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Wells Fargo Customer Review

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oldneuro's Profile Image

2 out of 5 marks

Reviewed by oldneuro

Jun 22nd 2012

started out great, ended up terrible

I had my Wells Fargo accounts for 21 years (since 1991). They assured me free checking for life. I switched to them after TCF bank repeatedly stole money out of my account. Then they renigged on their free checking, they promised I could avoid fees by jumping through a few hoops, so I played along. Then less than a year they started making the hoops more and more absurd... Minimum daily balance, minimum card transactions, minimum direct deposit, minimum account transfers... Then I moved to Hawaii and the bank manager assured me there was Wells Fargo in Hawaii (there isn't, and thank God). I closed my account after 21 years because I had no recourse to keep my supposedly"free"checking account free any more. On three separate occasions I got the banker to admit over the phone that their policies amount to "rich get richer, poor get poorer". Their own bankers don't really like where the company is headed. Such a mad cash grab is usually indicative of a company that's about to go belly up, so if I were you I would divest out of Wells Fargo today. Incidently, I'm now with HFS federal credit union, and so far my experience has been great. Their terms are: minimum average balance of 50$, minimum one transaction per year, and if you don't meet them there's only a$1 fee. SO happy to be rid of Wells Fargo.

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Other Wells Fargo Reviews

PalmSpringsDoor's Profile Image

Reviewed by PalmSpringsDoor

Jul 31st 2014

5 out of 5 marks

The best Wells Fargo Location with incredible hours!!! (7pm)

What an incredible find to have a bank (on my way home) stay open until 7 pm and Saturday extended hours!

Although a cozy branch, everyone there is extremely professional and welcoming. The transactions are smooth and extremely easy. I am a local business owner and so happy to find a Wells Fargo Branch where I shop (especially when it's my turn to cook!) at Von's Rim Rock!

I wish them continued success and hope they continue to thrive at this location!

Excellent 5 Star!!!

Jim Rider

Palm Springs Door & Window Company

www.palmspringsdoorandwindow.com

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charliegurak's Profile Image

Reviewed by charliegurak

Jul 30th 2014

1 out of 5 marks

Customer Service is HORRIBLE!

Not only was I charged $80 due to bank errors and communication errors, I was treated extremely disrespectful when I called the customer service line in order to fix these fees. My account was continually in the positive way over any charge that occurred on my account when they stated that I overdrafted. When I called they claimed that all these transactions occurred on the same day when some of them did not post until the next day. Also I have signed a waiver saying that if my account were to be negative at any point my transactions would be declined. This also has never happened. Apparently my account was positive when I used my card, but also negative to where they could charge me a fee. Obviously I closed my account and I will never bank with them again! They charge monthly fees of $10 which should be waived if you use your credit card more than 10 times in a month, but they never actually waive them. Unless you call them and complain. And that's a courtesy not a bank error. For every one out there looking to open a banking account I would stay far away from Wells Fargo!!!

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