Overall Rating

MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

6,791
Branch Locations

Wells Fargo Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
Citibank
Add
Bank Rates
Chase
Add
Compare Banks

Wells Fargo Customer Review

Post a review
tldrews21's Profile Image

1 out of 5 marks

Reviewed by tldrews21

Sep 11th 2012

Very, Very Poor. Wells Fargo Is Not Interested In Helping Current Customers Solve Problems

I have moved to a state where there are no w-f banks. I want a loan with w-f to stop auto drafts from my checking account so i can close it. I want the loan dept to send me a monthly billing & i will make the payment. I have requested the loan dept to stop making auto drafts on the checking account. Every time they do it causes a nsf fee. They won't close the checking account until the nsf fees are paid. Its a complete circle. I have now been referred to 6 different phone numbers and have wasted over 4 hours of my life trying to resolve these issues.

All i want is to have the fees reversed, close the accounts. No one i have spoken with, while nice and polite, seems to have any ability to help or send me to someone who can make it happen. Needless to say, after having done business with w-f for 15 years, it has left a very poor taste in my mouth and when they do come to my state, i will not conduct any business with them nor encourage anyone else to use them.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Wells Fargo Reviews

bml777777's Profile Image

Reviewed by bml777777

Mar 27th 2015

2 out of 5 marks

WELLS FARGO RENEGING ON COMMITMENT

In Oct. 2008, Vineyard Bank was having financial trouble that prompted us to move our accounts to Wells Fargo agreeing to extend to us the same no-fee arrangement that we were enjoying with VB. WF got our (12) accounts (balances as of Dec. 31, 2014, total north of $675,000) because two reps AVP Boltran Wu from LA office & Richard Bao from Walnut Branch met me personally.

From 2008 thru Oct. 2014, this no-fee arrangement was honored by WF up until Walnut branch manager Marcus Rivas quit, preceded by the promotion of previous customer service manager. The following month in November, I requested the business account, csm, and ultimately the replacement branch manager Nick Williamson to waive a wire transfer fee of $30. All of them said they could not help.

I then wrote via certified mail to district manager Karen Wong on Jan. 15, received Jan. 20, 2015. After having received no response nor phone call for a month and half, I phoned her office and Ms. Wong denied having received the letter. She asked me if I have anything in writing coming from WF about the no-fee arrangement. No, but history of all 12 accounts support the "no-fee" arrangement as not one fee appears as they were all waived since Oct. 2008. I suggested to Ms. Wong to phone former csm, now La Habra manager D. Park to verify. Ms Wong retorted that granting the bank has committed to such an arrangement, it is widely disclosed that the bank can always change its policies at any time. Finally, Ms. Wong said she could not do anything. However, when I requested her to put the bank position in writing, she said bank policy does not require them to respond in writing.

As I am an employee myself with reporting responsibility, and what I am hearing from Ms. Wong is hard to believe, I fired another certified letter this time to CEO John G. Stumpf on Feb. 27 respectfully requesting a written response. Letter was received on Mar. 6, still without result after 3 weeks.

Is this review helpful? ▲ Yes 1 ▼ No 0

Jasmine89's Profile Image

Reviewed by Jasmine89

Mar 25th 2015

1 out of 5 marks

WORST MANAGEMENT EVER!

Kim the store manager is so rude and mean, and always has an attitude when I come in to the bank. There is also another manager named Scott Bales that is always sleeping on the job, LAZY, MEAN, and is rude when I ask him a question. Honestly where do they even find people like this to work in a bank. I thought a banking experience was all about customer service, and going out of the way for the customer. Even when I asked Scott Bales a question he just yelled at me like I'm deaf or incompetent. I WILL NEVER GO TO THIS BANK AGAIN, AND I REALLY HOPE SOMEONE TAKES HEED AT BEWARE.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews