I have moved to a state where there are no W-F banks. I want a loan with W-F to stop auto drafts from my checking account so I can close it. I want the loan dept to send me a monthly billing & I will make the payment. I have requested the loan dept to stop making auto drafts on the checking account. Every time they do it causes a NSF fee. They won't close the checking account until the NSF fees are paid. Its a complete circle. I have now been referred to 6 different phone numbers and have wasted over 4 hours of my life trying to resolve these issues. All I want is to have the fees reversed, close the accounts. No one I have spoken with, while nice and polite, seems to have any ability to help or send me to someone who can make it happen. Needless to say, after having done business with W-F for 15 years, it has left a very poor taste in my mouth and when they do come to my state, I will not conduct any business with them nor encourage anyone else to use them.
Wells Fargo is a customer-hostile operation and this branch fits their mold. It took the rep over an hour to open a new checking account and it originally charged over $30/month in fees. When I deposited a big check, they refused to release the funds for 10 days even though it was drawn on the Northern Trust Bank and came from a major investment firm. It seemed very unethical -- why do they get to use my money for 10 days before they release it to me? It clears overnight as an ACH deposit. It's called "kiting a check" and it's supposed to be illegal. Virtually every employee I have dealt with at this branch for different simple services, such as safe deposit box access or depositing a large amount of change, has had a "can't do" attitude and has been sort of rude and dismissive. Go to another bank where they don't withhold your money for a week and a half and treat you with more professionalism than you will ever find at Wells Fargo.
This is the place to be for your banking needs, My experience was wonderful on my first visit. The bank Manager and the employees are very Professional and Friendly, I am very happy to be a customer of this bank.