I have never ever experienced a more non-user friendly system in my entire life. The whole thing is counter-intuitive. If you open up the account activity, you get a calendar-view of the present month showing at least 4 different bars of color with NO COLOR CODE. I would be willing to bet that the ONLY person the site makes any sense to is the person who created it. There's just too much going on. PLEASE change this format-I cannot be the only person who hates it. It makes paying bills that much more of a terrible experience. On a positive note, any employees I have spoken with in person or at the branches have been very kind and helpful. PNC, get a new system.
On Wednesday November 27th, 2013 at the PNC Champaign, IL Kirby/Mattis branch, I was deliberately scammed out of $475 by teller Brandon. I gave him bills to condense into $100's. He tried to call my $20 dollar bills $1 dollar bills and when I found out, he said it was a "mistake". I didn't even give him any $1 dollar bills. I got all of my money back, but I am letting everyone know to be aware of this scam by this teller. Bank manager [Redacted] is aware of the situation. Apparently Dave Henry thinks that is perfectly OK and believes it was a "mistake" and won't fire Brandon for that.
This bank is the most terrible bank I have ever had the misfortune of using. My mortgage loan was sold to them. I have no choice except to try to refinance. If you call to ask them a question, there are no less than 10 computer prompts. The computer refuses at least twice to let you speak to a person. After verifying all information with the computer, you are finally put on hold forever. Then, when you get a human, your information does not transfer and the human (not a customer service representative--they don't understand customer service) asks you the same 4-5 "verification" questions again.
Finally, when you get to ask the question you called 30 minutes ago to ask, they don't have the information, but will order it for you and mail it to your house within 10 business days. The representatives only have the info you can see on the internet, so don't bother calling. They do not provide any more than 12 months' data online and they do not send paper statements.
If you send any paperwork in, it takes at least 3-4 weeks for them to process it. I had an insurance claim check they did not process for over 30 days.
They have branches, but will not talk with you about your mortgage account at the branches.
We used to be military and have bought and sold many homes and had mortgages with at least 6-7 different companies. PNC is the absolute WORST. If you have a choice--run away. Do not deal with them.