I opened the citigold checking with 40000 thankyou points promotion. It has been more than 8 months & I haven't my points even after satisfying all requirement.
Calling customer services always tell to wait for next statement. As per advertisement, the points should be added within 90 days after meeting their requirements for 2 billing cycles.
This bank sucks! Beware of their banking scams. Most of the time after 10PM, the website is down for 4-6 hours.
I have a Citi Business account as well as a personal account. I am okay with the personal account, but the business account's online banking experience is horrible.
For example, I wanted to set up email alerts for low balances and incoming wires, etc. I had to submit each type of alert individually: select an alert, click 'submit', being sent to a new web page, select the account, select the kind of alert (email or text message), click "add alert", and then do it all over again for the next alert! There are 20 different alerts to set up. I have better things to do than deal with this horrible, clumsy web design and bad functionality. This is soooo user-unfriendly. And that is just one example.
The best part is, that once the email alerts were set up and I started receiving them, the alert email messages were completely blank!! It's unsettling to receive an alert message from your bank that doesn't contain anything. So I called their online support, and eventually spoke to a level 2 technician. He said that the email message will always be blank if you view it through Outlook or another mail program. In order to see the content, you would have to view it through a web browser (logging in to gmail, yahoo, etc.).
That means if I am on a mobile phone, I can't use the email application to view the alert, but I would have to open the web browser, then go to, let's say, gmail, log into gmail with my password (that I don't want to memorize because that's why I use the email application that comes with the phone or computer) and then I would be able to view the alert email there. I mean, come on! Talking about making it easy for the customer… This is so frustrating. And the rep said they will look into it but couldn't guarantee that anything will change. I asked for a reference number so I could follow up. Nope. They don't have reference numbers. While the rep was friendly, I could tell that my call would not result in any action at Citi Business.