Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

3,005
Branch Locations

PNC Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
TD Bank
Add
Bank News
BB&T
Add
Compare Banks

PNC Bank Customer Review

Post a review
harim's Profile Image

3 out of 5 marks

Reviewed by harim

Jun 4th 2012

my message to PNC after visiting one of their local branches. Not positive.

Regarding: Notary Services.

Today, I visited with my son, one of your PNC bank located on Ludlow Ave, Cincinnati.

I have my company provided business debit card and its great and today I wanted a notary signature on a document. (called in advance saying the same)

I would have been happy if the counter clerk said, that they could not honor because I am not customer. I need to wait before he completed looking into his computer system for 15min after getting my PNC business card and driver license. He could do better and be more decision making with your software.

I like to see PNC prosper. With that purpose in mind, if you could provide notary services free of cost or for a charge that would provide your bank credibility in the local community rather than refusing the customer. My message to you is mesmerize the visitor with whatever you can do with something behind the service.

For example, there were two student who visited exactly like me but before me in line and they could not get notary service because they are not customers (I think its the easy way to lose future customers). They offered to ask if the bank likes to charge them a fee and help them. The clerk politely replied "NO".

People are sensitive and I am one of them. I doubt I recommend PNC to anybody or would be reserved before I could.

If your core competency is not servicing (the small stuff and connecting to the local community), I think online banks like Ing Orange and Charles Schwab would be ideal choice and do far better work for every customer.

Wish you get well.

Hari M A

It is possible, I am missing something that PNC has already considered (except taking too long until I said it before the clerk decides that they can not notarize my document)

Is this review helpful? ▲ Yes 1 ▼ No 0

Other PNC Bank Reviews

jprice's Profile Image

Reviewed by jprice

Feb 27th 2014

1 out of 5 marks

LOOK MORONS THAT THINK PNC IS A GOOD BANK

Type

Fee

National average

Monthly Inactivity

N/A

$6

Non-Sufficient Fund (Overdraft)

$36

$30

Stop Payment item

$33

$27

Return Deposit

$36

$17

Domestic Wire Transfer (Outbound)

$25

$22

Domestic Wire Transfer (Inbound)

$15

$8

Non-Bank ATM

$0

3% of transaction- international

$1

PNC ARE THEIVES THEY BOUGHT NATIONAL CITY AND KEPT THERE WAYS EVERYTHING THEY DO IS TO STEAL YOUR MONEY THEY MUST BE OWNED BY OBAMA F

Is this review helpful? ▲ Yes 2 ▼ No 0

desertdawg1991's Profile Image

Reviewed by desertdawg1991

Apr 29th 2014

1 out of 5 marks

Never use PNC mortgage! I'm a disabled vet and was treated like my business was waste of their time.

I went in for a mortgage and received a pre-approval for a V.A. loan. My personal experience was as bad as it gets! (I can only speak for my own experience with them). They first say my file was "lost"(not possible),&they handed me off to 3 different loan reps over the period of 3months.

I had to start all over again. I spent $4000 cleaning up all my credit and then 3 days before our closing date the idiots call me and say "well we can't do V.A. loan. We can only do conventional and 25% down! 25% down on a $43,000! Unbelievable and they actually made my credit all most 30 points lower because those idiots ran my credit over 3 different times and never gave me credit adjustment for paying all debt off! So not only did I not get to acquire this house, but I spent almost $4000 dollars.

I won't get back and my credit score is worse than when I started the mortgage process! They are the most unhelpful, incompetent mortgage team around!..do not waste your time and money with this company! I am a disabled vet and they screwed me and strung me along until 3 days before close. If they will screw a veteran they will defanitly screw you. I cannot believe they had the balls to ask me for 11 thousand down on a 43 thousand loan. I am going to cancel my account entirely and I intend to pass out flyers at the v.a to get as many people to not ever use PNC bank for any reason! Worst experience of my life -- they actually made my situation worse! Veterans, do not use PNC Bank ever!

Is this review helpful? ▲ Yes 4 ▼ No 0

Post a review View all Reviews