For an on-going legal matter, my lawyer requested the monthly statements from January 2012 to present for an account which had been closed last autumn. Fearing the worst, since this was an unusual request and it was especially busy Saturday at the branch on Allen Blvd in Middleton, I approached the teller, Meaghan Stehr, and made my request. After verifying my identity, she was able to locate the file, albeit with some difficulty because the account profile had been amended once before I finally converted it to a Money Market account, also with Associated. Despite her heavy workload, Meaghan, took the time to email me, in PDF form, the needed files, twelve separate statements, which I forwarded to my attorney. I had been dreading this task, fearing it would involve a Gordian knot of red tape, but,in the end, it turned out to be easy, thanks to the efforts of Ms. Stehr.

-Karl Stark-

I will shout from the roof tops never ever to use associated bank. About 2 weeks ago I got a check from my father due to illness to help me with my rent. For whatever reason it got returned from his bank...Funny thing is we resubmitted it Went, through fine. And, there was no evidence that there was even a draw from his bank the first time we put it in. To make thie long and short of it associated hit me with 600 in bounce fees and won't refund me anything for their error. Stay away from them they are crooks.....

when they ran into financial problems their attitutde toward their customers totally changed...quite difficult to deal with I have found....what ethnic background are you? I have seen people from a specific group that have had big problems with them...

I had deposited a check my sister wrote me and well they put i hold on 260 bucks of it never told me. The next day i seen i had over darft my checking. When i called and told them i didnt know about the check hold, they said ok just depost 75 bucks on monday and you wont me charged the fee and them told about the hold. Well they had lied to me and charged the fee anyway. They well say anything to make you happy and to shit you up. And them when you call to ask about the fee and ask to get it removed they well say sir you know about the hold we sent you a letter and told on the phone many times they did none of this! They have changed the rules so many time i cant keep up they well do anything to get money form you and the have done it to me the last time am going to a credit union

Associated Bank has a way to double debit fees on single overdrafts. I had $60 in overdraft and in two days had $200 in fees...unbelievable. When I asked for a reconciled account ledger, they said they are not legally required to give me one. No customer service and client's beware of hidden fees never disclosed.