Bad place for your business. I run a small business and i run around all day to see my customers and get supplies. In banking industry it is a common practice to make checks out to "cash" so anyone can cash it. On Dec. 26 I got one of those checks and was on my way to cash it so i can get supplies for the customer. When I get to the bank there is a line but I decided to wait despite being short on time. 20 minutes later i finally got to see teller, someone named Deneen, and she tells me i can't cash it there and check has to be made out to my name. WTH aren't they familiar with banking industry standards? I just wasted 20 minutes that i did not have. This bank is bad for your business. I don't know how personal business is handled there, probably just as poorly, but businesses should stay away from them. This is not the first time i had hard time at this bank. I wrote this review because i'm angry i wasted my time which i could've spent working and a disappointed customer who now have to wait three days untill his check posts to my account. Just stay away from them.
I checked my bank account online and had seen that I had received three overdraft charges of $35 each within 20 minutes for three small purchases. I called because I work for a non profit and am paid on a stipend so those charges I couldn't even afford over $100 in penalties. I called and explained my situation, and that I have been a loyal customer for over 8 years in good standing. The representative told me that I shouldn't be spending money that I didn't have, and that was my responsibility to check in between purchases, not there's. They kept insisting there was nothing they could do, even when I said I couldn't afford to keep my account with Wells Fargo. I did not feel like a "valued customer" at all and plan on closing my account.
Do not do business with Wells Fargo. They are like a siren's song. It sounds good at first, but once you need service, they will disrespect and abandon you to the brink of financial ruin. If you are 100% confident you will never need a loan modification, to refinance, miss one payment, or ever need to speak on the phone with someone who will treat you as a valued customer, then try your luck.
As for me, I was blessed to have family help me with my payments to the loan sharks, I mean Wells Fargo, during my lay-off and I paid them off and feel so relieved I do not do business with them anymore. Ultimately, if they had been sweet and understanding about my situation but not be able to assist me with loan modification, refinancing, or payment schedule; then I would have understood, but it was the nasty dehumanizing way their reps talked to me that inspired me to write this review - "if you cannot afford the loan we don't want your business." They don't even have a customer feedback tab on their website which let's you know they do not give a damn about providing customer service. They are worse than Chase.