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PNC Bank Customer Review

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harim's Profile Image

3 out of 5 marks

Reviewed by harim

Jun 4th 2012

My Message To PNC After Visiting One Of Their Local Branches. Not Positive.

Regarding: notary services. Today, i visited with my son, one of your pnc bank located on ludlow ave, cincinnati. I have my company provided business debit card and its great and today i wanted a notary signature on a document. (called in advance saying the same)

i would have been happy if the counter clerk said, that they could not honor because i am not customer. I need to wait before he completed looking into his computer system for 15min after getting my pnc business card and driver license. He could do better and be more decision making with your software. I like to see pnc prosper. With that purpose in mind, if you could provide notary services free of cost or for a charge that would provide your bank credibility in the local community rather than refusing the customer.

My message to you is mesmerize the visitor with whatever you can do with something behind the service. For example, there were two student who visited exactly like me but before me in line and they could not get notary service because they are not customers (i think its the easy way to lose future customers). They offered to ask if the bank likes to charge them a fee and help them. The clerk politely replied "no".

People are sensitive and i am one of them. I doubt i recommend pnc to anybody or would be reserved before i could. If your core competency is not servicing (the small stuff and connecting to the local community), i think online banks like ing orange and charles schwab would be ideal choice and do far better work for every customer. Wish you get well. Hari m a

it is possible, i am missing something that pnc has already considered (except taking too long until i said it before the clerk decides that they can not notarize my document)

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Other PNC Bank Reviews

RaviR's Profile Image

Reviewed by RaviR

Oct 24th 2014

1 out of 5 marks

PNC should not be offering home loans

I commiserate with Ben Bernanke. I don't know his details, but I do know mine. I thought it'd be a no-brainer.

Consider this:

- I do all my banking with PNC and have done for years.

- I am a PNC Wealth management client, which means that I have "special" relationship. It also means that they have every detail of my finances with them.

- My home mortgage is with PNC and I paid off a significant amount of the loan off with already.

- My outstanding home loan amount is about 60% of the appraised value of my home.

- My credit score is 831.

- I applied for a home equity loan which is about 11.5% of my home's value (well within the home's equity). It also happens to be about 10% of my annual income according to the tax returns submitted to them.

With these parameters, I expected a smooth sailing, right? Of course not. They want profit loss statements from my business interests, investment reports including retirements, real estate deeds, some stuff I have never even heard of and did not even know where to get them from. More absurdly, they have most of what they are asking already with them , since they manage my wealth portfolio!

I gave up and withdrew my application frustrated and of course am reevaluating my relationship with PNC as a whole. The obvious question my brother-in-law asked me was why did you apply for a loan in the first place for such a small amount? For a stupid reason that I would get a loan with low interest that is tax deductible and the mistaken assumption that it would be a breeze to get one.

Well, I am just paying for the home improvement with cash, which I should have in the first place..

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4dave2323442334243's Profile Image

Reviewed by 4dave2323442334243

Oct 23rd 2014

1 out of 5 marks

PNC Is The Worst Bank In The World!

I have banked with all major banks over the last 50 years and i work in the lending industry! PNC mortgage is a complete joke and lie to their customers about rates, options, and do not disclose information vital to customers well being. Stay away at all costs.! You are much safer with BoA, Chase, 5/3!

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