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Wells Fargo Customer Review

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oldneuro's Profile Image

2 out of 5 marks

Reviewed by oldneuro

Jun 22nd 2012

started out great, ended up terrible

I had my Wells Fargo accounts for 21 years (since 1991). They assured me free checking for life. I switched to them after TCF bank repeatedly stole money out of my account. Then they renigged on their free checking, they promised I could avoid fees by jumping through a few hoops, so I played along. Then less than a year they started making the hoops more and more absurd... Minimum daily balance, minimum card transactions, minimum direct deposit, minimum account transfers... Then I moved to Hawaii and the bank manager assured me there was Wells Fargo in Hawaii (there isn't, and thank God). I closed my account after 21 years because I had no recourse to keep my supposedly"free"checking account free any more. On three separate occasions I got the banker to admit over the phone that their policies amount to "rich get richer, poor get poorer". Their own bankers don't really like where the company is headed. Such a mad cash grab is usually indicative of a company that's about to go belly up, so if I were you I would divest out of Wells Fargo today. Incidently, I'm now with HFS federal credit union, and so far my experience has been great. Their terms are: minimum average balance of 50$, minimum one transaction per year, and if you don't meet them there's only a$1 fee. SO happy to be rid of Wells Fargo.

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Other Wells Fargo Reviews

hbndsoon's Profile Image

Reviewed by hbndsoon

Sep 20th 2014

1 out of 5 marks

Wells Fargo poor business service

Local personal banking has not been a problem. If you are a business you should maybe think twice before engaging in a business account. Unnecessary hits on your credit make banking at other institutions difficult as they question why the checks were made on your credit. Wells Fargo is non responsive at this time in providing documentation as to why the inquiry has occurred. This is stopping me from continuing with other transactions at other banking institutions. One would wonder if this is done on purpose to keep you from doing banking at other institutions.

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jayray's Profile Image

Reviewed by jayray

Sep 19th 2014

1 out of 5 marks

Poor customer service!!

This branch greatly lacks customer service and respect. I tried to do a simple transaction and they refused. This is not the first time they have done this to me. I have multiple accounts with Wells Fargo and am a long time customer. I get very good service and am treated respectfully at other branches, but somehow this branch has been unable to do that. I do not recommend using this branch - go somewhere else!

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