Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

1,009
Branch Locations

Citibank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank News
Chase
Add
Bank Rates
Bank of America
Add
Compare Banks

Citibank Customer Review

Post a review
Audrey's Profile Image

1 out of 5 marks

Reviewed by Audrey

Mar 1st 2012

Hackers!!! Run!!! Don't Even Think Of Depositing Money There. Where Is Their Fraud Protection? I Was Hacked By $1500 Without Me Withdrawing Nor Making Charges Against It. And I Received A Letter From The Law Firm Asking Me To Pay These Charges .

Bad customer service. I came there and the manager who looks like russian didnot prove to be helpful but was stern and he gave me the impression (tustin branch) that he thought i was lying. What is worse, i got illega l charges that i dod not make nor withdrew any upon. Surprise! I got this letter from the law firm asking me to pay for these charges. It used to be a credible bank, but now its credibility has been reduced to utterly despicable!!!! I won't even pass that bank again ever!!!! The charges came from barranca, irvine branch. I was given the impression that how safe is our money now in this banking industry. Terrible, terrible situation!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citibank Reviews

DeanGregory's Profile Image

Reviewed by DeanGregory

Sep 17th 2014

1 out of 5 marks

Dismal Service

After 2 months of unresponsiveness, misdirection, and lack of follow-through about Citi sending my rollover CD to another company, I have come to the conclusion that Citi deserves a public ass-whacking.

Is this review helpful? ▲ Yes 1 ▼ No 0

heggy1's Profile Image

Reviewed by heggy1

Sep 15th 2014

1 out of 5 marks

Citi Bank Is Horrible Closing Branches In Texas

I have been a member with Citi Bank for over 20 years and have never had a complaint . But now yes I do because of the closings of so many branches in Texas . It seem that the banks that have stayed open all in cities with populations greater that 200,000 . I had a branch were i live pop . 100,000 plus , closed . another 95 miles away pop 150,000 and 4 branches closed . They moved my account 125 miles away and all the smaller town branches closed, who is going to serve them .

all is ok but when I have a check more than $1,000 I cant deposit online

unless I go to the bank 125 miles away . they say you can deposit in atm no atms around that accept deposits or you can mail the deposit in, what if I need the money (three days by US Mail) then the hold another three day for the checks to clear . boy is the service, who need a bank like this . I am hearing all citi banks are to be closing in

texas . I guess they don't want texas money

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews