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MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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PNC Bank Customer Review

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harim's Profile Image

3 out of 5 marks

Reviewed by harim

Jun 4th 2012

My Message To PNC After Visiting One Of Their Local Branches. Not Positive.

Regarding: notary services. Today, i visited with my son, one of your pnc bank located on ludlow ave, cincinnati. I have my company provided business debit card and its great and today i wanted a notary signature on a document. (called in advance saying the same)

i would have been happy if the counter clerk said, that they could not honor because i am not customer. I need to wait before he completed looking into his computer system for 15min after getting my pnc business card and driver license. He could do better and be more decision making with your software. I like to see pnc prosper. With that purpose in mind, if you could provide notary services free of cost or for a charge that would provide your bank credibility in the local community rather than refusing the customer.

My message to you is mesmerize the visitor with whatever you can do with something behind the service. For example, there were two student who visited exactly like me but before me in line and they could not get notary service because they are not customers (i think its the easy way to lose future customers). They offered to ask if the bank likes to charge them a fee and help them. The clerk politely replied "no".

People are sensitive and i am one of them. I doubt i recommend pnc to anybody or would be reserved before i could. If your core competency is not servicing (the small stuff and connecting to the local community), i think online banks like ing orange and charles schwab would be ideal choice and do far better work for every customer. Wish you get well. Hari m a

it is possible, i am missing something that pnc has already considered (except taking too long until i said it before the clerk decides that they can not notarize my document)

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Other PNC Bank Reviews

croll70's Profile Image

Reviewed by croll70

Apr 25th 2015

1 out of 5 marks

Lied To, Charged Fees and Wasted My Time

I have had an absolutely horrible experience with PNC. They cannot be trusted and would warn anyone away from using them.

I had a checking account at PNC Bank for several years. The account had at least $1,000 in it and we had no fees for having he account. We were loyal to PNC with this account. All of a sudden I noticed service fees hitting the account. I went I to the branch to ask about it and they told me that they changed the terms of my account and it would now have fees associated with it. I then asked to close the account. The bank representative talked me into their NEW no-fee account. This new account had some new limitations whereby I had to enroll in online banking and needed to qualify under one of the following: I could not go into a branch; or I had to maintain a minimum balance of $500. While not what I originally signed up for I would be able to qualify for both of these. I went to sign up for online banking several times and the system was always experiencing a technical issue and asked me to try again later. After several weeks of not being able to sign up online I started getting a "spend paper service fee" and then a "reserve paper statement fee" both on the same statement, as if one paper statement fee was not enough. I then called the bank to let them know of my experience. They then informed me that their online system does not work with Internet Explorer, only the most widely used browser. I then said that as that is the browser I use I need to and would like to close my account. They said that I would have to come into the branch to close my account. I was not able to get to the bank to close my account due to working during business hours and having other commitments on the following Saturdays. I made it into the branch today to let them know that the account did not deliver as promised and would like to close my account. They then charged me ANOTHER $25 as an early account closure fee!

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dsrm2291's Profile Image

Reviewed by dsrm2291

Apr 19th 2015

1 out of 5 marks

Horrible Customer Service

I have always considered eventually opening a PNC account because my boyfriend has an account with them and we are now living together. I went to this branch this past weekend to help him deposit his coins into his account for him because they have been sitting around the house and PNC has a coin counter free of charge for their customers. The money was going straight into his account I had his account number and the woman working made me feel like a criminal. She said because I was not a PNC customer I could not deposit his money in his account which is ridiculous. She was incredibility rude and made me feel horrible when I was just trying to help someone out. I now have no intentions of ever opening an account with this bank especially the Plainsboro NJ branch.

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