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Capital One Customer Review

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sashaste11's Profile Image

1 out of 5 marks

Reviewed by sashaste11

May 5th 2012

Very Disappointed

My wife closed the checking account we had for long time on April 20, 2012. She withdrawed all the money we had on the account and the person bank associate, who worked on this, stated that account is closed. Gone. In about one week we received the letter saying that the bank made a payment from that closed account on April 23, 2012 and we are responsible for that overdraft and fee. Total about $1100. How come?

My wife called the customer service 5/3 and the person she spoke was very rude and, finally, told her that " I have nothing to talk to you". We opened the account with Greenpoint Bank. Than it became North Fork Bank and, finally, Capital One. I don't remember the Greenpoint Bank had the same rules and, even more, the person, who closed our account last month had to aware us to stop all automated payments manually. Nobody said a word. I never really liked how this bank works, but after this we strongly recommend to stay away from Capital One Bank.

Is this review helpful? ▲ Yes 3 ▼ No 1

  • KevinVu
    November 17th, 2013

    Whenever capital one take over all other banks ( Huose Hold Bank ) . The capital one bank wiling throw away all the Record keeping from previous banks . That's why ya'll are not seeing old and news payments credit to ya'll acccounts . capital one bank is fraudulent . I'm has same problem not solving yet !.

Other Capital One Reviews

okiechuckster's Profile Image

Reviewed by okiechuckster

Jan 21st 2015

5 out of 5 marks

Best Bank I've Ever Used

I open my account when I moved to Texarkana. Later I moved to Nash, Tx and I used the bank there. They are most helpful with any matter I've taken to them. They are friendly and courteous and I believe they are most oriented towards customer service. My only problem is that there is not a branch near where I live now, in Wichita Falls, TX or close to my Mother's house in Oklahoma City. I still have my account with Capital One and will continue to business with them.

Is this review helpful? ▲ Yes 1 ▼ No 0

davidgrf's Profile Image

Reviewed by davidgrf

Jan 1st 2015

1 out of 5 marks

Horrible

I charge over 3K a month on my credit card... ASK me how many times they deny a charge at the same places I shop on a weekly basis!

And their customer service department doesn't understand why I am upset.

Far better choices to choose from then Capital One

Is this review helpful? ▲ Yes 1 ▼ No 0

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