MyBankTracker rated Old National Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have been with them for several years now since leaving Fifth Third Bank. I always appreciate the fabulous and personal customer service.
I feel better about banking with an Indiana based bank and that in a time when most banks are being "acquired" by the FDIC or bought out, Old National is growing and becoming stronger. Their stocks are going up and they have a large grasp on mid-west financial market, which to me means, STABILITY. I had friends that went through the National City/PNC take over and from what they described sounded like 3rd world torture! They had to change their bank account numbers and all of their online banking, needless to say it put their lives at an extreme halt for over 30 days!!!
Yes, they don't give you 100% of your paper check's availability the same day as your deposit but what National bank does???
Lackluster customer appreciation in some branches away from your local branch. Poor customer service on the phone, was hung up on when trying to order a new debit card and never got it.
I have been skeptical since old national took over united bank and trust but have changed my perspective when i was contacted by old national personnel in the loan and collections departments regarding payment changes regarding escrow amounts. They were sincere about helping to fix the problem, reverse fees and treated me with respect. They called me before i knew there was a problem. Great customer service! My biggest complaint about old national is the dinosaur of a web site and fees on my checking account.
The on-line banking is the worst i've ever seen. No loan transactions available on line. No loan history. No loan statements. When i called old national, i was told it is what it is and there are no plans to upgrade. You can see transactions on your checking account but 15 is the max. On-line banking weights pretty high on my list of what is important to me with my bank so i am only giving 2 stars. Get rid of the checking account fees and upgrade your website and you will have a 5 star review!
Worst bank that I have ever had... They put things on "hold" that you can't see and then start bouncing checks! They don't offer any type of overdraft protection, so even though I have a couple of thousand dollars in the savings they still bounce the check and charge me $35 each! I will deposit my husbands payroll check and then go to the store... it will bounce. You don't have access to a payroll check for a full 24 hours! So they automatically assume that all checks are bad, including payroll checks written on business accounts. Which in turn does make my checks bad! It makes no sense whatsoever! Unfortunately I'm in a small town and we don't have too much of a choice, but I'm looking for an alternative.
Their policies on clearing checks is ridiculous and archaic. When they bounce an item they still take the money out of your account and don't give it back until the next day so that they can bounce more items. When they do clear items, they clear them largest amount to smallest "because they think the larger items are the most important items", even if the large items bounce and all the smaller items could clear.
In my opinion, the very least that they could do better is, if you're not going to pay an item, don't take the money. If you're going to take the money, pay the item. It's that simple.
They did not process a transfer which caused me to overdraw. A lot. I am talking about hundreds of dollars in fees because they did not process a transfer that i requested. I had both a savings and a checking account. When they told me they would not refund some of the overdraft fees even though it was their mistake, i told them i was going elsewhere. I told them which bank i was going to because of the customer service i had there even though i was not a customer, they laughed and scoffed at the idea because they had a lot of bounced checks from that particular bank. Absolute worst customer experience ever.
The transfer of my account from Bank of America to Old National has been horrible. Other account transfers in the past have been relatively seamless, but this one is requiring me to take action. The fees for low account balances are almost predatory and the customer service is lousy. It almost seems that the bank is forcing customers to leave. I know I am leaving as soon as I set up a new checking and savings account.
Constant problems with overdraft fees being charged to my account in large sums and refusing to refund because "its how the computer lists the transactions. Customer service is horrible. Paycheck not available for 24-48 hrs after deposit. This bank is a joke! No wonder they r millionaires, they steal! Dont ever ust old national bank
Their customer service in thier call center SUCKS. They can not do anything for you. You need to go to a branch to get anyting done. They screwed up my auto loan with them.
I feel as though my funds are being held up as well, while they post my debit's to my account, in order to collect on NSF fees. If I am due an NSF, then fine. I was told that "with my account" that they do not offer overdraft protection, but have in fact given me that in the past. When I asked them why that was, they said that it's up to their discrection on whether they paid something or return it. So to say, they get to pick and choose when they give you overdraft proctection or not. I will be looking for another bank as well.
I've been with ONB for 15 years. I've watched them grow over the years, increase their fees, and decrease their customer service. I've stuck by them. Over the last year I've become more frustrated. They held my work bonus for two weeks because "it was more than my usual deposit", even though I routinely deposit over $5k in this particular account every month, and they were too lazy to call and verify the check. They deposited a cash deposit into the wrong account and then acted like I was the liar when I called them, then I had to drive all the way across town back to the bank and show them my receipt. Their tellers routinely make customers wait while they finish their conversations and texts before they help customers. Their mobile app can no longer deposit checks. The monthly fee is now $8.95 because I was somehow "upgraded" to a different type of account.
I noticed an overdraft charge this week. I called the Evansville customer service number. I was promptly told that they don't deal with overdraft fees and I needed to call the branch where the account was opened. I don't live anywhere near the branch where this account was opened. I haven't used that branch for probably seven or eight years. I asked if I could transfer my account to a branch that is actually near my home. The customer service lady said that if making a phone call was that big of a deal, she'd take my number and have my "home" branch call me.
So I had to call the original branch, where I was told that somewhere between posting transactions for Thursday night and a direct deposit going in Friday, an automatic bill pay came through and was pending on the account and the available balance fell into a negative. Despite the fact that my posted balance is not and will not be negative, I got slapped with a $38 fee because my available balance was less than zero for two hours. There is NO bank that charges overdraft fees based of a transaction that hasn't even posted. Goodbye, ONB.
We were United Bank and Trust customers for over 17 years. Have all our accounts with them 2 business accounts, Ck account and a savings account. Old National takes over back in September of 2014. During this time a loan we had with UBT came up for renewal. A loan that was 10,000 and we only used 9,346 of it. But it was not a revolving line of credit in Old National terms. I always made my payments online on time went to make the October payment and it says late fee of 654.00 (which was what is left of the 10000) So I go to the bank and they explain to me we the loan came up during the transition period and we just need to fill out new paperwork and get it switched over? So in October we filled out all the paperwork to re-up the loan. Mind you I am in this bank 3 to 4 times a week making deposits for other accounts. I am asking can I make a payment on this, how is the loan paperwork going have you heard anything etc. Old National says, No haven't heard anything I will keep you posted. This goes on for a couple of months they year tax returns. Take those up to them blah blah blah. February we get a call from some woman in the Special Assessment Department tells my husband "we will not be redoing your loan and I suggest that you find another bank to do this loan along with the other mortgage" MIND YOU we have never been late on any payment and we have excellent credit. She also tells him that she doesn't know how we live because we are poor. Seriously you tell people they are poor. After several months of trying to settle this we finally get a letter with various dates. First page is dated on April 1st while the second page is dated April 24th. She is the VP of Special Assessments and this is how her letter is presented to us. On the email that she sent me with this paperwork attached she said "don't worry about the dates they are stale" and it says that first payment due 4/24/15 final pymt due 5/30/15. So now it's a battle to keep this off our credit report.
Our bank was taken over by Old National. Since then, there has been nothing but detrioration in service. Their online banking is just terrible, transactions are hidden, some pending on one account and not on others, very limited access to information, and slowww posting. Just about 10 cuts below what we used to have with our old bank. They charge fees for everything. You get caught for overdrafts if a check clears an hour or two before your deposit clears -- on the same afternoon. Trying to get informatioin from them on the phone is like pulling teeth. Unfortunately we have numerous accounts with them because we did with our former bank, which gave us great service for years. Nonetheless, I have started actively looking for alternatives, which, fortunately for us, are numerous in our town.
It doesn't do honest people any good to try and make ends meet when your own bank rips you off. I looked at my account yesterday online and it was not negative. I had an automatic deposit going in today and one item left unaccounted for that had not been posted to my account. I checked my balance first thing this morning and the auto deposit had gone in and the last item that needed to clear had come through and i had a positive balance, so i debited gas for my car and went on to work. I got online a few hours later to find my account in the negative by almost $250.
