I had my Wells Fargo accounts for 21 years (since 1991). They assured me free checking for life. I switched to them after TCF bank repeatedly stole money out of my account. Then they renigged on their free checking, they promised I could avoid fees by jumping through a few hoops, so I played along. Then less than a year they started making the hoops more and more absurd... Minimum daily balance, minimum card transactions, minimum direct deposit, minimum account transfers... Then I moved to Hawaii and the bank manager assured me there was Wells Fargo in Hawaii (there isn't, and thank God). I closed my account after 21 years because I had no recourse to keep my supposedly"free"checking account free any more. On three separate occasions I got the banker to admit over the phone that their policies amount to "rich get richer, poor get poorer". Their own bankers don't really like where the company is headed. Such a mad cash grab is usually indicative of a company that's about to go belly up, so if I were you I would divest out of Wells Fargo today. Incidently, I'm now with HFS federal credit union, and so far my experience has been great. Their terms are: minimum average balance of 50$, minimum one transaction per year, and if you don't meet them there's only a$1 fee. SO happy to be rid of Wells Fargo.
I had to say that I was very pleased with her customer service. Fraces Almestica (Emaus, Pa. Branch) was able to help me look for and old transaction I needed to rewiew to complete the purchase of my new home. Since Alarik Aguilar,(Emaus, Pa. Branch) left me half way with the problem when I first walked in, Ms. Almestica took the time and was very helpful, patient, and polite.
At first this was my secondary bank, i didn't even mind that they transferred a dollar to my savings every time i used my debt card (which is in my opinion another way banks try to get you to go into the negative) but this month they without warning changed the rules on my checking account and charged me 10$ for the privilege of banking with them. They would only refund 25% of it and none to my boyfriend's account (also all of the money in his savings magically disappeared and customer service can't tell him why) not to mention a fifty dollar purchase that did a magical disappearing reappearing act on my checking, so, so long wells fargo, switched to a no monthly fee account unti i find a decent bank.