Regarding: Notary Services.
Today, I visited with my son, one of your PNC bank located on Ludlow Ave, Cincinnati.
I have my company provided business debit card and its great and today I wanted a notary signature on a document. (called in advance saying the same)
I would have been happy if the counter clerk said, that they could not honor because I am not customer. I need to wait before he completed looking into his computer system for 15min after getting my PNC business card and driver license. He could do better and be more decision making with your software.
I like to see PNC prosper. With that purpose in mind, if you could provide notary services free of cost or for a charge that would provide your bank credibility in the local community rather than refusing the customer. My message to you is mesmerize the visitor with whatever you can do with something behind the service.
For example, there were two student who visited exactly like me but before me in line and they could not get notary service because they are not customers (I think its the easy way to lose future customers). They offered to ask if the bank likes to charge them a fee and help them. The clerk politely replied "NO".
People are sensitive and I am one of them. I doubt I recommend PNC to anybody or would be reserved before I could.
If your core competency is not servicing (the small stuff and connecting to the local community), I think online banks like Ing Orange and Charles Schwab would be ideal choice and do far better work for every customer.
Wish you get well.
Hari M A
It is possible, I am missing something that PNC has already considered (except taking too long until I said it before the clerk decides that they can not notarize my document)
The Foreign Exchange Group lost a check and debited $2,500 from my checking account, WITHOUT NOTIFYING ME.
It took 3 calls to speak to some one, and was told "that was their proceedure". I'm still waitinfg for their supervisor to call me back, so I can suggest a process improvement.
Very poor customer service
This is the most incompetent bank I have ever had the displeasure of having to work with, ever! Everyone (that is when you can finally reach an individual) either claims some BS reason that a 2 year old could see though or claims they CAN'T. Can't tell you what has been done, can't release a copy of a Release of Lien to the Homeowner, can't place a tracking number on a letter: why, can't tell you.
Really, a copy of a document to be recorded, afraid that it might be recorded twice? Harm if done - none! Tracking number on a USPS envelope a $1.00. Can't tell you what the status is on your request; notes are NOT complete?