It seems that overnight the one item that had not been put through came through, they put it through first and then bounced eight small debit items, we are talking $13 and under for each of the eight. Then after they "overdrafted" the eight items they put my auto deposit in and conveniently took it all and left the account negative, so that when my paycheck, which it is too late to stop from going in, goes in tomorrow, i will have absolutely no money to put gas in my car for work, pay my bills or feed my kids.
Awesome onb, single moms that are struggling everywhere should put their money in your bank so that you can take them for every single dime that they have. That is exactly what is wrong with this country, thieves everywhere have found loopholes in the laws to disguise themselves as legitimate businesses and hardworking people that struggle to provide for their families every day get ripped off and its perfectly legal.
I really appreciate how they have their online banking set up to show you that you have money in there but their behind the scenes process sends the transactions through completely different so that you have no clue that you are getting ready to be ripped off. I wish that i did not have money issues and could just give money away, but that is not the case.
I am a disabled person who only has two revolving deposits each month, one from SSDI, and one from my multimillionaire parents to help cover my medications. I was told by both a branch manager and a supervisor at the call center that it would be arranged to have no hold on my recurring deposit each month. Yet this past month, they had it in their possession for five days over Labor Day weekend. My online banking showed that it had cleared (no longer in pending), so I paid some small bills and got my medications. I had enough in my account to pay those bills before the deposit.
My car insurance went through the same day, and instead of rejecting that one (because they still had hidden hold on my deposit check), they put it through and charged me NSF fees on all of the small ones that would have been covered even without the deposited check! So now, because of that, another direct payment bounced, numerous automatic payments that I have set up bounced, and they have taken over $450 from me in NSF and daily overdraft fees in the last two weeks!
There is nothing I can do about it until my disability check arrives in October, so they will go on and on placing more fees on my account! I opened a new account with Huntington, which has none of these practices (I quizzed them when opening my account), and I arranged my direct deposit to go to them. I need to know how to complain to whatever regulatory commission oversees this bank! Blatant malpractice!
They took over our good bank and then started adding fees on everything. ATM fees, fees for simple checking, even fees for a simple savings account! They haven't followed through on their commitments to send checks. The online banking doesn't allow me to see prior transfers in an account. They will make it hard for you to close your account, so do yourself a favor and never open one!!
What a joke this bank is. We had a perfectly wonderful bank here in town, and fat-cat Old National swooped in and took over, and instead of people robbing IT, IT is robbing people with its ridiculous fees if you go under a certain amount in your checking account. People, PLEASE protect your money and go to a reputable bank, not this joke of one.
This bank took over our local bank and made a complete mess of our finances while repeatedly sending false information. They did not send our replacement checks, messed up our ATM card PINs, did not transfer our online payee details as they said they would, and even did not allow access to our cash by ATM because the only ATM that would not charge a fee was "out of service" for days!! Seriously, they are absolutely TERRIBLE. On top of this they want to charge monthly fees for my son's student savings account! We are switching to a local bank as soon as possible.
I needed a private account to keep my money without having anyone knowing about it, and my dad told me to go with Old National Bank. I went in and sat there for 20 minutes while the workers there walked around and told eachother stories about their weekend, I decided to stand up and leave and the lady called me in saying she would take care of me, so i gave it another go and went in. Got all my papers done and she asked me if i wanted a debit card. i said yes and i had to fill in another agreement sheet (note this).
A month later I haven't received my card yet and my boyfriend told me to call them to make sure no one had activated it and stole it. I called and was put on hold for 45 minutes until the lady comes on and told me that my card was never ordered and that she would take care of it today. So 5 weeks went by and i still don't have my debit card yet. The bank required a balance of $750 to not be charged monthly. So there goes my $750 i couldnt touch for over 2 months now. My boyfriend told me if they take this long and still haven't fixed this small debit card problem, how long would it take them if something big happened to my bank account. So i waited another week to see if they will resolve this problem for me and i called them multiple times to check on my card. I got tired of it and went in to close my account before i picked my daughter up from school. I waited 2 hours and every time i ask if someone is going to resolve my problem its always "just a few more minutes. Someone will be with you shortly". Now I don't mind waiting but i was the only customer in there for the whole 2 hours and it was time to pick up my daughter. I still haven't been able to close my account yet. So much for the "best bank in Indiana". This bank is seriously a joke. i haven't had this bad of customer service throughout my life.
