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Chase Customer Review

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lmuircroft's Profile Image

1 out of 5 marks

Reviewed by lmuircroft

Jul 12th 2012

Nasty, Arbitrary, Rude and Ignorant of Customer Service

I had a credit card account with them for over ten years with a high balance of about $18,000.00 I had been paying more than the minimum each month and there was never a late payment. Then a couple years ago they started reducing my credit line each time I made a payment then at one point closed the account without explanation and expected me to pay it off without access. I have done so, but I never got an explanation as to why the account was closed and trying to call there is a nightmare. You always get an Indian or some other foreign type that knows nothing and is frequently rude. Ask for something in writing and you just have wasted time, effort and energy. This is about the worst bank I have ever dealt with.

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Other Chase Reviews

rkstuarsbcglobalne's Profile Image

Reviewed by rkstuarsbcglobalne

Oct 29th 2014

1 out of 5 marks

Poorest Customer Service

I have been banking at this branch for over 6 years and they have never given me good customer service. I have had several situations where i needed help and each time they failed at making me feel comfortable. Today i left the branch and felt like they thought i was some kind of criminal. They were not friendly and i felt humiliated. I will not enter that branch again.

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kamcgee32yahoocom's Profile Image

Reviewed by kamcgee32yahoocom

Oct 29th 2014

1 out of 5 marks

Chase Wire Services

Yesterday I spent 4 hours online internationally from the Netherlands attempting to wire funds out of my checking account. What takes a number of seconds in the Netherlands with updated banking systems takes half a work day in the US. And still the wire failed. Why? Not because I did this incorrectly or did not have the funds - but because I couldn't answer arcane security questions such as when did you open up your bank account and at what address (some 25 years ago)?

If I didn't produce the exact date and exact address I failed this question. Other questions such as why are you transferring this money were also posed as security questions and since I refused to divulge personal information the transfer was rejected. Moreover, the online transfer website doesn't work for international customers who don't have a US telephone. And the online support had to provide activation codes. Further, I had to provide my log-in codes and passwords some 8 times as I was re-directed 8 times to different departments.And most of these conversations were completely incomprehensibly because of an incredibly bad connection. Now I am forced to wait 24 hours to attempt once again to transfer MY money for my personal use.

Finally, my Chase credit card charged some 180 dollars in fees to purchase international plane tickets with American dollars paid from my Chase checking account to an American company (Delta). They claimed that these fees were conversion fees and sent me a form letter when I protested. These are utterly usury and corrupt business practices. I will be ending my account with CHASE as soon as possible.

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