I have had so many problems with Citizens there isn't enough space to write it down! When I got divorced they gave my IRA to my ex. They double paid my mortgage once, bouncing everything else in my account. When I complained they canceled both payments so I had to pay a late fee. My credit card was with them as well. I bought something, I don't remember what but it was a 20 or 30 dollar purchase at a craft show. They thought it was a "suspicious purchase" so they froze my account. Never called or anything, just froze it. imagine my embarrassment when I hosted a Christmas dinner for 15 and my credit card was declined! I had to leave, go find an ATM machine and withdraw the cash to pay the bill. To add insult to injury it wasn't a Citizens ATM and they charged me a fee!. The last straw was when I went to the bank drive through, I wanted to deposit a check for 270. and get 100. back. The girl told me somehow the scanning machine added the 270 and the 170 together and added 444. to my account. (do the math, those 2 numbers do not add up to 444.) So she did a 444. withdraw saying it would put it back to the right amount. Needless to say I went from a 900+ balance to a 300.+ balance. An HOUR AND A HALF later I was still arguing with the bank manager who seems as mathematically challenged as his staff is. PLEASE do yourself a favor, don't trust your finances with these people...don't even trust them to make change! PNC here I come! I will take more fees for a properly managed account! Their slogan should be We are striving for incompetence! Someday we will get there! Not good banking is good citizenship. There is no good banking there, its completely false advertising. I only chose 1 for overall satisfaction because negative numbers were not offered.
Citizens Bank removed all my business statements from my online banking account. I had a business and a personal account connected together. I went to download the statements for the year for tax purposes, and they were gone. I called them, and was told that I had to pay a $25.00 research fee, and then $10 per statement to get them again in the MAIL. They have them on a computer back up, where they could have found them, then PDF them to me, but they would lose their outrageous fees, if they did THAT. The first customer service rep told me they would be $6.00 each, then another told me she had made a mistake, and that they were really $10.00 each. After 20 years with this bank, I have finally had it. I can't wait for the statements to arrive so I can close ALL my accounts.
Hello Ribi, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, Ribi -- we look forward to hearing from you!
Everyone is extremely polite and professional at the Perinton / Fairport branch.
Citizens Bank as a company is average but the great customer service that the employees give at this branch is the only reason why I stay.
Iâ??ve been a Circle Gold customer of Citizens Bank for approx. 5yrs, and this is the latest and most egregious customer service screw up yet. My debit/credit current card is set to expire at the end of February 2014, however it expired during the first week of February 2014. I did not receive a new card before the expiration. When I called to have a new card sent via expedited freight, the card was sent to an address that I lived at 2yrs ago. I updated my address with Citizens when I moved 2yrs, and have been receiving Citizens account statements at my new address. I was told I would not be charged the $25 fee to have a new card sent as I am a Gold customer. However, my account was charged the fee.
When I called to understand where my missing card was, the client service rep ordered a new card for me and ASSURED me that it was being sent via FedEx expedited freight. When I called to confirm the shipping address another client service rep told me the card was sent standard USPS mail, which would take 3-5 business days to receive. When I requested that it be sent by FedEx nextday freight, the client service person cancelled the previous request (which I made only an hour prior) and had to restart the process all over again. The most frustrating part is that the various client service reps were NOT taking notes of each conversation I have had regarding this issue. So, each time I have called about this issue I have to explain the entire situation all over again. All said, Iâ??ve been without a debit/credit card for over a week and I am traveling at the end of this week. Also, my monthly utility/cell phone/etc are automatically paid from the expired card and will be declined because of this issue. I am very disappointed and frustrated by the way I have been treated. The client service representatives I have dealt with were not helpful, and were not interested/engaged in fixing my problem. I will be closing my accounts and ending my relationship with Citizens.
Hello Jared, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, Jared -- we look forward to hearing from you!
I had an auto loan with Citizens Bank who says "Good banking is good citizenship". I took the auto loan in August 2013. I wanted to refinance the loan as I was paying them 3.98%. I asked them to fax my pay off loan on Friday. gentleman said he will do it. My new bank did not get fax. I called them again on Monday. Gentleman said to me I have to order automatic. I asked me to transfer to auto message. I got cut off. Tuesday comes my refinance scheduled day. I called a the bank and spoke to a gentleman. Now he says there will be cost of $25 to fax. He was very good I think he was telling me what manager told him to do. Now here comes the manager called Chuck ID 2831. He is the worst manager I ever met. I asked him why all your guys has different answer. He tells me I do not what other said to you . Yes there is a fee of $25 to fax. I said can I trust you to fax. He says it will be by the end of the day. I told him manager should be the problem solver not the creator. I am paying $25 (just imposed by bank) and it can not be done in hour and you taking entire day to fax. This is ridiculous. This bank is very unprofessional. The manager and staff are not competent to do the business. I will never use this bank for anything. I am not sure other banking but loan department is worst. I would rate the minimum for this bank.
Hello narayanbaral, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!