Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Chase Customer Review

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lmuircroft's Profile Image

1 out of 5 marks

Reviewed by lmuircroft

Jul 12th 2012

Nasty, Arbitrary, Rude and Ignorant of Customer Service

I had a credit card account with them for over ten years with a high balance of about $18,000.00 I had been paying more than the minimum each month and there was never a late payment. Then a couple years ago they started reducing my credit line each time I made a payment then at one point closed the account without explanation and expected me to pay it off without access. I have done so, but I never got an explanation as to why the account was closed and trying to call there is a nightmare. You always get an Indian or some other foreign type that knows nothing and is frequently rude. Ask for something in writing and you just have wasted time, effort and energy. This is about the worst bank I have ever dealt with.

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Other Chase Reviews

Amy0105's Profile Image

Reviewed by Amy0105

May 2nd 2014

5 out of 5 marks

Great branch!

Love this branch. Staff is friendly and willing to help, especially the manager Nader. They always go above and beyond to answer any of my questions!

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CASHPOLICY's Profile Image

Reviewed by CASHPOLICY

Feb 17th 2015

1 out of 5 marks

Will Not Take Cash For A Deposit!

My father is in the hospital and i went to his bank to make a small cash deposit ($400) into his account, and was told that since i was not on the account they would not allow me to make a deposit of cash. Never heard of a bank refusing cash. They said he had to be with me in the car or they could not take my cash. I spoke to the manager and she confirmed that chase's policy is not to take cash from a non account holder. Crazy business.

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