Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Citibank Customer Review

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Audrey's Profile Image

1 out of 5 marks

Reviewed by Audrey

Mar 1st 2012

Hackers! Run! Don't Even Think Of Depositing Money There. Where Is Their Fraud Protection? I Was Hacked By $1500 Without Me Withdrawing Nor Making Charges Against It. And I Received A Letter From The Law Firm Asking Me To Pay These Charges.

Bad customer service. I came there and the manager who looks like russian didnot prove to be helpful but was stern and he gave me the impression (tustin branch) that he thought i was lying. What is worse, i got illega l charges that i dod not make nor withdrew any upon.

Surprise! I got this letter from the law firm asking me to pay for these charges. It used to be a credible bank, but now its credibility has been reduced to utterly despicable! I won't even pass that bank again ever! The charges came from barranca, irvine branch. I was given the impression that how safe is our money now in this banking industry. Terrible, terrible situation!

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Other Citibank Reviews

Snobry's Profile Image

Reviewed by Snobry

Apr 23rd 2015

1 out of 5 marks

Tellers

Lines too long. Too many people sitting around instead of serving customers. NOT ENOUGH TELLERS !

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mitchellrakoff's Profile Image

Reviewed by mitchellrakoff

Apr 23rd 2015

1 out of 5 marks

Citibank, the WORST bank I ever dealt with!

Citibank sucks! I had a Shell and Exxon Mobil account for

almost a year. I had no problems with these accounts up

until recently. I used them responsibily and when I did

either paid the entire balance or at the very least more than

minimum. I recently applied for a Goodyear, Big O Tire and

Brandsource accounts all of which I was approved for at

mind you 28.99% APR. All of a sudden, I receive 2 frantic

calls from Citibank wanting to know if my identity was

stolen. I laughed and stated no, that I did, indeed apply for

all 3 cards. The next thing you know, I receive an email the

very next day from the credit review department stating

that all of my cards had been cancelled despite the fact

that all of them were responsibily being taken care of. They

"claimed" that the credit bureau sent them information

indicating that I had applied for "too many cards" (but if

that is the case, why did they just approve me for the 3

cards and to add insult to injury, even sent them to me?)

I do NOT recommend applying to Citibank, they pick and

choose anyone they like, cancel anyones account at

anytime and are a ripoff to begin with. Their customer

service reps are rude, smart mouthed and disrespectful. I

have also complained to the Better Business Bureau, but

they simply mirror the messages to me from Citibank.

CFPB also did not help me at all. They wouldn't even tell

the the reason the accounts were closed.

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