I have moved to a state where there are no w-f banks. I want a loan with w-f to stop auto drafts from my checking account so i can close it. I want the loan dept to send me a monthly billing & i will make the payment. I have requested the loan dept to stop making auto drafts on the checking account. Every time they do it causes a nsf fee. They won't close the checking account until the nsf fees are paid. Its a complete circle. I have now been referred to 6 different phone numbers and have wasted over 4 hours of my life trying to resolve these issues.
All i want is to have the fees reversed, close the accounts. No one i have spoken with, while nice and polite, seems to have any ability to help or send me to someone who can make it happen. Needless to say, after having done business with w-f for 15 years, it has left a very poor taste in my mouth and when they do come to my state, i will not conduct any business with them nor encourage anyone else to use them.
I've been banking here for over 10 years. Impeccable service. Always available. Not like any other local banks. I have used them all. It's the people here that make the difference. They call you if there is a problem! That is local service.
I was in the albuquerque, nm branch. Then i was waiting on the chair in the lobby as i was told to. Brianna went over me and just talked to some over just went inside the branch. I was completely ignored. When finally mathew was helping me, he has a long face and didn't have a good attitude. I am really pissed off by my experience in the branch and won't go back again!