I had opened up 2 credit card accounts with CITI. I made attempted to make payments on both cards online using the automatic payment system through their onlnie website. BIG MISTAKE!!! My one credit card payment had gone through successfully. Unfortunately, my other didn't! The bank tried taking my money out of my savings account on one credit card and the payment was returned because the funds were in my checknig account where the other credit card payment was taken out. Well, they tried taking out the payment multiple times charging me $30 fees everytime, without notifying me by phone or email. Keep in mind I was trying to make a payment 2 weeks in advance!!!!! Not 1 phone call or email that it didnt go through. So i found out my credit cards wernt worknig when I tried using them at a loca lwork cafeteria and they denied both. I CALLED CITI THEY CLOSED BOTH ACCOUNTS PERMANETLY!!!!!!! ON A BANK ERROR NOT A CUSTOMER ERROR. NOW ALL 3 CREDIT REPORTS SHOW THESE ACCOUNTS CLSOED. AND I CAN'T OPEN ANY OTHER CREDIT CARDS BECAUSE OF THE INQUIRES!!!!!! I HAVE TO WAIT ANOTHER YEAR OR SO!!!!! I EVEN HAD MY BANK FAX A LETTER TO CITI TELLING CITI IS WHAT THE BANK ERROR, CITI STILL WOULDNT DO ANYTHING FOR THE CUSTOMER!!!!!!!!!!! I HATE CITI BANK I HAVE SPENT MULTIPLE HOURS WITH PHONE CALLS LETTERS AND RESEARCH TRYING TO RESOLVE ISSUE AND STILL NO RESOLUTION!!!! ALL BECAUSE THE ONLINE PAYMENT SYSTEM MESSED UP.
After 2 months of unresponsiveness, misdirection, and lack of follow-through about Citi sending my rollover CD to another company, I have come to the conclusion that Citi deserves a public ass-whacking.
I have been a member with Citi Bank for over 20 years and have never had a complaint . But now yes I do because of the closings of so many branches in Texas . It seem that the banks that have stayed open all in cities with populations greater that 200,000 . I had a branch were i live pop . 100,000 plus , closed . another 95 miles away pop 150,000 and 4 branches closed . They moved my account 125 miles away and all the smaller town branches closed, who is going to serve them .
all is ok but when I have a check more than $1,000 I cant deposit online
unless I go to the bank 125 miles away . they say you can deposit in atm no atms around that accept deposits or you can mail the deposit in, what if I need the money (three days by US Mail) then the hold another three day for the checks to clear . boy is the service, who need a bank like this . I am hearing all citi banks are to be closing in
texas . I guess they don't want texas money