I have been banking with this company for over ten years now and the screw me every chance they get; hitting me the hardest when I am in a financial rut. I was late on one payment by a week and they were hounding me. I set up a payment with the bank and they took a 100 dollars more than they were suppose to. When I called about the error, I was on the phone for over an hour and transferred at least six times to different departments. At the end of it all, no one was able to help me and ultimately failed to resolve their mistake. In the long run, I ended up paying an extra 35 dollars for their mistake. Needless to say, I am finally switching to Golden 1.
I had to say that I was very pleased with her customer service. Fraces Almestica (Emaus, Pa. Branch) was able to help me look for and old transaction I needed to rewiew to complete the purchase of my new home. Since Alarik Aguilar,(Emaus, Pa. Branch) left me half way with the problem when I first walked in, Ms. Almestica took the time and was very helpful, patient, and polite.
At first this was my secondary bank, i didn't even mind that they transferred a dollar to my savings every time i used my debt card (which is in my opinion another way banks try to get you to go into the negative) but this month they without warning changed the rules on my checking account and charged me 10$ for the privilege of banking with them. They would only refund 25% of it and none to my boyfriend's account (also all of the money in his savings magically disappeared and customer service can't tell him why) not to mention a fifty dollar purchase that did a magical disappearing reappearing act on my checking, so, so long wells fargo, switched to a no monthly fee account unti i find a decent bank.