The Most Helpful Fifth Third Bank Reviews
The most helpful favorable review
Very friendly and helpful
The people at this location are very helpful and friendly. They were kind enough to do a notary signature for several documents I needed. It is not my bank and I informed them as much. The branch manager welcomed me into her office and gave me the help I needed, on 2 separate occasions.
Everyone in the branch greeted me upon entering and were very warm.
When I change banks here locally I will be glad to do business with this location.
The most helpful critical review
They aren't Honoring Deposits
I made a deposit yesterday which posted yesterday and they did not honor the full deposit first before the debits were made, and charged me an overdraft fee today. I called to tell them that they have always honored the deposits first before the debits, especially when I have deposited before 12 pm and they tried to tell me that they didn't, only $100 of the deposit. Obviously I have never had this problem before- I've always had all of my debits covered the same day when I have deposited before 8 pm - way before the banks were closed. They are obviously stealing people's money for no reason and I am switching banks for this reason. They will not be around much longer with this treatment of their customers trying to 'gaslight' them into thinking they are wrong.
Latest Fifth Third Bank Reviews
MReviewed By mea Jul 13, 2016
Fifth Third Bank 1620 n telegraph rd. dearborn mi
Went into the location for a card cancellation. Days later find out the card was not cancell had to go out of my way to re-cancel and was rushed off the phone by women representative. Also I requested them to not tell an associate I dont prefer to work with them any more they stated they will not and he will not know a new person will help you. To find out that they were gossiping to the guy about that I did not like working with him. So I have been lied to, wasted time, and rushed off the phone, does not seem this location has much care or disregard for the customers.
Very dissatisfied.Thank you for your feedback Is this review helpful?
MReviewed By Mb7818 Jul 5, 2016
Business Checking Account
Fifth Third Bank has horrible customer service. I had a business account with them they gladly opened it with no problem. However; throughout the experience got ruder and ruder. Finally, when I had enough, I went to close my Business Checking to find out that they charge a $50.00 charge to close it, per account. The HORROR.... Amazing how they don't disclose that up front. Not worth having a bank account these days. Really??? What's the benefit???Thank you for your feedback Is this review helpful?
TReviewed By TommyB Jun 28, 2016
DO NOT GET A LOAN WITH THIS BANK! YOU WILL BE HOMELESS
My dad and mom applied for a loan with Martha. Documents provided closing was expected to be within 30 days. Guess what closing took over 45 days. Closing costs around $8,000. Lease expired and now no place to live. All this because Martha provided all the documents to the processor at her convenience. Ohh by the way Martha Ramirez is a mortgage banker that will not return your phone calls as well as her secretary. Processing deparment will also not provide you any information. No status update at all. Finally, if you have a lawyer, no worries that bank will not talk to your lawyer as well so good luck applying with fifth third. They simply disregard you as a customer.
BE HEARD SHARE YOUR EXPERIENCE WITH THIS BANK:
https://twitter.com/FifthThirdFailThank you for your feedback Is this review helpful?
TReviewed By TimShepherd Jun 27, 2016
The level of service I received from Abby definitely exceeded my expectations. She was more than happy to set up my new account. Employees like Abby will keep loyal customers banking with Fifth Third for life.Thank you for your feedback Is this review helpful?
RReviewed By rmiller85 Jun 18, 2016
I opened a basic checking about with the understanding that of the money wasn't in the account then the bank would not let anything post. I had the account for not even 6 months and I've lost well over $700 due to fraudulent transactions, denied stop payment requests, and overdraft fees. I spoke with someone just about every two days within the past two weeks with no resolution. It was suggested that I close the current and open a new account....same issue. I regret the day I walked into 5/3.Thank you for your feedback Is this review helpful?
PReviewed By Piyushswami May 31, 2016
Great place to do all the banking
This is the best bank I have taken my business to overthrow past forty plus years. Great staff who are always ready to help. They go out of the way to provide serviceThank you for your feedback Is this review helpful?
RReviewed By Roberta123 May 28, 2016
Can't get cash as computer is down
This morning we went to the Bank to get $1000.00 in cash, before the Memorial Day Week-end.
They said the computers were down so were unable to give any cash, said they would call when they were up. We said we would call and check. Called, could not get through, put in a loop. We went back to the bank about an hour later to request that they call someone to get the cash released. Everyone was very rude including a customer who got into the fray. We walked out of there with the needed cash. Can't believe a bank can't function without a computer. They can take your money but not give it. We are a Private Banking customer and have been for at least 15 years. I think we need to find a new bank. Their customer service stinks.Thank you for your feedback Is this review helpful?
PReviewed By Pack1987 May 21, 2016
This entire bank branch is one of least helpful collections of people I have ever had to work with in a "professional" organization. They say one thing and then 5 minutes later will say something totally different. Their "banker" barely speaks English and has a difficult time performing simple tasks. Their "head teller" wasn't any better and I have seen no other signs of leadership whatsoever. I have had a fifth third (previously Old Kent) account for over 28 years and have only remained loyal due to a grandparent who previously was on the board but as years have passed I have been repeatedly disappointed by this organization and their lack of knowledge, ease, and satisfaction as a business. Will definitely be taking mine and my family's business elsewhere.Thank you for your feedback Is this review helpful?
SReviewed By smiky0403 May 10, 2016
Bank is incompetent/ Irresponsible agent
I started in last year to open my account which just had a balance of about ~$170. I treated it as a convenient place to withdraw/deposit small amount money since it's near home.
When I open my account, I've confirmed with the agent at least 3 times: if it's free of monthly fee and her answer is no monthly fee.
But actually there is a $11 monthly fee!!! The agent has no idea about their bank and their bank account product!!! . When open my account, I've explain clearly to her why I want to open this account and my purpose of use; if there's a monthly, she should have definitely warn me the monthly fee and stop me to open that account.
That is common sense for her! She was totally responsible for it!
There's not even a courtesy alarm during the past entire year. When I shut down my account the time my money was drained out below zero, there's no refund and no apology . When I leave, the same agent was even try to sell me some their new product.
Finally I would suggest to stay far away from Fifth Third Bank, especially this branch.Thank you for your feedback Is this review helpful?
LReviewed By LOLeary May 9, 2016
HORRIBLE BANK -- BEWARE
My paycheck goes through on Thursday at approx. 1am. I looked on my account today, Monday, and I'm negative over $300. I called the bank to see what had happened, and I was informed my check doesn't clear until Friday morning, so any purchase I make on Thursday would be considered as a "bounce" and I would be charged a $37 fee for every charge on the account. They also informed me that they would only pay two of these fees a year, at the bank's discretion, and that they had stopped my overdraft protection due to the amount I make every week. So please, do not use 5/3 Bank unless you want to be screwed over hundreds upon hundreds of dollars like myself and have to argue with someone for hours to try to get your money back.Thank you for your feedback Is this review helpful?