We have been living overseas for the past 8 years and have continued banking with BB&T, dealing almost exclusively with the Cedar Lane Branch. With sons and daughters in college and in the military (in the USA) we have had a multitude of financial issues that we have needed help with, sometimes due to emergencies. Without fail, the people at the Cedar Lane Branch have helped to resolve our problem and have always been courteous and pleasant. In particular, Wayne Chen has been helping us for years and it is always a relief to have him answer the phone.
My mom's accounts were here and when she passed away, as the executor of her estate, I needed a lot of help with the detailed accounting required. The staff at this branch was always helpful and never seemed put out by my requests. They were accommodating and quick to respond, which was such a relief under the circumstances.
I set up an estate account through this branch to pay remaining bills and found that their online tools were great.
I didn't have any exposure to their rates or fees since I only had checking accounts with them.
under federal law is very sirious offense to open an account to any indivudual o corporation that presents false documentation, this is beyond my comprehension that your bank would be involved in something like that; I am requesting full refund of my wire transfer ASAP or you would leave me no choice but to proceede with a law suit just like my attorneys are advising me.
1100008457792 your bank confirmed that belongs to Factory Closeouts Inc; thaÃ¢ï¿½ï¿½s why I went ahead with the transaction therefore it is your full responsability and I expect You to Act properly in this matter.
Paid off an auto loan with BB&T and it took over 2 months to receive my lien release. Contacted the bank on multiple occasions and was given the same run around until finally had to go to bank and get a notarized letter stating that the loan was paid in full to give to new lien holder. Paperwork finally arrived post dated 64 days after pay-off.
I don't understand the negative comments about BB&T on this website. My experiences with this bank are all positive.
Susan Custred and Brenda Holdridge at the Branch in Mt. Airy Md 21771 have gone over and beyond for my family. In fact every teller and everyone at that branch have always been
My Mother unexpectedly became ill. We had to attach POA on her account and make sure her bills were being paid correctly. They helped us with all the details going over and beyond every step of the way. They asked about her and I really felt they considered her a friend. I felt they treated us like a family member. Thank You BB&T..