Ever since we have had to change from bank of america, we have had nothing but problems. And it looks like everyone else on this website has had the same issues. Right now, we have a ledger balance of $1700 in our account, yet i can't touch any of that money. There was a corporate check that is not going to bounce, so there is absolutley no reason that there would need to be a 7 day hold on it. This is the third time that we have had issues with this same type of problem. They did waive only 5 of our nsf charges, but they should've wiped them all. As soon as our charges clear, we are changing back to bank of america. We never had issues when i was with them. When we were advised that they were changing, we were assured that we wouldn't have to do anything. My direct deposit took almost a month to get deposited because they denied my company (and i work for the federal government) to change the routing number for my direct deposit. We were in the negative over $1000, and that was the 1st time my house payment bounced, and it was their fault. I could go on and on, but i only have 850 characters left to type. I hate this bank
Bank of America sold only one of my accounts to Old National, without warning, without my consent, One day I received a new debit card and pin number in the mail saying here is your new debit card. Now ONB is calling me saying my account is overdrawn (an account I only used to save extra money to begin with and haven't used since ONB bought it) its overdrawn because they charged my account fees due to not having the minimum balance required of $750! There was only $10 in the account when they purchased it. I laughed at her and told her obviously they made a bad business decision purchasing an account with only $10 when they require $750 to be kept in it. They want the $3.50 I owe them due to ridiculous fees in order to close the account. they will never see their $3.50 and I will never use this bank. also considering closing my other BofA account since they did this without my knowledge or consent.
As far as the rate your experience, it should be 0-5 because this is definitely a zero!
I'm a college student trying to make my way through college on the GI bill, meaning money is always tight. They nickel and dime you for every penny they can with hidden fees they don't tell you about until it shows up. I've had loads of problems with fees showing up out of nowhere, overdrafts when my account clearly had money in it, and just overall rudeness of employees.
This was the final straw though: Me and my roommates had a joint account through them to pay all of our bills out of. The joint account got over drafted so they completely wiped out my personal bank account to cover the over draft. I went and spoke with the manager and told him the situation. I said "I understand that's how the system works, but I'm asking you to understand that I don't have a dollar to my name and I need to eat." He responded with "It sucks, but that's just the way the system works" and proceeded to tell me there was no person in the entire chain of command of the bank that could reverse the transaction and put money in my account. No person that can or no person that wants to bother with a college student that only had two-hundred dollars in his bank account? If I hadn't had a roommate to borrow money from, I would've literally had to go without food because of this bank. They don't give a damn about anything but their money.
Accidentally went over. 15 cents on checking and was charged 38. 00. If i did something like this i would be in prison.
This bank has been horrible for years, but is even worse (didn't think it was possible) after the merger with Monroe Bank. Awful disorganization, horrible communication, even worse customer service. Run, don't walk, away from this bank. Needless to say, we are closing our accounts.
The transition from Integra to ONB was not good, professional, or customer friendly. We will never use this bank again for our personal business. On-line transactions that did not go through, then causing overdrafts which ONB was not willing to reimburse, etc. This bank is all about money grabbing from it's customers, and does not care about its employees. The fees and banking charges are over the top, and customer service is non-existant. There are much better banks out there, for sure!
Old National is a typical Mid-West Short sided bank, this place advertises interest in helping local businesses, in fact, they are only looking for cash. Their promises of relationships and looking at individuals and not trends is simply untrue. Fortunately I was told prior to switching to them, when your "ratios" dont fit, they will close you down.
Everyone should be clear, this is a bank with very little interest in helping someone grow and improving this local economy. No is you have 1,000,000 cash and want to draw 1% this is the place.
dont waste your time with these folks
Old nasty (as i like to call them) sucks! I can't believe they are still in business. They have no customer service, their policies and fees are ridiculous. They took over a local bank that had great customer service and replaced it with none. I am so happy to have gotten away from them.