They do anything possible to rip you off. The last straw, charging me 11 bucks a month for a checking account that I don't even write checks on, GOODBY 5/3. I have been a member since 1972, well after they bought out my bank.
Now it's WPCU credit union all the way. I just wish they had as many ATMs as 5/3, but that is the only thing I miss.
Try going to their online banking site - what a joke! Each webpage takes 4-5-6-10 seconds to load (no, other sites load quickly on my Mac), and their check search facility works only WITHIN EACH MONTHLY STATEMENT - not global. Think about it - why would you search for a check when it is showing on the screen in the current statement summary?
I have a mortgage with Fifth Third. I arranged to have a payment taken out of my checking acct. Received calls after the payment was taken by some punk named Brandon. A real tuff guy making minimum wage. Did not want to hear a payment had been made. The money had been taken from my acct. I explained to him that he would not talk to me the way he was if was standing across from me. He agreed. The worst bank I have ever done business. I think I will be late next month hoping he will call back.
I had a card that they informed me needed to be replaced because through Target stores it had been compromised. The notice never arrived until after they blocked the debit card from all use and they blocked it on the weekend when there is no customer service. After waiting for a well for a card that never showed another was sent on a slow boat. Still access to my funds because although they reopened the card they blocked it again the following weekend again while there is no customer service. They knew I was traveling and needed the card until the first if the month but chose to block it again and deny me access to my money while on the road and basically left me for dead. Because I was justifiably irate they chose to send me a letter like I am kiting or a terrorist and must close my account. The customer service here is so bad they have to show you the door because they cannot help you. My travel was ruined and they could care less.
Sure, there are bumps in the road, but I've stuck with 5/3 for over 15 years (since they swallowed up State Savings Bank, which was THE BEST bank on EARTH!!!). It's not like I came to 5/3 by choice. But still, it's been good enuf for a 5-Star rating. All in all, my 5/3 experience has been good -- they beat the hell outa HUNTINGTON, for sure!!!
I don't get the low customer service rating. The problems I have had have been easily resolved. There associates are pretty good, really. A for convenience of locations, hey, we're lousy with 'em around here!