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Capital One Customer Review

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sashaste11's Profile Image

1 out of 5 marks

Reviewed by sashaste11

May 5th 2012

Very Disappointed

My wife closed the checking account we had for long time on April 20, 2012. She withdrawed all the money we had on the account and the person bank associate, who worked on this, stated that account is closed. Gone. In about one week we received the letter saying that the bank made a payment from that closed account on April 23, 2012 and we are responsible for that overdraft and fee. Total about $1100. How come?

My wife called the customer service 5/3 and the person she spoke was very rude and, finally, told her that " I have nothing to talk to you". We opened the account with Greenpoint Bank. Than it became North Fork Bank and, finally, Capital One. I don't remember the Greenpoint Bank had the same rules and, even more, the person, who closed our account last month had to aware us to stop all automated payments manually. Nobody said a word. I never really liked how this bank works, but after this we strongly recommend to stay away from Capital One Bank.

Is this review helpful? ▲ Yes 3 ▼ No 1

  • KevinVu
    November 17th, 2013

    Whenever capital one take over all other banks ( Huose Hold Bank ) . The capital one bank wiling throw away all the Record keeping from previous banks . That's why ya'll are not seeing old and news payments credit to ya'll acccounts . capital one bank is fraudulent . I'm has same problem not solving yet !.

Other Capital One Reviews

Guelfogc's Profile Image

Reviewed by Guelfogc

Nov 15th 2014

5 out of 5 marks

This Location Is Permanently Closed. Capital One Signs Gone.

This was my branch. It was open as normal week ago. Today nov 15 it is closed. Atm gone, front doors chained and padlocked, no capital one signs to be seen. What has happened to warrant this closure?

Is this review helpful? ▲ Yes 1 ▼ No 0

rockhunter's Profile Image

Reviewed by rockhunter

Nov 14th 2014

1 out of 5 marks

Borrowers Beware

I have the worst experience ever dealing with capital one. It's worst than dealing with a crooked used car lot. They lure you in with a great offer then pull a bait and switch. After you have signed and agreed to the terms and rates they change everything hoping that you will go for it. They promise you the world, but will not keep a single one. Amanda at the dennim springs office is the worst.

Is this review helpful? ▲ Yes 1 ▼ No 0

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