I opened the citigold checking with 40000 thankyou points promotion. It has been more than 8 months & I haven't my points even after satisfying all requirement.
Calling customer services always tell to wait for next statement. As per advertisement, the points should be added within 90 days after meeting their requirements for 2 billing cycles.
This bank sucks! Beware of their banking scams. Most of the time after 10PM, the website is down for 4-6 hours.
I received a check on this bank to be a mystery shopper. It was sent over night fedex from ny. It has at top of check offical check with this bank name and address. I called this bank and it is not real. Thank you cody for being honest with me. The sender wanted me to deposit it in my bank and get cash and go send money orders to someone in ny. It is a scam. Becareful. What a shame.
I called to ask for assistance in the resolution of two issues. First, the wait time was approx 17 min. Then, i spoke with a "diana" who was clearly asian. Not only was she difficult to understand, but she interrupted constantly, often in the middle of the question that i was about to ask. She did not resolve either issue, constantly stating things like "that is a different dept", then when i asked for the dept's nbr, stating "i cannot give you that information. " i asked to speak with a manager who apologized profusely, stating "we do have problems with courtesy with overseas reps. " the manager gave me the information needed and i will try again monday to resolve the issues. May god be with me!!!