I applied for a Mortgage loan modification and faxed in the required paperwork. A week later they said they only received half the paper work.. so i faxed the rest of the paper work. I called 3 days later and they said they haven't received the paperwork (mind you ,this is sent to the same fax number ).

So faxed the exact same paperwork again to the exact same fax number. i called a week later to see if they received everything. They told me to call back in 3 days since the system was being updated. 3 days later i called and they told me my request for a loan modification was denied 2 DAYS AGO, do to the fact that i didn't turn in the required paperwork.

I was told i could appeal it ,but i would have to fax all the paperwork to the original fax number that dos'nt seem to receive documents.

What a Scam!!!

Allll hsbc branches are slow. It seems they are all stupid. Lines are at least a 30 minute wait. I have mortgage, cd, savings, checkings with them. Website sucks. Very inconvenient to pay bills, the way their format is. They dont allow you to make partial mortgage bills. I tried to pay some early and the other half later, but they dont allow you. Then i paid my mortgage, and the money sat there and then they say oh i didnt pay and chrage me fee. All the representatives on the phones give diff answers. No one seems to know what the hell they are doing. I have so so much to complain and say about them. So glad to rid my accounts with them. Too bad i have to keep my mortgage with them.... Never in my life have i seen a worst company. I thought conedison was bad... But they are just as bad.

My wallet was stolen overseas. Several hours on the phone with their third world call center netted me 0 dollars. I was on my own. Customer service is dishonest, misleading, and totally incompetent. Went to my neighborhood bank to replace them, and they said they could have wired me money with one phone call.

I'm outta here.

and that's the reason why I left the company a month ago! I couldn't agree more!

I pretty much feel the same way...! the best place to work as they'd say is nothing but merely stupid and beyond abysmal!

I wouldn't recommend this bank at all!

I am a premier customer with HSBC, their highest level of customer banking level but the bank fails to provide satisfactory customer service to their Premier clients so one can be assured that regular clients get NO service.

I recently started a loan application with them and the whole experience frustrating, confusing and poor. First the bank failed to lock in my rate at a lower rate. Then failed to provide me with loan comittment letter for another 4 weeks. Although they delayed the process by a month, they charged me to extend the rate. Their mortgage specialists don't return calls and the primier relationship manager just transfers you from one call to another and never follows up with any solutions. Save the frustrations and go to some other bank like TD bank who will value you as a customer.