Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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BB&T Latest Customer Reviews

Greg1776's Profile Image

Reviewed by Greg1776

May 19th 2015

5 out of 5 marks

I really like my local branch

I've banked at BB&T for a decade and they've always done the right things for me. I don't where a 2 star rating came from - my branch has always been polite, courteous, helpful and friendly.

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TheMaster2's Profile Image

Reviewed by TheMaster2

May 13th 2015

5 out of 5 marks

Very Helpful Staff

The staff here is very helpful (even helped me count my change on one occasion). Normally I go to a branch near my office but whenever it is more convenient for me to go here I never hesitate as I always have a very positive experience.

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Mechelle's Profile Image

Reviewed by Mechelle

Apr 23rd 2015

5 out of 5 marks

Great Customer Service

Everytime I visit the West Louisville Branch everyone is courteous with a smile and eager to help.

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tpmoore1's Profile Image

Reviewed by tpmoore1

Apr 15th 2015

5 out of 5 marks

A wonderful place to bank!

I have had nothing but good experiences with this Branch. Every time that I interact with them they are extremely courteous and efficient. I have been doing business with this branch for 30 years and have never been disappointed by any of my dealings with them - and DEFINITELY plan to continue this relationship!

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Maylush1's Profile Image

Reviewed by Maylush1

Apr 4th 2015

5 out of 5 marks

Caroline and her girls are #1 here!!!!

I love this branch. These women are 100% professional while still making you feel human, loved and truly cared for!!! I transferred all my business and accounts here. Check it out and you will see what I mean!!!

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jules2015's Profile Image

Reviewed by jules2015

Mar 13th 2015

5 out of 5 marks

Thank you, Bobby of Inman BB and T!

I recently inquired about getting 3 years' worth of statements from an equity line. Bobby at the Inman, SC branch was so very kind and prompt in his reply. As a matter of fact, he completed my request in one day's time. Bobby, you are the best!

Julia Pressley

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martcar99's Profile Image

Reviewed by martcar99

Feb 18th 2015

5 out of 5 marks

Great Customer Service

We have been banking with BB&T for several years & we were banking at this branch when it was Bank of Louisville. Several of the employees at this branch have worked there for several years. It is nice when you can come into a branch & they know your name.

Thanks to all of you at Hikes Point Branch!

Marty & Carol

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jlgonder's Profile Image

Reviewed by jlgonder

Jan 12th 2015

5 out of 5 marks

Friendliest Banking Staff I've EVER worked with!

This branch reminds me of the show Cheers, it's a place where everyone knows your name! I'm not sure if I'm allowed to mention anyone by name, but it doesn't matter, because everyone in this branch has made me feel like a welcomed customer every single time I walk in! They've been extremely helpful with any of the few issues I've had. The support I've received while opening my new business has been beyond tremendous. It is evident that all the employees enjoy working there and working with each other. I can't say enough about this incredible branch of BB&T!!

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GinnyFlip's Profile Image

Reviewed by GinnyFlip

Dec 1st 2014

5 out of 5 marks

Very Satisfied

My husband and I have been dealing with this bank for many years and we are very happy having them as our bank. They have always been prompt and helpful when needed and very professional as well as friendly. I recently lost my husband and they were very helpful with my personal financial needs. I trust them completely.

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surfin45gmailcom's Profile Image

Reviewed by surfin45gmailcom

Oct 21st 2014

5 out of 5 marks

BOA to BBT Very Easy

My husband and I have been with BOA for several years. Our branch was purchased by another bank that started off on the wrong foot. So, we decided to move our banking relationship to BB&T. The sign-up online was very easy and straight forward. We opted to go into one of the many branches near our home to make our opening deposit. We were greeted as soon as we walked through the door. They were friendly and professional. The young lady who waited on us was well-trained and efficient. After looking at all the negative reviews, we came home (a 3 minute trip) and immediately checked our account online and the deposits were right and available. I went to order our checks online, but where it was a new account, we had to call the branch. The young lady, again, was pleasant, polite, and more than willing to help us. She took our check order and gave me the price of the checks.

Now, I see a lot of bad reviews because someone didn't pay their mortgage for 4 months and were sent to foreclosure and people and their overdrafts. If people would use a little common sense, they would know that if you don't pay your mortgage, you lose your house and if you make purchases on your debit card and write checks and don't have the funds to cover it, you will be charged a fee. Don't do something stupid and then complain when you get charged a fee or lose your home. All the fees I saw are perfectly reasonable and should serve as a deterrent from bouncing checks and making purchases without the funds to cover them.

My husband and I are your average middle class couple with three kids in college. So, we aren't rich by any means. So, the theory that BB&T caters to rich people doesn't hold water. The median income in our area is $32,000/year (we make more than that) and BB&T has most of the banking business for people in our area. We were treated like the most important customers they had waited on all day. So, I think this is going to be a pleasant banking experience.

