My wife closed the checking account we had for long time on April 20, 2012. She withdrawed all the money we had on the account and the person bank associate, who worked on this, stated that account is closed. Gone. In about one week we received the letter saying that the bank made a payment from that closed account on April 23, 2012 and we are responsible for that overdraft and fee. Total about $1100. How come? My wife called the customer service 5/3 and the person she spoke was very rude and, finally, told her that " I have nothing to talk to you". We opened the account with Greenpoint Bank. Than it became North Fork Bank and, finally, Capital One. I don't remember the Greenpoint Bank had the same rules and, even more, the person, who closed our account last month had to aware us to stop all automated payments manually. Nobody said a word. I never really liked how this bank works, but after this we strongly recommend to stay away from Capital One Bank.
This bank is very money hungry. After wage garnishing my check for several years, I received a letter saying all debts were paid in full, then 15 months later they come back and say "oh sorry, we forgot one account" & start wage garnishing again. In the mean time, since they told me all my accounts were paid in full 15 months ago, I went out & got a truck loan & a personal loan for a new roof. Now they come back & tell me that they will be wage garnishing again because they made a mistake! I wouldn't have went out & got 2 loans if I have known that they would wage garnish again! Now I am cash strapped. When I tried to explain this to them talking with a Elliott Buettner, he could care less. He didn't even attempt to try to understand or investigate why I was told all debts were paid & then come back in 15 months to say otherwise. All he had to say was "you owe this money & we will wage garnish your check until it is paid. But why did you tell me all was paid 15 months ago? why did you send a letter to my employer & tell them to stop all wage garnishments, because all debts are settled? & then come back 15 months later, after I moved on with my life & took out two loans, & start wage garnishment again? How am I supposed to pay all my bills now? They even gave me another credit card during the 15 months that I was without wage garnishments! Now with the wage garnishment back & I asked them how I was supposed to pay this new credit card bill? Capital One's answer to this? I was told my account was suspended and to pay the card in full in 30 days! See what I mean about no compassion? Not only do they wage garnish 15 months after they say in writting that all debts were paid in full, but when I complain about it, instead of any concerns for me, or try to help out or have any compassion what so ever, they closed my current account & make me pay it all in full in 30 days! I just told them that I can't pay all my bills with this wage garnish, so they just
This bank is so bank. They show no compassion at all. All they care about is money. This Elliott Buettner very smug & with no personality at all! They don't care about their customers one bit. If at all possible use another bank.