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Citibank Customer Review

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Fudukhich's Profile Image

1 out of 5 marks

Reviewed by Fudukhich

Oct 26th 2012

Horrible

I opened the citigold checking with 40000 thankyou points promotion. It has been more than 8 months & I haven't my points even after satisfying all requirement.

Calling customer services always tell to wait for next statement. As per advertisement, the points should be added within 90 days after meeting their requirements for 2 billing cycles.

This bank sucks! Beware of their banking scams. Most of the time after 10PM, the website is down for 4-6 hours.

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Other Citibank Reviews

digitaldb's Profile Image

Reviewed by digitaldb

Oct 25th 2014

3 out of 5 marks

Not Bad But Didn't Get Much

I have been banking with citibank for about 3 years because citi @work through my job. However, got a notice in may stating that the account will no longer be free with direct deposit and you will need $15k to waive the fee or pay $20, then just recently they sent notice that they would raise the account fee from $20 - $25. Requested to close my account online, got a message back that they are sorry to see me go but that is it. I had to send 2 additional messages just to get my account closed.

Obviously they didn't care about my business because they weren't doing anything to retain. Overall the service was decent, didn't have many problems, online features are pretty good. But i am putting my money where i actually get something in return. Citi declined me for a credit card but bofa and capital one actually approved me for the cash rewards 1-2-3 and the quicksilver. So i rather put my money into banks that actually offer something versus consistently trying to get more out of me and not doing much.

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Reviewed by

Oct 14th 2014

1 out of 5 marks

Is It Discrimination And Against The Law?

This morning october 14, 2014, 9:00 am, i called citi bank at norco branch to get some more info for the home equity loan for my friend but the loan officer told me if my friend cannot speak english he can't help and even i told him i can help my friend to translate everything. Is it discrimination and against the law?

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