Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,001
Branch Locations

Citibank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank News
Chase
Add
Bank News
Bank of America
Add
Compare Banks

Citibank Customer Review

Post a review
Fudukhich's Profile Image

1 out of 5 marks

Reviewed by Fudukhich

Oct 26th 2012

Horrible

I opened the citigold checking with 40000 thankyou points promotion. It has been more than 8 months & I haven't my points even after satisfying all requirement.

Calling customer services always tell to wait for next statement. As per advertisement, the points should be added within 90 days after meeting their requirements for 2 billing cycles.

This bank sucks! Beware of their banking scams. Most of the time after 10PM, the website is down for 4-6 hours.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citibank Reviews

MhayFreemantle's Profile Image

Reviewed by MhayFreemantle

May 18th 2015

5 out of 5 marks

release funds

how long i have to wait my release inheritance funds?

Is this review helpful? ▲ Yes 1 ▼ No 0

cokers's Profile Image

Reviewed by cokers

May 13th 2015

1 out of 5 marks

A long line of unhelpful customer service reps and branches

My debit card information was stolen and a multiple fraudulent charges occurred. The charges were initially credited and then one charge was debited again. Citi said the charge was proven valid. I went into multiple branches to get additional information and faxed a dispute, each time I was disregarded and told to fax again. I called and the representative told me to get a lawyer. The issue has been going on for 6 months. PayPal was the vendor used for the charge and they didn't respond until I filed a BBB complaint. CitiBank has no customer service reps with any kind of creative thought process. I've never met a group of people that have only job, to serve customers, be so clueless and unhelpful in my life.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews