Where do i begin? Long story short, my identity was stolen and the person who stole it died. So chase, thinking i was dead, put a hold on my account so i couldnt get to my hard earned money. All that was necessary for me to do was to go to the social security department, fill out some papers, and bring them to chase bank so they send out a fax (which is almost instantaneous). I was supposed to have my account up and running the next day.
The next day i went back to chase to see if it was fixed and they dont remember me being there. I had to go back to the social security department 3 more times to re-do all of this again and again and finally after the 3rd week they finally re-opened my account. My paychecks were still being deposited but i couldnt withdraw or make a bill payment in the entire 3 weeks it took for chase bank to send an instantaneous fax.
The irony of it all is that while extremely furious and going through all of this, 2 of the bankers i "helped" me said that i should rob a bank while i still dont have an identity. I should have just robbed all the money they held from me and them burned the bank to the ground. All of this trouble when all i simply had to do was to never pick chase bank!! They suck!!
My daughter had her debit card stolen, over $200 was charged to her card fraudulently. When she called Chase to report it, they refunded the money that was charged, but refused to refund the overdraft charges she got on items that were set to be paid out on her card before it was stolen. She was told that they could not reverse the overdraft charges because they were not part of the theft. She had enough money in her account to pay said bills before her card was stolen, so the charges should have been reversed as bank error.
I have a car finance through your company and i came in today to make a payment. I was third in line,once it was my turn i made my payment and then asked for three rolls of quarters. The clerk asked me to step aside so they could help the people behind me. I patiently waited for them to help the three people behind me but then the clerks proceeded to help the drive through and i was left waiting for fifteen minutes. Since it was such a hassle i decided to forget the quarters. I wanted to inform you that i am not happy with the service i received today.