Regarding: Notary Services.
Today, I visited with my son, one of your PNC bank located on Ludlow Ave, Cincinnati.
I have my company provided business debit card and its great and today I wanted a notary signature on a document. (called in advance saying the same)
I would have been happy if the counter clerk said, that they could not honor because I am not customer. I need to wait before he completed looking into his computer system for 15min after getting my PNC business card and driver license. He could do better and be more decision making with your software.
I like to see PNC prosper. With that purpose in mind, if you could provide notary services free of cost or for a charge that would provide your bank credibility in the local community rather than refusing the customer. My message to you is mesmerize the visitor with whatever you can do with something behind the service.
For example, there were two student who visited exactly like me but before me in line and they could not get notary service because they are not customers (I think its the easy way to lose future customers). They offered to ask if the bank likes to charge them a fee and help them. The clerk politely replied "NO".
People are sensitive and I am one of them. I doubt I recommend PNC to anybody or would be reserved before I could.
If your core competency is not servicing (the small stuff and connecting to the local community), I think online banks like Ing Orange and Charles Schwab would be ideal choice and do far better work for every customer.
Wish you get well.
Hari M A
It is possible, I am missing something that PNC has already considered (except taking too long until I said it before the clerk decides that they can not notarize my document)
I've never posted a negative comment or called to complain about a sole! Bank manager was so rude and dismissive and I HAD to let it be known! The teller also made a huge error and neglected to provide me with receipts for 17,000.00 deposit of bonds. I worried all night about the missing $. Next day I alerted him to his error--he resolved it without a "sorry" or any type of apology. Waited on hold for 30 minutes with regional customer service to complain about the service ( something I've never done in my 54 years alive). Worth the wait!
I was surprised to read some less than stellar reviews on this site. I deal with five banks on the eastern shore of md. And va. , one of which has a 5-star rating. My favorite is the pnc at oak hall, va. The people are outstanding from the manager to the newest teller. They are knowledgeable and efficient in all areas, but best of all, they care about me. I highly recommend this bank. Alula w. Marshall, temperanceville, va.