Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

939
Branch Locations

Capital One Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank News
TD Bank
Add
Bank News
HSBC Bank
Add
Compare Banks

Capital One Customer Review

Post a review
EBW5225's Profile Image

1 out of 5 marks

Reviewed by EBW5225

May 9th 2012

Received Letter With Incorrect Information.

Yesterday, may 8, 2012, my husband and i each received a letter from capital one advising that they had acquired HSBC's credit card accounts, including an active credit card in my name and my husband's name. The thing is, neither of us have an account with hsbc. If this financial institution can make this type of mistake, what kind of banking business would anyone expect to receive from them?

I have heard that this particular bank has a very unfavorable reputation and have therefore never considered banking with them. From the reviews i've read, it seems unlikely that i will ever be a customer. By the way, their commercials were terrible, but since alec baldwin has started being in them, they are getting better. But they should really get rid of the guys with the bad teeth and bad hair.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Capital One Reviews

Bogus2014's Profile Image

Reviewed by Bogus2014

Dec 21st 2014

1 out of 5 marks

Capital One - Worst Bank I Have Ever Used - Total Fail

I had card fraud in the first three weeks and I was out of town for my Father-in-laws funeral. After the service we were on our way to the burial and stopped to get gas. My card was declined and I called Capital One which put a hold on my card for unusual card usage. I had no cash and a limited amount of time to get to the burial in another town hours away. After being on the phone for 45 minutes and hearing how they were sorry and should have called me but didn't, I was able to get a one time ATM withdrawal and head to the burial. We lost too much time and did not arrive until the service was over and my wife was devastated. Capital One unlike most banks, does not identify their card transactions with an ID until after the transaction has been processed. We were out of town and my mobile banking had many transactions but all of them were labeled pending transaction not Sears, WalMart or Texaco. When I called and asked why every transaction was not immediately identified they said if I call them they can tell me what each one is but I won't know until they finish processing which could take up to three days. WOW! NOBODY DOES THIS. You have to carry your paper register around with you and update it constantly or a transaction may not get caught for several days. Even the fraud group told me I needed to wait for the fraud transactions to finish processing before they could do anything and again I say WOW. The employees at every level of Capital One could not explain to me why their software does not ID transactions instantly like all other banks have been doing forever. I finally called Shylundrya (201) 421-3925 at the executive level at Corporate to finally get ANY kind off resolution to the fraud and get some money back in my account. The lack of ID with transactions has been a major complaint by Capital One customers and they plan to fix it in a YEAR OR SO! We miss you Dad..

Is this review helpful? ▲ Yes 1 ▼ No 0

capital1NO's Profile Image

Reviewed by capital1NO

Nov 25th 2014

1 out of 5 marks

No Costumer Service At All!!

I'm closing my capital one bank account since oct 8, but it didn't got closed till now with a 0 balance, i got a new bank fee and because of that a overdraft charge, no one to whom to speak, no bank manager available, always away for lunch, vacation, holiday etc, no one to help me on the phone too.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews