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Wells Fargo Customer Review

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oldneuro's Profile Image

2 out of 5 marks

Reviewed by oldneuro

Jun 22nd 2012

started out great, ended up terrible

I had my Wells Fargo accounts for 21 years (since 1991). They assured me free checking for life. I switched to them after TCF bank repeatedly stole money out of my account. Then they renigged on their free checking, they promised I could avoid fees by jumping through a few hoops, so I played along. Then less than a year they started making the hoops more and more absurd... Minimum daily balance, minimum card transactions, minimum direct deposit, minimum account transfers... Then I moved to Hawaii and the bank manager assured me there was Wells Fargo in Hawaii (there isn't, and thank God). I closed my account after 21 years because I had no recourse to keep my supposedly"free"checking account free any more. On three separate occasions I got the banker to admit over the phone that their policies amount to "rich get richer, poor get poorer". Their own bankers don't really like where the company is headed. Such a mad cash grab is usually indicative of a company that's about to go belly up, so if I were you I would divest out of Wells Fargo today. Incidently, I'm now with HFS federal credit union, and so far my experience has been great. Their terms are: minimum average balance of 50$, minimum one transaction per year, and if you don't meet them there's only a$1 fee. SO happy to be rid of Wells Fargo.

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Other Wells Fargo Reviews

mpowers's Profile Image

Reviewed by mpowers

Sep 29th 2014

1 out of 5 marks

Stay Away From Wells Fargo

I've had an extremely frustrating experience w WF. My brother passed away in june & i've been handling his estate. Even though i informed wf of this, they "winterized" the home the 2nd week of september! They claim it was because 2-3 months of payments had not been received (after years of no late payments). While they fall back on federal law giving them this "right," why could they not have reached out to at least the attorney of record for the estate prior to taking this action?

Sounds too logical to me. When i asked them what "winterization" consisted of, because we obviously needed to reverse the process since the sale of the house was imminent, they promised the appropriate department would be in contact. Still no contact with the closing scheduled for tomorrow. Based upon my experience, i would strongly recommend staying far away from wells fargo. I can't recall when i've been this frustrated.

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Nicole's Profile Image

Reviewed by Nicole

Sep 24th 2014

1 out of 5 marks

Sneaky Fees

I have been bank with wellsfargo for more than 14 years, have more than 20k in my checking and at least $1000 monthly direct deposit. However, i notice they charge me about $10 every month for monthly service fees. When i asked them why, they said because i didn't use my credit card and debit card link to the account for more than 6 months, so wellsfargo cancel my credit and debit cards to "protect" me from theft.

Plus, cancel without notify me! As a result i only have my saving account link to the checking account, thus accumulate a monthly charge. They told me that since this isn't wellsfargo's fault, so the fees won't be reversed. I don't need them to charge me fees when i only give them money every month. So i decided to close my account. Guess what, the banker told me she would have to charge me a cashier's check fee to close my account, because they don't have enough cash in the branch to give it to me!

Or i can go to another branch and close my account there. As a bank, they don't have 20k in cash! And they want to charge me money even when i exit, it is my money, i shouldn't need to pay a fee to get them back! No one should bank with wellsfargo!

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