I came to the U. S. in 2009 and soon opened my account in Chase. Several days earlier, I received a letter from them saying that my account is risky for their bank and they are going to close it. I went to their branch to check the issue, but nobody can tell me why they made this desicion. I tried to call the number on the letter but they can't give me a satisfied answer either. The only thing they can tell me is that a department of Chase evaluated my account and considered my account risky.
For the past three years, I used my account receiving direct deposite, paying bills and sometimes transfer some money from my native country. For me, I can't see any risk doing these normal transactions.
I am quite angry not for their decision but for they can't give me a good explianation. They did provide me a quite complicated way to appeal. But without doing anything wrong, I refused to spend my time on this.
Closing the account is actually painful for me because I have to cancel all automatic bill payments as well as to change the linked account with my paypal and auto loan. I would like to use another bank rather than playing games with their stupid evaluation department.
BTW, my banker is very nice. I am only complaining the Bank itself.
I banked with Chase for a number of years and had several accounts with them during this time. However, decided to close my account with them because there is a bank closer to my house. I am a busy person, and gas is expensive these days, so I did what any reasonable busy person would do--CALL and close it over the phone. Here is where my troubles began...it is almost 1 month to the day and I STILL do NOT have my money--despite the fact I told them I needed it for rent and bills.
After waiting 5 - 7 business days and realizing the check was NOT in the mail, I immediately went into a branch and was told that I should probably wait another few days because they were going to have to stop the check and it might make it go slower. I waited another 2 days and then called the phone center and explained my check hadn't arrived yet (I was on the phone being routed to the right person and left on hold for 30+ minutes). I finally spoke with someone but was told I'd have to fill out an affadavit to report the lost check and that would be best to do in the bank. So, off to the nearest branch I go...only to find out I need to go to the branch the call center rep had spoken with. Finally, it's Tuesday and I'm in the branch and I coordinate a call between the gal I was speaking with and the banking specialist at the branch. I sign the affadavit and am told that I will have my check by Friday. Saturday, still no check and I take another trip to the branch and meet with the manager who calls the call center (and she is on hold forever, she tells met to go and she'll "call me"). The branch manager never called back with an explanation or apology!
It's Monday, I'm LIVID...still no check, still no answer. I call and escalate this to the top of the call center and am told that I will receive a call with an answer "in an hour"....well, that hour is long past.
CLOSE your account in the branch QUICK, or be prepared to CHASE your money! -10 customer service
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Their customer service is top notch. I wanted to combine the credit of two cards so I would have a higher limit on one of my cards! They allow it and put up no fight over it. I was very pleased!
I also have a checking account through them and it is top notch!