Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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1,001
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Citibank Customer Review

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Fudukhich's Profile Image

1 out of 5 marks

Reviewed by Fudukhich

Oct 26th 2012

Horrible

I opened the citigold checking with 40000 thankyou points promotion. It has been more than 8 months & I haven't my points even after satisfying all requirement.

Calling customer services always tell to wait for next statement. As per advertisement, the points should be added within 90 days after meeting their requirements for 2 billing cycles.

This bank sucks! Beware of their banking scams. Most of the time after 10PM, the website is down for 4-6 hours.

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Other Citibank Reviews

Select8's Profile Image

Reviewed by Select8

Feb 24th 2015

1 out of 5 marks

The Worst Bank In Australia

Citibank is the worst bank in australia. Basically they peddle credit cards with hardly any branches. Not in any way a consumer bank. Inexperienced junior staff a total joke. They deserve to be rated as a credit union not a bank. Do not use in australia. You have better options

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chio12345's Profile Image

Reviewed by chio12345

Feb 23rd 2015

1 out of 5 marks

Avoid Signing Up At All Cost

Terrible customer service

they will mess up your account if you don't respond to their 1 million security questions (a lot more than any other bank)

put a security block on your card and cause you embarrassing moments when trying to use it

sign you up for their other products (savings and every day accounts) without consulting with you and causing extra hassle to you so you have to call, go through their 1 million questions so you can cancel the unwanted products

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