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Chase Customer Review

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Mike W's Profile Image

1 out of 5 marks

Reviewed by Mike W

Jun 12th 2012

Dont Know How This Is A Bank.

Where do i begin? Long story short, my identity was stolen and the person who stole it died. So chase, thinking i was dead, put a hold on my account so i couldnt get to my hard earned money. All that was necessary for me to do was to go to the social security department, fill out some papers, and bring them to chase bank so they send out a fax (which is almost instantaneous). I was supposed to have my account up and running the next day.

The next day i went back to chase to see if it was fixed and they dont remember me being there. I had to go back to the social security department 3 more times to re-do all of this again and again and finally after the 3rd week they finally re-opened my account. My paychecks were still being deposited but i couldnt withdraw or make a bill payment in the entire 3 weeks it took for chase bank to send an instantaneous fax.

The irony of it all is that while extremely furious and going through all of this, 2 of the bankers i "helped" me said that i should rob a bank while i still dont have an identity. I should have just robbed all the money they held from me and them burned the bank to the ground. All of this trouble when all i simply had to do was to never pick chase bank!! They suck!!

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Other Chase Reviews

therealmvp5's Profile Image

Reviewed by therealmvp5

Dec 17th 2014

4 out of 5 marks

if this is all you can get..

Last option in terms of banks. So many options with online banks that it is pointless to use a big bank unless you need a teller.

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bigmoney's Profile Image

Reviewed by bigmoney

Dec 15th 2014

1 out of 5 marks

poor service

The bankers come in late, then sit at their desk for 15 min before helping customers that are waiting. There are never enough bankers on hand. The wait to see a banker is rarely under an hour and is usually an hour plus. Very poor service. The sign in sheet is a joke, they don't even look at it and will let people cut in front of you.

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