I have been banking with this company for over ten years now and the screw me every chance they get; hitting me the hardest when I am in a financial rut. I was late on one payment by a week and they were hounding me. I set up a payment with the bank and they took a 100 dollars more than they were suppose to. When I called about the error, I was on the phone for over an hour and transferred at least six times to different departments. At the end of it all, no one was able to help me and ultimately failed to resolve their mistake. In the long run, I ended up paying an extra 35 dollars for their mistake. Needless to say, I am finally switching to Golden 1.
I had a fairly simple issue. I deposited some cash at this atm over the weekend and it didn't show up on my account. I dropped in today (monday morning) just to make sure and the girl who is working at the front is horrible. I can't remember her name, i just know it starts with an "l". Not only did she not fix my issue, she kept interrupting me and talking over me while i was talking.
I was in shock that i could even get a word in edgewise. Her customer service skills and ability to resolve my issue was pitiful to say the least. I'm seriously considering changing banks only after being with these guys for six months because of their lack of being attentive to their customers!
If you are any bit intelligent, you will stay away from wells fargo. It is a cheap organization that instead of taking care of its customers, tries to nickel and dime them for everything. Wells fargo customer service was even more atrocious and could not even explain the charges on my account. Not even a manager understood or could explain it thoroughly. I found myself telling them what was what. I always knew wells fargo was an infant in the banking industry and even though i tried to give them the benefit of the doubt in this one transaction, i have found that it is an infant for a reason.
Lack of professionalism, lack of knowledge and worst of all for a company, lack of care for their customers. Stay away from wells fargo and let's hope they go under or are bought so that these practices cannot be continued in our economy. Too many people work hard and are forced to utilize the services of terrible companies like wells fargo, only to be screwed out of more money through cheap and unclear charges to your account. Save yourself the money and time and go with a better bank such as boa or chase. Wells fargo is terrible, always has been, always will be.