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Overall rating score 55%
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Wells Fargo Customer Review

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oldneuro's Profile Image

2 out of 5 marks

Reviewed by oldneuro

Jun 22nd 2012

started out great, ended up terrible

I had my Wells Fargo accounts for 21 years (since 1991). They assured me free checking for life. I switched to them after TCF bank repeatedly stole money out of my account. Then they renigged on their free checking, they promised I could avoid fees by jumping through a few hoops, so I played along. Then less than a year they started making the hoops more and more absurd... Minimum daily balance, minimum card transactions, minimum direct deposit, minimum account transfers... Then I moved to Hawaii and the bank manager assured me there was Wells Fargo in Hawaii (there isn't, and thank God). I closed my account after 21 years because I had no recourse to keep my supposedly"free"checking account free any more. On three separate occasions I got the banker to admit over the phone that their policies amount to "rich get richer, poor get poorer". Their own bankers don't really like where the company is headed. Such a mad cash grab is usually indicative of a company that's about to go belly up, so if I were you I would divest out of Wells Fargo today. Incidently, I'm now with HFS federal credit union, and so far my experience has been great. Their terms are: minimum average balance of 50$, minimum one transaction per year, and if you don't meet them there's only a$1 fee. SO happy to be rid of Wells Fargo.

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Other Wells Fargo Reviews

CoreyRamsey's Profile Image

Reviewed by CoreyRamsey

Apr 17th 2014

1 out of 5 marks

Fee for this, charge for that!

I find charging my bank account every month a joke!!! And on top of that ,you charge when I transfer my money to other accounts , not associated with "Wells Fargo". Then when it comes to my account number; I have to either call or luckily have an old statement with an account number on it, to get my account number. For some reason after all the security I go through signing on, I can't see my full account number ... I needed it to set up a payment, because if I tried to send it out that day using your bill pay, you charge a fee!!!! It's insane!!!! Navy federal is my other bank, and I've been out of the military for over two years now. I still have it because having Wells Fargo ( only because I have a school loan still) is a pain in my butt. And for some reason my tax lady sent my taxes to that account. Navy federal doesn't charge me for having an account, I can see my full account number!!!...they don't charge me for fruitless bill pay payments being sent out that day, either. Anyway, thanks for making life more trouble some than it should be!

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stephquit's Profile Image

Reviewed by stephquit

Apr 16th 2014

1 out of 5 marks

HORRIBLE!

I opened a loan with Wells Fargo a little over 6 months ago.

It has been a nightmare experience from the beginning; my gut told me not get the loan through them when they couldn't even tell me if there was a fee for paying it off early. However, long story short, I did.

First, they made me open a checking AND savings account with them. When I asked about monthly fees, I was told that if I connected my loan with the checking account, all my fees would be waived. I also setup the loan to be automatically drafted out of my checking account they made me open with more than the minimum payment.

Each month since I opened it, the auto-draft has not occurred. The first couple of months I called to address the issue, they said it may take a few months to "kick in". When I asked them if they could double-check to make sure it had actually gotten setup, I was told they could not see that information. After that didn't work, I was told I had to go in to sign a paper to setup auto-draft, even though I had done that when I got the loan, so I went into a branch to setup the payment AGAIN. That was two months ago & it still is not auto-drafting.

Then, on top of that whole mess, they are charging me a monthly service fee. They charge me at the end of the month & then reverse it at the beginning of the next month. Weird? Yes. But, whatever. NOW, this month they charged me the fee, but didn't reverse it. I called to address THIS issue, and they told me they didn't know how I was getting it reversed, but they couldn't do it anymore.

Wells Fargo has been a huge headache from the start. I tell everyone not to bank with them. This loan can not get paid off fast enough...

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