I paid off my credit card balance. Rightfully didn't question not receiving a statement the following month; because the balance was paid in full. The next month, I get a past due statement for a balance of $2.17. Funny, the full-exact balance had been paid. Accrued finance charges, OK. (I can only imagine how many customers don't expect a $1 statement in the mail once the full balance was paid/or how many customers magically didn't receive the first ever missed statement of their account history). Also funny, this was the first time in nearly 10 years that I didn't receive a statement. I have perfect payment history and wanted the 1 payment past due cleared. An "Account Manager" refused, because there was no bank error. I certainly made no error. Citibank refused to let me talk to someone else, as he was the highest and they no longer allow calls to be escalated to anyone higher. Wow. No "big picture" for the business or your customers. No "care" at all. Amazing how you stay in business. Disgusting.
We have banked at citibank for over 30 years, currently a citigold client. Tried to get the branch ownership of our accounts moved from where we opened it to where we have lived for more than 20 years. Citibank doesn't do that - they "want clients to experience good service from every branch" no matter where. That may be their philosophy but we are looking for a "banking relationship" with a banker at the branch where we live. Should there be a problem, we want to be able to go into our local branch and get it resolved. How can it make sense to call the branch where the account was opened or go to that location; we haven't been there in the last 20 years. After numerous calls and follow up on my part to the 2 involved branches, we have decided to research and select a new bank.
David was very friendly and helpful and even walked me out the door and gave me a follow up call a few days later. I really appreciate that he was thoroughly informative about all of the advantages that citibank has to offer. I highly recommend this branch to anyone. I had just recently moved to the area and he was truly friendly and welcoming.
I've been a satisfied customer of Citibank for many years. This branch (State Street, Santa Barbara) is the most recent one where I've done business, and it is the least adequate. The tellers and some manager/tellers have at times been sloppy, irresponsible, poorly educated (for example, not knowing the difference between Australia and Austria), and very quick to stick together, not apologizing, blaming the customer when he complains about a mistake. "You should have looked more carefully" was the last response I heard from a manager/teller. I was supposed to have known she wasn't using information I'd already supplied, and to have caught all of her newly made mistakes after she casually dropped a copy of what she'd done in front of me before putting it into the system.
Very hard to use internet banking and when rang up for assistant the team member wasnt any helpful.
Melbourne bourke st office, no one ever pick up the phone. Terrible!