy, If I wanted a copy made. She said it would hold up the drive through. Although it takes literally 10 seconds for her to copy my deposit slip and send me on my way. I've had deposits that took them 10 minutes to deposit and never heard a word.

So, today I pull up to the bank, one person in front of me. They pulled off and I pulled up to the window. I'm the only person at the drive through at the time. I told her I need a copy made, she proceeds to tell me that I will need to come in the bank because it holds up the drive through service. Nobody else is there mind you. We then begin to bicker back and fourth, and at this time 2 people are behind me now. They proceeded to say that it holds up the drive through when really it was the teller not doing her job and complaining about it, that held up the drive through.

So essentially the tellers laziness held up the drive through today. And Wells Fargo lost a customer. Worst customer service ever. I've never seen someone with this much laziness. I can understand is it was busy. but nobody else was there.

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Karmaforyou's Profile Image

Reviewed by Karmaforyou

May 20th 2015

1 out of 5 marks

Unprofessional, Waste of time and money

Stopped in 2 months ago to ask about a refi. Two months later, tons of unreturned emails and phone calls laterAND a $500 appraisal fee the mortgage banker (Lisa) cant get the loan done. BTW I have very good income and credit. She was so indignant and condescending when I questioned her. They must get paid by the application and not the close !

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