Yesterday, may 8, 2012, my husband and i each received a letter from capital one advising that they had acquired HSBC's credit card accounts, including an active credit card in my name and my husband's name. The thing is, neither of us have an account with hsbc. If this financial institution can make this type of mistake, what kind of banking business would anyone expect to receive from them?
I have heard that this particular bank has a very unfavorable reputation and have therefore never considered banking with them. From the reviews i've read, it seems unlikely that i will ever be a customer. By the way, their commercials were terrible, but since alec baldwin has started being in them, they are getting better. But they should really get rid of the guys with the bad teeth and bad hair.
I open my account when I moved to Texarkana. Later I moved to Nash, Tx and I used the bank there. They are most helpful with any matter I've taken to them. They are friendly and courteous and I believe they are most oriented towards customer service. My only problem is that there is not a branch near where I live now, in Wichita Falls, TX or close to my Mother's house in Oklahoma City. I still have my account with Capital One and will continue to business with them.
I charge over 3K a month on my credit card... ASK me how many times they deny a charge at the same places I shop on a weekly basis!
And their customer service department doesn't understand why I am upset.
Far better choices to choose from then Capital One