MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Where do i begin? Long story short, my identity was stolen and the person who stole it died. So chase, thinking i was dead, put a hold on my account so i couldnt get to my hard earned money. All that was necessary for me to do was to go to the social security department, fill out some papers, and bring them to chase bank so they send out a fax (which is almost instantaneous). I was supposed to have my account up and running the next day.
The next day i went back to chase to see if it was fixed and they dont remember me being there. I had to go back to the social security department 3 more times to re-do all of this again and again and finally after the 3rd week they finally re-opened my account. My paychecks were still being deposited but i couldnt withdraw or make a bill payment in the entire 3 weeks it took for chase bank to send an instantaneous fax.
The irony of it all is that while extremely furious and going through all of this, 2 of the bankers i "helped" me said that i should rob a bank while i still dont have an identity. I should have just robbed all the money they held from me and them burned the bank to the ground. All of this trouble when all i simply had to do was to never pick chase bank!! They suck!!
After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.
Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.
About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.
I'll never go back. They keep you waiting forever too.