I opened the citigold checking with 40000 thankyou points promotion. It has been more than 8 months & I haven't my points even after satisfying all requirement.
Calling customer services always tell to wait for next statement. As per advertisement, the points should be added within 90 days after meeting their requirements for 2 billing cycles.
This bank sucks! Beware of their banking scams. Most of the time after 10PM, the website is down for 4-6 hours.
I called to ask for assistance in the resolution of two issues. First, the wait time was approx 17 min. Then, I spoke with a "Diana" who was clearly Asian. Not only was she difficult to understand, but she interrupted constantly, often in the middle of the question that I was about to ask. She did not resolve either issue, constantly stating things like "that is a different dept", then when I asked for the dept's nbr, stating "I cannot give you that information." I asked to speak with a Manager who apologized profusely, stating "we do have problems with courtesy with overseas reps." The Manager gave me the information needed and I will try again Monday to resolve the issues. May God be with me!!!
I have had a Citibank credit card for many years. If I make a transaction out of my "normal routine" my card will be declined and I will be immediately notified. Although it is inconvenient to have my card declined, I feel good that they are looking out for me. I have learned to use the travel notifications so I can go away and not have my transactions interrupted. Also, I can now authorize a transaction via text message. I hate to say it, but I'm actually happy when my card is declined. Thanks Citibank!