I have been banking with this company for over ten years now and the screw me every chance they get; hitting me the hardest when I am in a financial rut. I was late on one payment by a week and they were hounding me. I set up a payment with the bank and they took a 100 dollars more than they were suppose to. When I called about the error, I was on the phone for over an hour and transferred at least six times to different departments. At the end of it all, no one was able to help me and ultimately failed to resolve their mistake. In the long run, I ended up paying an extra 35 dollars for their mistake. Needless to say, I am finally switching to Golden 1.
I've been banking here for over 10 years. Impeccable service. Always available. Not like any other local banks. I have used them all. It's the people here that make the difference. They call you if there is a problem! That is local service.
I was in the albuquerque, nm branch. Then i was waiting on the chair in the lobby as i was told to. Brianna went over me and just talked to some over just went inside the branch. I was completely ignored. When finally mathew was helping me, he has a long face and didn't have a good attitude. I am really pissed off by my experience in the branch and won't go back again!