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tvlyonhouck's Profile Image

Reviewed by tvlyonhouck

Aug 25th 2014

5 out of 5 marks

So far great bank!

They bent over backwards to refi my house. Gave me a great deal. No one else would touch me. The personnel in this little branch are always very helpful. Haven't had any problems at all.

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mandyjmoore's Profile Image

Reviewed by mandyjmoore

Mar 6th 2014

5 out of 5 marks

Great Service

My mom's accounts were here and when she passed away, as the executor of her estate, I needed a lot of help with the detailed accounting required. The staff at this branch was always helpful and never seemed put out by my requests. They were accommodating and quick to respond, which was such a relief under the circumstances.

I set up an estate account through this branch to pay remaining bills and found that their online tools were great.

I didn't have any exposure to their rates or fees since I only had checking accounts with them.

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Kathi's Profile Image

Reviewed by Kathi

Feb 18th 2014

5 out of 5 marks

First class customer service!

My personal experience with the Guilford College branch, and with BB&T in general, has been excellent. As a retired math teacher, I expect accurate financial accounting from my bank and, at this branch, I always receive it. The customer service is always pleasant, professional, and personal. I have no worries or concerns about my relationship with BB&T, and highly recommend the manager and staff at the College Road location!

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mwilli's Profile Image

Reviewed by mwilli

Oct 6th 2013

5 out of 5 marks

Wonderful Transition From BOA To BB&T!

I just want to begin by stating the following: I work in Sales within the Cruise industry and one thing I know very well is - No-one takes there time to write a review if they are satisfied. 85-90% of the people who write reviews have something negative to say.

With that said, I have to say the transition from BOA to BB&T has actually been quite WONDERFUL! The staff at my branch were friendly and very courteous.

I opened up a student checking account and setup the automatic decline option for overdraft. Furthermore, I opted to receive online E-Statements, so my account is 100% free. Same-thing goes for if I had the standard checking account, my direct deposit would eliminate the monthly fee.

I look forward to doing business with BB&T. Thank you for a wonderful start-off experience.

***Credit To Renzo(Customer Relationship Consultant)***

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Patrick_B's Profile Image

Reviewed by Patrick_B

May 16th 2013

5 out of 5 marks

BBT Estero Grand Oak Shoppes Branch a Very Friendly Bank

The staff of this bank is very diligent making me feel like a trusted and welcomed friend. Any difficulty I have experienced regarding fees has always been resolved to my satisfaction.Their specialized customer services, notary, etc. add to the value of my doing business with them.

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jcolerod's Profile Image

Reviewed by jcolerod

Dec 31st 2012

5 out of 5 marks

Refinanced Home Mortgage. Outstanding Services!

I had a 2 yr arm with Credit Union. Came up for renewal and it went to 4.75% with no option to buy down the rate. I contacted BB&T and refinanced in less than 2 weeks at 2.99% with a cost of $208 fees. Their mortgage representative Lizzie Clapsadl, could not have been any more professional and expedited the entire transaction with extreme ease.

I was so pleased with this transaction, I have told my family members and they are also considering changing their mortgages from the Credit Union.


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adyshuler's Profile Image

Reviewed by adyshuler

Jul 16th 2012

5 out of 5 marks

Wonderful And Caring People Work Here. They Take The Time To Understand My Needs And Offer Their Best Services.

It's rare to find compassion at a large company of any type today but bb&t by far exceeds my expectations. From the teller to the loan officer they always seem to know how to respond to my needs. I would definitely recommend bb&t to my friends and family as i do already.

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karenseery's Profile Image

Reviewed by karenseery

Jan 23rd 2012

5 out of 5 marks


After several problems with my bank of over a decade, i was introduced to mr. Britt through a local real estate company, and was encouraged to do business with bb&t to secure a loan to purchase property in beaufort,nc. That was almost ten years ago. Since then i have bought several lots and purchased a home in western nc. Mr. Britt has stood by me and helped me to make good and sound business decisions regarding my investments and personal finances. Bb&t along with mr. Britt have continued to help and guide me through a very rough economy and i have complete trust in his continued effort and the company he represents. I would encourage anyone to do business with this bank and pop your head in to mr. Britt’s office and just say hello…. It may be the beginning of a good a prosperous future for you.

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PitBullRad's Profile Image

Reviewed by PitBullRad

Jan 11th 2012

5 out of 5 marks

Very Well Rounded Bank To Work With.

