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Wells Fargo Customer Review

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hlamerdin's Profile Image

1 out of 5 marks

Reviewed by hlamerdin

Jan 7th 2013

Worst Bank Ever!

I have been banking with this company for over ten years now and the screw me every chance they get; hitting me the hardest when I am in a financial rut. I was late on one payment by a week and they were hounding me. I set up a payment with the bank and they took a 100 dollars more than they were suppose to. When I called about the error, I was on the phone for over an hour and transferred at least six times to different departments. At the end of it all, no one was able to help me and ultimately failed to resolve their mistake. In the long run, I ended up paying an extra 35 dollars for their mistake. Needless to say, I am finally switching to Golden 1.

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Other Wells Fargo Reviews

delafuente27's Profile Image

Reviewed by delafuente27

Apr 25th 2015

1 out of 5 marks

Very Disappointed Wells Fargo Customer

Very disappointment with Wells Fargo Bank on 2514 Southmost Rd Brownsville Texas. First of all they have a sign on a door that leads to the bathrooms stating "NO PUBLIC BATHROOMS" written in English and Spanish. And this bank was full of people in line an waiting area. I called the day before to inquire if a NOTARY would be present at the bank on the day I would be going to the bank. I showed up and waited for an HOUR.Two different employees knew that I was there to see a notary. When the Notary finally came out to help us, she ask what we were there for and stated that she only does bank related documents. That would have been nice to know when I called the day before and also would have been nice to know from two other employees that knew I was there for a notary. I had my dad and grandparents, who are in their late 70s, waiting because they were involved in what needed to notarized. Obviously, this facility needs to train their employees better on what questions to ask their customers. And if your going to offer a services make it known exactly how that service would be offered and limitations to that service. I usually go to the Wells Fargo on Ruben Torres/802 in Brownsville. There bathrooms are for public use and I have Notarized an unrelated bank document with them years ago. My grandparents live closer the the Wells Fargo on Southmost Road, that is why I chose to go to the WellsFargo on Southmost Road. Silly me should have stuck to what I know.

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UARzrback's Profile Image

Reviewed by UARzrback

May 1st 2015

1 out of 5 marks

Horrible Customer service to credit card holders!!

We have had a Dillards credit card for many yrs. At the first of the yr., Dillards changed their cards from GE Capital to Wells Fargo. WF immediately removed the majority of my reward points! When I called to determine why this happened I was treated beyond rudely. Furthermore, it has taken almost an act of Congress to close the account. I will never again do any sort of business with them and will no longer hold a Dillards as long as they use this bank!!

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