Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

1,001
Branch Locations

Citibank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Reviews
Chase
Add
Bank News
Bank of America
Add
Compare Banks

Citibank Customer Review

Post a review
Audrey's Profile Image

1 out of 5 marks

Reviewed by Audrey

Mar 1st 2012

Hackers! Run! Don't Even Think Of Depositing Money There. Where Is Their Fraud Protection? I Was Hacked By $1500 Without Me Withdrawing Nor Making Charges Against It. And I Received A Letter From The Law Firm Asking Me To Pay These Charges.

Bad customer service. I came there and the manager who looks like russian didnot prove to be helpful but was stern and he gave me the impression (tustin branch) that he thought i was lying. What is worse, i got illega l charges that i dod not make nor withdrew any upon.

Surprise! I got this letter from the law firm asking me to pay for these charges. It used to be a credible bank, but now its credibility has been reduced to utterly despicable! I won't even pass that bank again ever! The charges came from barranca, irvine branch. I was given the impression that how safe is our money now in this banking industry. Terrible, terrible situation!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citibank Reviews

Mandy1's Profile Image

Reviewed by Mandy1

Nov 22nd 2014

5 out of 5 marks

Excellent Fraud Protection on my Credit Card

I have had a Citibank credit card for many years. If I make a transaction out of my "normal routine" my card will be declined and I will be immediately notified. Although it is inconvenient to have my card declined, I feel good that they are looking out for me. I have learned to use the travel notifications so I can go away and not have my transactions interrupted. Also, I can now authorize a transaction via text message. I hate to say it, but I'm actually happy when my card is declined. Thanks Citibank!

Is this review helpful? ▲ Yes 1 ▼ No 0

marco's Profile Image

Reviewed by marco

Nov 15th 2014

1 out of 5 marks

Citibank Sucks

Citi bank sucks

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews