I came to the U. S. in 2009 and soon opened my account in Chase. Several days earlier, I received a letter from them saying that my account is risky for their bank and they are going to close it. I went to their branch to check the issue, but nobody can tell me why they made this desicion. I tried to call the number on the letter but they can't give me a satisfied answer either. The only thing they can tell me is that a department of Chase evaluated my account and considered my account risky.
For the past three years, I used my account receiving direct deposite, paying bills and sometimes transfer some money from my native country. For me, I can't see any risk doing these normal transactions.
I am quite angry not for their decision but for they can't give me a good explianation. They did provide me a quite complicated way to appeal. But without doing anything wrong, I refused to spend my time on this.
Closing the account is actually painful for me because I have to cancel all automatic bill payments as well as to change the linked account with my paypal and auto loan. I would like to use another bank rather than playing games with their stupid evaluation department.
BTW, my banker is very nice. I am only complaining the Bank itself.
I had to have surgery and needed to deposit money into my account. I wrote out a deposit slip and sent a family member to the bank. They would not accept the $200.00 cash I wanted to deposit because they cited money laundering going on apparently at chase. I don't know very many people who would launder $200.00 but when you cannot make a cash deposit into your own account it stinks. I will be laid up for months from this surgery and I really don't need my bank to make my life more difficult than it already is. As soon as I'm well enough I'll be changing banks. What a bunch of BS!
My family has 6 business and 3 personal accounts at this branch. I've been banking in Chicago for over 45 years. This group is the best I've ever dealt with. They are both friendly and competent. We seem to have one problem or another every month or so and they have always been of help to us in getting it resolved. And everyone in the branch calls us by name and that seems to be true of all the customers who come in.