Winner

Chase Bank

B+ MyBankTracker Rating Valid as of July 4th, 2016

More than 5,300 branches. Financially Strong. Focused on innovation.

Best Feature: Chase Sapphire Preferred, Ultimate Rewards, and big bank customer satisfaction

Chase Bank tops our list of national banks for three quarters in a row now. As always, its depth of products is keeping Chase ahead of the pack. There’s the broad reach of ATMs (thanks in part to Chase’s partnership with Duane Reade), a large suite of products designed to meet anyone’s needs in various phases of their lives, and the Ultimate Rewards program for loyal Chase customers.

And that's not all, with the addition of Chase Freedom Unlimited, Chase is continuing to up its game. Chase has been leading the way on digital products for years and isn’t slowing down anytime soon. When it comes to convenience and finding the right product for you, Chase delivers all around.

  • ATMs

  • ATM withdrawals are free in-network, which you can access via 15,500 ATMs and 5,300 branches. Depending on your account type, you can get reimbursed for using other ATMs (for the Chase fee, not the other bank’s fee).

  • Customer Service

  • Chase offers customer service over the phone, in person, and via email. In terms of reviews, Chase tops customer service in the big bank sector.

  • Fees

  • Chase charges maintenance fees on many of their accounts, though many can be waived if you set up direct deposit or maintain a certain daily or average balance.

  • Send Money

  • If you need to send or receive money, you can do so with Chase QuickPay, even if neither of you has a Chase account. Just sign up for free for QuickPay and send or receive money online.


Honorable Mentions

Wells Fargo

More than 6,000 branches. Large assortment of products.

Best Feature: Extensive reach
C+Valid as of July 4th, 2016

Wells Fargo deserves mention for its extensive reach. With more than 6,000 branches and 13,000 ATMs, you can access a Wells Fargo account nearly anywhere. Want to send or receive money? All you need is someone’s email address or phone number to send money with WF SurePay.

Adding to the convenience, Wells Fargo offers a variety of products that can help you meet any of your banking needs. With auto loans, mortgages, credit cards, investment services, and insurance, you’d be hard-pressed not to find what you need with Wells Fargo.

BB&T

Strong financial health.

Best Feature: Healthiest of the big banks
B+Valid as of July 4th, 2016

Like Wells Fargo and Chase, BB&T offers a large variety of services from deposit accounts to mortgages to insurance to investment and retirement accounts. You can also conveniently send money via Popmoney - all you need is the other party’s mobile phone number or email address.