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MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Chase Customer Review

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Mike W's Profile Image

1 out of 5 marks

Reviewed by Mike W

Jun 12th 2012

Dont Know How This Is A Bank.

Where do i begin? Long story short, my identity was stolen and the person who stole it died. So chase, thinking i was dead, put a hold on my account so i couldnt get to my hard earned money. All that was necessary for me to do was to go to the social security department, fill out some papers, and bring them to chase bank so they send out a fax (which is almost instantaneous). I was supposed to have my account up and running the next day.

The next day i went back to chase to see if it was fixed and they dont remember me being there. I had to go back to the social security department 3 more times to re-do all of this again and again and finally after the 3rd week they finally re-opened my account. My paychecks were still being deposited but i couldnt withdraw or make a bill payment in the entire 3 weeks it took for chase bank to send an instantaneous fax.

The irony of it all is that while extremely furious and going through all of this, 2 of the bankers i "helped" me said that i should rob a bank while i still dont have an identity. I should have just robbed all the money they held from me and them burned the bank to the ground. All of this trouble when all i simply had to do was to never pick chase bank!! They suck!!

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Other Chase Reviews

KFamily's Profile Image

Reviewed by KFamily

Jun 30th 2015

1 out of 5 marks

Buyers And Sellers Beware!

Do not use chase! If you are a buyer and want to buy your dream home do not use chase because you will lose the home! Chase takes at least 85 days to close a loan but they will tell you 45 with a smile on their face! Ridiculous! They should not be in business. Their underwriting is "behind schedule" and you will not get a response from management, processing or underwriting, they do not care about your time frame only what works for them! I've bought and sold real estate for the last 14 years and have never gone over 35 days. Chase has cost me so much money but they do not care!

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jupiter's Profile Image

Reviewed by jupiter

Jun 24th 2015

1 out of 5 marks

very poor personnel

own gI went to to this bank and spoke to a female asst mgr who was extremely insulting calling me a thick headed Italian, I made a complaint to the CEO of chase execute office and spoke to a female execute asst. to the CEO, she put me in touch with the district mgr of that area, she said they would take action against this person but could not tell what it would be or the possibilities, I informed her as long as this woman is there I will not bank with chase and withdrawn my accts. which are substantial, she instead advised me to use the Ralph ave branch, I told her I would not be inconvenience for her mistake. I then got a call from the CEO exec asst. who's only concern was me not closing my acct.all in all the original question that I had was not answered by anyone of these people, so they danced around it, shame on you CEO Jamie Dimon, for employing should idiots, save yourself the aggravation and go to TD bank or any other then chase they are too big for thereood

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