I have tried other banks and bb&t has been the best to deal with. The employees are very friendly and very helpful. We have all of our accounts with them and never have had a problem. In previous years we have taken lines of credit and signature loans and it has always been a very easy process and they seem to care. You will find, as i have as i travel, that all of their branches are smaller and less employees but this does not mean that customer service suffers. They are great!

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Peachy's Profile Image

Reviewed by Peachy

Sep 10th 2011

5 out of 5 marks


Lost my debit card and received great customer service. Nice to be treated like a person instead of just a number!

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David S's Profile Image

Reviewed by David S

Nov 13th 2009

5 out of 5 marks

Wow! What a great bank!

I have so far been with BB&T for a year and eight months I love this bank they have been very helpful with my account and they have been there when I needed there help if you want a good bank to deal with in TN this is a bank you will want to deal with you can also go onto there website and see if there is a bank in your state and if there is get an account there is an opening deposit of 50.00 but you will never regret going there.

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fossettdiva's Profile Image

Reviewed by fossettdiva

Mar 4th 2014

5 out of 5 marks

Great Bank!!

I don't understand the negative comments about BB&T on this website. My experiences with this bank are all positive.

Susan Custred and Brenda Holdridge at the Branch in Mt. Airy Md 21771 have gone over and beyond for my family. In fact every teller and everyone at that branch have always been

extremely helpful.

My Mother unexpectedly became ill. We had to attach POA on her account and make sure her bills were being paid correctly. They helped us with all the details going over and beyond every step of the way. They asked about her and I really felt they considered her a friend. I felt they treated us like a family member. Thank You BB&T..


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JudyB's Profile Image

Reviewed by JudyB

Jan 23rd 2014

5 out of 5 marks

I use primarily 2 of the branches, Court Square & Pantops..have had nothing but good experiences at both.

I have been banking with BB & T for at least 15 years and have had all good experiences. Everything from Mortgage Loans, Safe Deposit Box, and Checking and Savings Accounts..have had the best banking care I have ever had at another bank. Everyone I have dealt with has been friendly and helpful.

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wilt's Profile Image

Reviewed by wilt

Jul 12th 2012

5 out of 5 marks

Great Customer Service.

Great customer service.

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ahc4th's Profile Image

Reviewed by ahc4th

Jan 8th 2012

5 out of 5 marks

Easy Banking Experience

Great big bank with small town customer service. No complaints here!

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Millsaps's Profile Image

Reviewed by Millsaps

Dec 2nd 2011

5 out of 5 marks

Top Notch Personal Service!

This bank has very strong personal service. I have utilized many of their services and they are super.

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Lightworkx4's Profile Image

Reviewed by Lightworkx4

Apr 25th 2014

5 out of 5 marks

Dishonest and Very Illegal!

In 2011, my accounts were breached and my personal Statements were given to a 3rd party without any legal permission. This was done by an Executive Vice President of Commercial lending out of the Newport News Virginia office. I call it "The good old boys club!" Wait for it, because now 2 publishers from New York City are buying the rights to the book.

The FBI will be given all the data so be on the watch for this story through Reuters. This will make wonder how far the corruption in our banking system goes.

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johnhughes's Profile Image

Reviewed by johnhughes

Dec 13th 2013

5 out of 5 marks

Wonderful. The entire organization is just fabulous.

Customer service is A+Excellent.

Best banking experience ever.

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Clown's Profile Image

Reviewed by Clown

Mar 21st 2012

5 out of 5 marks


Relationship Banker ll- Gladys Boseselager is so excellent to work with in all our banking needs.

She is very professional, polite and helpful.

Gladys Bosese was so helpful with our 4 girls accounts while they attented College, she would answer all their questions, if she wasn't available she would call them back as soon as possible. Gladys is very friendly and makes you feel comfortable asking all your banking questions.

I have my business account with BB&T, and Gladys has always been so helpful and has a great knowledge of good things to help my business.

We also have an open Home Eq. Acc. if we ever need it at a very low rate. We have had friends that were talked into a bad type of load by their Realtor and within a few minutes BB&T helped them create a new loan and saved them alot of money and worry. We love banking at BB&T

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Raleigh R's Profile Image

Reviewed by Raleigh R

Feb 19th 2011

5 out of 5 marks

Excellent. Literally, excellent with a period.

I hate to read all the negative reviews of BB&T on this site. Sorry you guys had those experiences, and maybe you should try somewhere else. I used to bank at the state credit union, which people rave about. But they never called in to check on me or treated me like more than a random person. I went into my BB&T today, and this was the first time in about 4 months. While at the table writing up my deposit slip, one of the tellers welcomed me by name. My psychiatrist doesn't even know me that well (j/k). They've even called me with offers to lower my interest payments. And they have every service I need -- right down to the iPad app so I can bank from the comfort of my bed. As a result, I'm fully banked here. Feel free to join me and try for yourself.

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