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C+
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Fifth Third Bank Report Card

Overall rating score 42%
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Fifth Third Bank Latest Customer Reviews

WBRW32's Profile Image

Reviewed by WBRW32

Apr 15th 2014

2 out of 5 marks

Making contact with a loan offficer

This bank has had the financing on my car since new,,I made the last installment last month and now I get a nasty letter from them that my account is seriously deliquent..I am 81 years old and now deaf so I cannot call them on the phone,I want an email address so I can get this crap straightened out Can some one help me???

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ADaggerMiller's Profile Image

Reviewed by ADaggerMiller

Apr 13th 2014

2 out of 5 marks

A rollercoaster ride

I don't want to have to think about my bank. Fifth Third calls itself the "curious" bank. I still have no clue what that ridiculous slogan means, because curiosity presumes interest in your customers's specific needs, and I don't see that. When I first opened my accounts at what is now Fifth Third, the bank had a different name. Then it was bought out. And bought out again. So here it is 2014, and it is Fifth Third, where many of the personnel seem poorly trained and disorganized, and the "experts" make numerous mistakes (as in calculating interest when I've gone in person to talk to a bank manager). I just spent several hours on the phone in the last week having them correct more of THEIR errors. It took three phone calls to finally straighten it all out. Their policies have changed and I was misinformed about which checking accounts were free. They agreed that I had been, and it was corrected, BUT it took a great deal of time and energy. I was also charged for an annual fee that has always been waived in the past, and was told there was no way to change it permanently, that I will need to call every year to have them do this. Banking at Fifth Third is a full-time job--for YOU. The left hand doesn't seem to know what the right hand is doing. I want to change banks so badly, but it's such a hassle, and my mortgage is there. That's another thing. Two years ago, when rates dropped, the mortgage guy did not tell me even when I point-blank asked him. I have refinanced since then, but I couldn't help feeling his omission was deliberate, just so the bank could get the extra money. Anyway, if you're looking for a bank, this isn't it!!!! I'm tired of being told I'm a valued customer. I want to see the evidence. I'm tired of thinking about my bank.

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andre6's Profile Image

Reviewed by andre6

Apr 12th 2014

2 out of 5 marks

Mortgage application process

I applied for a mortgage with 5/3rd. The worst experience of my life. I had been a customer of Old Kent before it became 5/3rd. They were an excellent local bank to work with. However, after the take over, my attitude changed immediately. The entire loan process was long, expensive and poorly handled from start to finish. They lost paperwork that was sent to them several times. I talked to managers, supervisors and all were incompetent. I finally gave up after 9 months and closed all my account with this awful bank. I would not recommend them to anyone.

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xmasjohn's Profile Image

Reviewed by xmasjohn

Apr 11th 2014

1 out of 5 marks

unsettling

My husband has a car loan with Fifth Third Bank and when we got the car we only got one book for payments to be made monthly. We had 36 coupons and we paid on the 4th of each month never missing a payment. On Monday 4/7/14 the car was repossessed because the payments for Jan.Feb.March 2014 were never paid. My complaint/question is if the repo company was able to find out

our address to come and take our car why didn't someone from the bank contact us to tell us the payments were late. We since found out the loan is for 75 months and not 36 months and that was due to the dealership underhanded procedures.

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astevenson419gmail's Profile Image

Reviewed by astevenson419gmail

Mar 29th 2014

1 out of 5 marks

worst bank ever thieves

This is the worst bank ever do not keep your money with them. They say they offer free checking account they lie and charge you and will take your last dollar. My paychecks that have always cleared withing 24 hours are now taking four days. I work in property management here in Toledo with one of the biggest companies around and we will no longer be allowing transactions with this waste of a bank. Also just because of the issues we will intentionally be marketing for the competition, and I will be telling EVERY single person I encounter with a bank account the problems that come with this sorry excuse for a company. It is absolutely amazing how policies can be changed with no notification, and then you are unable to pay bills because they hold your money almost a week. BEWARE PEOPLE PLEASE READ ALL REVEIWS BEFORE YOU GIVE ANYONE A CENT OF YOUR HARD EARNED MONEY, ESPECIALLY THE VULTURES OF FIFTH THEIVES!!!!!

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