BB&T Bank Customer Reviews
1 out of 5 marks
3.5 years ago I purchased a business and received an collateralized acquisition loan which has been paid down almost half. We approached them to rework the loan for cap ex purposes as they were over collaterized to the point of 220% to loan value, their requirement was 75% to loan value. Over half of the collateral was cash and the rest in stock, cd's and equipment. They refused to release any of the collateral and it became contentious between their representatives and my Company. Note: Over the 3.5 years I have owned the Company, we have never missed a payment, they have had continual turnover with representatives in their Business/Commercial Loan Department, they had never visited my Company in 3 years. In addition, we had our business checking with them until we figured out they take their debit first and then credit your account the next day with your deposits which is predatory, I went to another bank this week moved the balance of this loan to them and BB&T still refused to release the collateral until the payoff has posted. This bank could care less about small business, could care less about building relationships with their customers, could care less whether you go to another bank or if they lose customers, I could go on as to why you should not consider BB&T for business/commercial or even individual services, this is why BIG banks get a bad name. I feel sorry for their non-commercial customers as you are probably unaware of their predatory deposit policy which could result in huge fees as your deposit doesn't post the day you put it in, if you write checks and they come through the bank the same night your checks bounce, you get the nsf fees not to mention the order in which they pay the nsf checks. Back to business services, if you do go to them, don't expect them to work with you down the road, they are not there for you or to work with you in any manner whatsoever, they are unreasonable and inflexible. Proceed at your own risk.
5 out of 5 marks
The staff of this bank is very diligent making me feel like a trusted and welcomed friend. Any difficulty I have experienced regarding fees has always been resolved to my satisfaction. Their specialized customer services, notary, etc. add to the value of my doing business with them.
1 out of 5 marks
I had to short sale my house in 2009 and BB&T had my loan. We came to the point that my both lenders agreed to on short sale (this process took around 1 year). at the end BB&T got more than 95% of their initial loan. know, after more than 4 years when I got my credit report, they reported that as foreclosures.
Shame on you BB& THIEF
1 out of 5 marks
I had $250 in the bank. Took $200 out of the atm and walgreens took out $20. Geico decided to take out there money to. They charged me $70 overdraft for the $200 and walgreens which if i was in the neg I shouldnt been able to withdraw the $200. Then they charged me $70 overdraft fee for the Geico. This bank is hungry for fees. So beware of them. I understand the Overdraft fee for the Geico but not the others. The first two was taken out on Friday, which should of been taken out of the money that was in there. The Geico on Monday which should of been overdraft. Also beware of them taking there time to take the money out, which makes you think there is money still in the account and is easier to overdraft. I switched to a credit union and the money is out when I spend it. My paycheck is in a day before it was when it went into BBT.
2 out of 5 marks
Would not process a wire for me while 3 other banks would, discrimenating against hispanic male. High fees