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Associated Bank Report Card

Overall rating score 40%
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Associated Bank Latest Customer Reviews

sudsguzzler's Profile Image

Reviewed by sudsguzzler

Apr 11th 2014

2 out of 5 marks

Terrible Customer Service..... A Bad Situation Could Have Been Avoided With Just One Small Tidbit Of Customer Service

I am in watertown and a customer of associated bank since somewhere between 1988 and 1990. I have a checking account and a money market account. I originally signed up for associated because my father has banked with them for many years. Truthfully, i don't ask a lot from my bank. I deposit money and i withdraw money. I have used associated for a notary from time to time without any trouble as well. This all changed for the worse yesterday april 10, 2014. I was leaving for a trip to chicago with my wife and planned on leaving very early, but we had one form related to my chicago trip which i believe needed a notarized signature. It was a bit unclear if needed, but i didn't want to make this trip only to find out that i needed this notarized form. I was going to leave at 5am, but now decided to leave at 8:45am which would put me at associated bank in watertown when they open. I arrived at 9:05am and proceeded to have a check cashed, then asked if i could please have something notarized. The notary employee came over and asked what i need. I told her that my wife, who was standing next to me, needed her signature notarized on the form and handed her the form which she laid down on the counter. She said "so this is for her and not you?? Correct??? " i said "yes". She then asked if my wife had an account with associated. I said that she didn't but i did. She told me she couldn't notarize unless she has an account. I told her once again that it's my wife. She said it didn't matter! Another woman came up behind this teller and had no idea what had all transpired but only heard that i want my wife's signature notarized. She immediately barged in with "she needs to be here". I, along with the other teller told her she's right here. Now, suddenly she also changed her tune and agreed that this cannot be done. Next came something i'm not proud of and rarely, if ever has happened to me. I forcefully grabbed back my papers and headed for the door shouting how terrible they are!

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Marcy's Profile Image

Reviewed by Marcy

Apr 6th 2014

5 out of 5 marks

Great! It Is Awesome That They Are Open On Weekends!

The weeks get busy as a solo-business owner. It is nice to get a few errands out of the way on weekends. The location in copps also lets me run through the salad bar - instant lunch! Great service, good folks working there.

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VeryUnsatisfied's Profile Image

Reviewed by VeryUnsatisfied

Mar 21st 2014

1 out of 5 marks

Very Dismal

Without going into a great deal of detail, I am beyond disgusted with the lack of customer service at Associated. I have a mortgage loan through them and contacted a rep from the bank a few years ago in hopes of reducing interest rate to be more appropriate with current rates. I have never seen such chaos in my life-I was directed from one person to the next, having to explain myself time and again, to no avail. Each individual would pass the buck-"not my department". Then, I receive a fed ex overnite 9.95 piece of paper asking me to check them out for a new mortgage-couldn't believe it???

I have a great deal of difficulty understanding how Associated can buy a block of playoff tickets to help avoid a blackout, but they don't have the ability to take care of their customers.

Cannot wait to pay off my mortgage----and have been successful in keeping a couple of my friends from going with Associated for their mortgage loans.

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pjdepner's Profile Image

Reviewed by pjdepner

Feb 21st 2014

1 out of 5 marks

I came to you seeking advice on my investments and was encouraged to change my checking to Assoc.

I have constant problems with my savings and checking. If you review how I was manipulated to pay over $400. because my consult failed to have me sign papers to transfer monthly payments. at Community Credit. Since then, I have had ongoing problems. You have so few places to use ATM, etc. I see your ratings are poor; I know why for me. I hate going thru this hassle again,, but I have to go back to Community First,.I would like to keep Kelly W. as my consultant, despite his poor history with me. For some reason, I trust him.

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Ms89's Profile Image

Reviewed by Ms89

Jan 16th 2014

2 out of 5 marks

Holding your checks to get overdrafts

Beyond aggravated that they are able to hold your check once you deposit it. Once deposited they should not be able to hold your check on top of giving you overdraft fees when the money is in your account. I was hit with 4 overdraft fees then was told she could only give 1 back to me. So basically it's an easy way for them to take $105.00 of my hard earned money then apologize for not giving it back to me when money was in my account. Nonsense. I will not recommend this bank to anyone.

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