B MyBankTracker Rating

Chase

About Chase

With its vast branch and ATM network, Chase is easily one of the biggest banks in the country. It offers a wide spectrum of financial products and services, including checking accounts, credit cards, mortgages, investments, and more. Chase has locations can be found mostly in California, Texas, and New York, but locations are spread across the nation. Chase is known for some of the most popular credit cards, including premium travel credit cards and rewarding cash back credit cards. The bank is also recognized for its user-friendly mobile banking apps, which allow customers to view all their Chase accounts in one place, deposit checks remotely, and pay people easily.

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Chase Bank Customer Reviews

  •  
    Picture of Jason R.
    Reviewed By Jason R. Aug 7, 2008

    Free Checking!

    Although the interest rate is really low, you can't beat free checking. Also, I can manage my Chase Freedom credit card from the same website, so that's a plus.

    Since I've had the account for quite a while now, I can honestly say it's a great bank. They've caught fraud on my account twice and reversed all charges.

    Updated to add branches.

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  •  
    VD
    Reviewed By Very d. Oct 12, 2012

    Very Disappointed

    I have had my account with chase for more than two years now. At one time i had, a brokerage, a saving, a checking and two credit card accounts with them. Everything was good till just now when i got a letter in the mail that my account will be closed in two weeks. Called the customer services, who basically told me that bank has performed analysis of my account and found that i wasn't worth the risk based on my account history and therefore have decided to terminate my account.

    I am really disappointed in this decision because i feel that i have been declared guilty without any trial. I really don't know if they can do that and i am not interested to pursue this matter any further because if chase doesn't want me as a customer then i don't want it as my bank either and i will switch to another bank. I do feel depressed and worried as to what might have caused them to flag my account (which they will not tell me). I did had a couple of wire transfer from my home country one 10 k and another 20k but both of them were about a year ago. Also took some cash (about 5k) from my account about a month ago and then redeposited in the same amount to pay a credit card bill of another bank.

    Other than these all i have been doing with this account is putting money into it and paying my chase credit cards bills. In the end, i am upset and i wanna tell everyone who might be looking into chase as their bank that this bank is not depandable and can kick it's customer out without any explanation. To be fair to chase, i would say that i liked their services (especially online account) till it lasted, but i don't think it was worth it. In the end i am very disappointed in chase!

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  •  
    B
    Reviewed By Breaking+up+with+Chase Apr 29, 2014

    Closing My Account After 19 Years

    Lately I have been having the worse experience with Chase. The bank operates strictly on the how many fees they can collect from you. I am fed up with Chase. There are plenty of Banks that will not treat you this way. Does Chase know we now have choices? I will never recommend and will discourage anyone from opening an account with Chase.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A