I've been trying for several weeks now to withdraw from one of my accounts. I sent in the correct documents and even checked with them to make sure I was sending it to the right email. They said that I was so I sent it, then 2 weeks later and still no reply. I Sent another email double checking that I sent it to the correct email, and again they said yes. A few more days passed and nothing. So I sent the form again and ask them to please expedite it because I need my money. I got a reply back saying that they didn't use that email to process documents for withdrawing... Terrible customer service to say the least.

I work in Afghanistan and have had several experiences with USAA complicating my vacations. When they are not disabling my debit/credit cards that have been made availabled for other countries they are busy complicating my credit report. Recently they put a fraud alert on my Equifax credit report when they were not able to get ahold of me via cell phone. Its the weekend in the states and I am on a 12 hour difference here. So getting in contact with somebody in states is difficult when you have to wake up at 1am to make a satelite phone call from a recreation facility.

I want to warn everybody to STAY AWAY FROM THE USAA mortgage department. They are incompetent and misleading. I lost the house of my dreams and over $2000.00 in appraisal fees, inspection costs and lost earnest money. They did not disclose the basic loan requirements stating the list would reach into the thousands (Boyd). Everytime I thought I was done with the required items, the "underwriters" would ask for more. In the end I lost.

I opened an account online with fortunately small deposit, several days later my account was frozen for security purposes. I was told that they required a copy of my social security card for ID verification. As my social security card was misplaced I asked if a copy of my passport would suffice, I was told it would. I sent in a copy of my passport but my account was not unlocked. The reason I was given was that I had not sent in a copy of my social security card. I asked them to close my account and return my opening deposit, I was told my deposit would not be returned until I supplied a copy of my social security card.

Note that the Social Security web site states that the physical social security card is not necessary as long as you know your number.

First, I have been with USAA for 38 years. I have never missed a payment on my insurance (personal home, 2 rental homes, and apartment complex, an ocean boat, my Malibu ski boat, two trailers), I financed my C6 Corvette (paid off), C5, TransAm with no late or missed payments for 20 years. My home equity is paid off, no late payments. My health insurance, never late. But because I had to short sell one home due to George W. crashing the economy, they won't work with me at all on my credit card line, and increase my apartment complex insurance by 50% a few months ago. DO NOT USE USAA!!! My Chase account looked at the situation and fixed all credit limits. DON'T USE USAA!