Bad customer service. I came there and the manager who looks like russian didnot prove to be helpful but was stern and he gave me the impression (tustin branch) that he thought i was lying. What is worse, i got illega l charges that i dod not make nor withdrew any upon.
Surprise! I got this letter from the law firm asking me to pay for these charges. It used to be a credible bank, but now its credibility has been reduced to utterly despicable! I won't even pass that bank again ever! The charges came from barranca, irvine branch. I was given the impression that how safe is our money now in this banking industry. Terrible, terrible situation!
Everytime i went to the bank, the attention was correct and i did not spend more than 10 minutes. The attention by telephone and email is very good too.
I also received one of those phony "jetBlue" checks in the amount of just under two-grand. They claim to be an internet survey company and that I somehow contacted them expressing interest for "part time work". This of course is totally false. The post mark is from Madrid so this is not an American scam. Although the check is convincing you don't dare cash it because doing so signifies you agree to THEIR terms. Although I don't fully know how the scam works, it undoubtedly involves your bank account being unknowingly drained at some point.
It's quite sad that people would put so much effort into things like this instead of using their talents to work a real job, and I use the term *people* loosely here because these folks are lower than the amoeba on an evolutionary scale. It takes a real dirtbag to steal other people's money and then accuse the victim of being "greedy" just because they were naive enough to accept what they thought was a genuine paying job of surveying various online retailers. It's all about misdirection with these clowns though...
Anyway, I'm told Citibank wasn't too alarmed by this scam while jetBlue expressed a valid interest in pursuing it. Apparently Citibank has so much extra cash they don't feel the need to do anything about this issue. Funny how that seems to work... :>\