I Went to open a bank account after 6 months of problems with Chase and the custermor service specialist Jessica Phan instantly made me feel welcome and valued. She has such a pleasant personality and personal charm and was very professional all in all the best banking experience yet long may it continue.
Bad customer service and staff didn't know what they were doing. I was trying to cash out a check and a lady named ava asked me stupid question like who gave me the check...... I told her the person's name was on the check she said no, then i had to show her... How did she even get this job? First she told me it's a bad check then said it's good to go, i asked if i can cash it out at the window, she replied yes. When i went to the window, the staff told me the cash wasn't available until the day after. These confused staff waste customers' time, don't recommend this place at all.
I have a loan with Wells Fargo that I have unfortunately fell behind on. I am a few months behind on my monthly payment and I realize that is my fault, however, the amount that WF is charging me is ridiculous!
Most banks/financial institutions will charge you what your past due + some late fees. Not Wells Fargo. They double each month that you're past due.
So instead of being a few hundred past due, I am over $2,000 past due because of how Wells Fargo rolls compounds each month into the next!
It's ridiculous and I'm so furious! HOW AM I SUPPOSED TO CATCH UP when they're constantly compounding each month?
Stupid Wells Fargo..how do they expect me to now try and pay back over $2,000? What's wrong with them!