I got an unexpected problem. It happened in Indonesia, my home country. My Wallet was stolen. One of the lost things inside my wallet is my HSBC Credit Card.
When I realized my wallet was stolen, I was starting to call my sister to pick me from train station and called HSBC customer center to freeze my credit card account.
Apparently, the thief has used my HSBC Credit card to purchase some goods such as television, shoes, etc. amounted around USD 1000
I have repeatedly called HSBC to explain that those transaction are illegal do not have my authorization. I enclosed a statement letter from Police Department on my objection letters to HSBC but it seems HSBC does not take account about it. On its reply, HSBC said that the credit card holder must responsible even for illegal transaction that the credit card holder does not authorize.
I am, as a victim of theft and identity forgery, seeking for justice, feeling of secure in using credit card which I feel I cannot get it now. HSBC seems just thinking of profit and does not care to credit card holder. Moreover, the Marketing staff of HSBC even offered me cash facilities and some merchant discounts. Not only that, HSBC also texting me with some merchant discounts even though I have dispute on unauthorized use of my HSBC credit card.
The similar situation does not happen in United States where the Government has rules to protect its citizen from being overly charged as a victim of identity theft. Limits on Financial Losses from Identity Theft according to FTC rules is USD 50, as I quote: â??Your liability for unauthorized use of your credit card is limited to $50. If you report the loss to the credit card company before your credit card is used, you are not responsible for any unauthorized use.â??
I am hoping someone suggest me what I should do.
I have been with this bank for 15 years! Longest relationship ever of any kind surely for me. Their customer service and nickle and diming has gotten so bad for an average Joe like myself that after 15 years I have decided to take my business elsewhere. Not to mention their online banking is the WORST! why does it take days to update an account? The nail in the coffin came for me when I deposited another bank issued check into my account and it took HSBC 10+ days to clear. It was not a personal check mind you, it was a check from another reputable bank. So needless to say my account got over drafted and the fees that came with it. Apparently that's the "norm" when i called to see if i could get all my over draft fees down and of course the answer was a no. This bank is definitely not for an average American with an average paycheck. Use to be a great bank with nice perks like no overdraft fee if you qualified for their select credit line so long you paid it off before the cycle ended. Well. Good bye HSBC.
I opened my account with HSBC USA back in January 2006 and in 2010, I was offered HSBC premier. End of 2012, i was assigned a relationship manager to help with me transitioning to other country for work. We had discussed about having my HSBC account opened in the new country. The transition was promised to be smooth as what HSBC is advertising for "HSBC premier is a comprehensive banking service that you can access from wherever you live or work around the world and HSBC premier enables you to open HSBC deposit accounts worldwide from the U.S. And move money online between them securely and without fees; this is a lie! On Apr. 2013, I called up my HSBC relationship manager telling him that i'm in the middle of setting up my HSBC premier account with the local branch and on Nov. 2013, I phoned HSBC USA premier regular hotline and was told that there was no account under my name?
I asked her to check it again and she said that my account was overdrawn and closed. When I told the customer service lady that it wasn't me, she just answered back " sorry, there is nothing I can do. Your account was already closed back on Jun. 2013.
So, I phoned the relationship manager through his direct office. He informed me that HSBC have a legal right to terminate their relationship with the customer and they had mailed me the check to my address back in us, which they shouldn't have done it since I had kept him updated about the timeline I'm moving to outside us. I asked him why I wasn't informed by email like usual and he replied that his new position didn't allow him to email me the notification. I'd asked to speak with his manager but he told me that he is the manager now. He will send me the form that i need to fill up to retrieve my check. So, I told him that i will report this case to the police if HSBC is giving me a hard time to get my money back. Later, he told me that he'll have the check sent to my local address next.
Caught in the net of apparently lots of others. Our small nonprofit that has had accounts in US and UK branches of HSBC for 5 years had our account closed, with no explanation. They sent a postal mail notice to a mail drop address where we only go occasionally, since we do everything online. No help, no explanation other than "concentrating on international banking users." Despite having an account in UK and US, no recourse. With all their scandals recently, and not cutting off US customers, how can they claim the brand "world's local bank?" Despicable.
I opened this account while living in Canada because HSBC was the first bank I found that accepted something other than a us driver's license as the primary form of ID. So kudos for a bit of worldliness. They also had relatively (for the us) high interest rates on a savings account, and i give them high marks for online account security, which is much better than any other bank I've dealt with. Fast forward five years, the interest has dropped to 0. 01%, and i am living in the us but still getting the occasional Canadian check that i have to deal with. I called to ask about exchange rate and foreign check fees, and was told by customer service that it would be deposited at mid-market rates with no fee. Therefore i opted to send the check to HSBC rather than back to my remaining Canadian bank account. Unfortunately, they had given me incorrect information and I was both gouged on the exchange rate and charged a fee for depositing a foreign check. I submitted a complaint in the customer service form online, and never heard back. They are also brutally slow about transferring money to another bank - it can take a week. Just closed that account today.