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MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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PNC Bank Customer Review

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harim's Profile Image

3 out of 5 marks

Reviewed by harim

Jun 4th 2012

My Message To PNC After Visiting One Of Their Local Branches. Not Positive.

Regarding: notary services. Today, i visited with my son, one of your pnc bank located on ludlow ave, cincinnati. I have my company provided business debit card and its great and today i wanted a notary signature on a document. (called in advance saying the same)

i would have been happy if the counter clerk said, that they could not honor because i am not customer. I need to wait before he completed looking into his computer system for 15min after getting my pnc business card and driver license. He could do better and be more decision making with your software. I like to see pnc prosper. With that purpose in mind, if you could provide notary services free of cost or for a charge that would provide your bank credibility in the local community rather than refusing the customer.

My message to you is mesmerize the visitor with whatever you can do with something behind the service. For example, there were two student who visited exactly like me but before me in line and they could not get notary service because they are not customers (i think its the easy way to lose future customers). They offered to ask if the bank likes to charge them a fee and help them. The clerk politely replied "no".

People are sensitive and i am one of them. I doubt i recommend pnc to anybody or would be reserved before i could. If your core competency is not servicing (the small stuff and connecting to the local community), i think online banks like ing orange and charles schwab would be ideal choice and do far better work for every customer. Wish you get well. Hari m a

it is possible, i am missing something that pnc has already considered (except taking too long until i said it before the clerk decides that they can not notarize my document)

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Other PNC Bank Reviews

Aero1987's Profile Image

Reviewed by Aero1987

May 22nd 2015

1 out of 5 marks

Played around

I was at this bank to open a new bank account. Since i had a negative account that was closed and i paid it in full after a month, the pnc verification center wanted the branch manager to request a bypass code.

The branch manager MARY SUDHERS acted as if she tried her best and i believed her. Later when i talked to the pnc over phone, they weresurprised to see that she had denied me to request the code and the bank was ready. Dont go to her.

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cutch's Profile Image

Reviewed by cutch

May 16th 2015

1 out of 5 marks

online chat session

This has been the most frustrating experience - I started a chat with Karen concerning an alert from PNC that someone had authorized telephone password changes. It took 50 minutes and she finished by saying that nothing could be done! She was obviously chatting to several people at the one time, which took forever waiting for her to respond to each question. At one point she gave me an answer intended for someone else. The final insult was that the site would not allow me to leave feed back! I'm in the process of changing banks. Horrible, horrible service and clued out, incompetent, help.

Is this review helpful? ▲ Yes 1 ▼ No 0

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