I absolutely love coming here. 75% of my visit is because of a welcoming smile from the women at the front desk. Bank tellers are always willing to assist. My account had been frozen for a couple weeks due to fraud and I had to have my account shut down. I still kept my prepaid Regions Now Card. I stopped in one day to load funds on the card and questioned about my account. Unexpectedly, an agent dealt with contacting the non emergency line to get some information. She then informed me that she was able to reinstate my account. This was a blessing. I never felt so good about a bank. I would recommend this branch to any one.
Overdrew my account by 50$, got a 72$ late fee, I understand, it's my fault and thats standard. Sadly since I'm a server and have a 14 month old baby boy, I called my mom to bail me out. She wirelessly sent 150$ to get my account out of negative. It was the first time we did this, so our banks needed to verify the security of the transfer, so they first deposited 15 cents, and then 50 cents, I had to correctly confirm what was deposited in order for the transfer to happen. After being approved, i still had negative account. Regions charged me two more additional overdraft charges because of when my moms bank took back the 15 and 50 cents deposited to insure security by both banks! So I was charged another 72$ Making it a total of -192$ In my account.. 148$ of that being fees. my mom had only sent 150$. I tried calling many times, talked to two supervisors, even went personally into two Regions branches. Every single Regions said it wasn't a bank error on their part, so they won't refund it. I just can't believe how terrible this bank.
I went to the drive thu and when I got my receipt I noticed that the teller wrote "Remember you are wonderful" in orange highlighter. Really made my day!!!!!!!!
So I keep up with account regularly. I checked online banking made sure everything had processed. My account had a positive balance the next charge is 216.00 in overdraft fees. No one can tell me exactly how this occurred. And of course there is no compensation. I worked 84 hours in one week only to have it swindled away be REGIONS BANK!!! Thank you regions, I will gladly take my business elsewhere.
I went there to withdraw from my business account because I was sent there from another branch. The branch manager refused to give me service and when I asked him why I cannot withdraw from my account, he had no reason. He told me to go back to the branch who sent me there. No reason, No Apology. I am gonna close my business account soon. The branch who do not know how to treat customer is located at
3001 Airport Blvd Mobile, AL, 36604.