My wife closed the checking account we had for long time on April 20, 2012. She withdrawed all the money we had on the account and the person bank associate, who worked on this, stated that account is closed. Gone. In about one week we received the letter saying that the bank made a payment from that closed account on April 23, 2012 and we are responsible for that overdraft and fee. Total about $1100. How come? My wife called the customer service 5/3 and the person she spoke was very rude and, finally, told her that " I have nothing to talk to you". We opened the account with Greenpoint Bank. Than it became North Fork Bank and, finally, Capital One. I don't remember the Greenpoint Bank had the same rules and, even more, the person, who closed our account last month had to aware us to stop all automated payments manually. Nobody said a word. I never really liked how this bank works, but after this we strongly recommend to stay away from Capital One Bank.
I would just like to say that I do not care for Capital One's TV commercial with Samuel L. Jackson! I find it very offensive that he comes into my house and has to use the word "damn" to me and my children to try and get a point across.
For this reason alone, I will never do business with this bank in any form or fashion! When they send me their garbage in the mail, I plan to cut every bit of it up and send it back to them in their postage paid return envelope and let them incur the cost.
I hope others who feel the same way will join me and send a message to Capital One that this is not how you do business with the public.
The current commercial with Samuel Jackson is absolutely revolting and embarrassing. After seeing it aired over and over again, and our children expressing their shock when they said, "That man on there is cussing!" We have decided to never do business with Capital One ever again. The language on this commercial is not necessary. It may be no big deal to many people, but why offend anybody when that kind of language is just not necessary. Go away please!