This is the most incompetent group of people I have ever banked with. The refinancing of my home has been an absolute nightmare - rescheduled 4 times, only to have them forget to give me paperwork at closing which has delayed my home equity deposit. Actually gave me an excuse that since it rained over the weekend, the computers were slowed down and they couldn't print out the paperwork for my closing! Still waiting on my money... and to make it worse, it is close to impossible to reach a human on either their national or local phone lines.
this office is worthless. Cannot get a cashiers check, had to drive 20 miles to another PNC bank. I can understand not being able to withdraw large sums of cash from a small place but can't get a cashiers check?!?! And cannot withdraw more than 1,000 cash even if your account has 10,0000. What is the purpose of this place? Just replace the humans with an atm, save $$ :)
Awful customer service! Awful management!
Let's just say the tellers are nice and sweet. After that it's all downhill. Managers from the top on down are awful. They do NOT help you when you need it most. They do NOT return phone calls even when urgent. Even the branch manager. They do NOT care about their customer's needs.
When I needed to wire money from my account they simply would NOT help. I was out of town. I could not get a return phone call. When I needed to deposit a business check that has a slight variation in the business name the assistant manager refused to help. Simply refused. Yes you read that right.
Recently I asked for the branch manager to call me. I was told he was "busy". He never called. I am in the process of closing my accounts. Avoid this bank. Bad to the bone!