Overall Rating

MyBankTracker Grade

C+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

5,684
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Citibank
Add
Bank Rates
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
lmuircroft's Profile Image

1 out of 5 marks

Reviewed by lmuircroft

Jul 12th 2012

Nasty, Arbitrary, Rude and Ignorant of Customer Service

I had a credit card account with them for over ten years with a high balance of about $18,000.00 I had been paying more than the minimum each month and there was never a late payment. Then a couple years ago they started reducing my credit line each time I made a payment then at one point closed the account without explanation and expected me to pay it off without access. I have done so, but I never got an explanation as to why the account was closed and trying to call there is a nightmare. You always get an Indian or some other foreign type that knows nothing and is frequently rude. Ask for something in writing and you just have wasted time, effort and energy. This is about the worst bank I have ever dealt with.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Chase Reviews

Tiredofripoofsbank's Profile Image

Reviewed by Tiredofripoofsbank

Sep 24th 2014

1 out of 5 marks

Charge Charge Charge

I will never take a check for payment from any chase customer again. This company charges all non customers a $6. 00 fee to cash checks from their bank customers! What a scam!

Is this review helpful? ▲ Yes 1 ▼ No 0

sammig's Profile Image

Reviewed by sammig

Sep 23rd 2014

1 out of 5 marks

Transfer From One Account To Another Account Not Credited

What a horrible "bait and switch" scam this bank conducts. I transferred money from one account to another to cover checks, and it showed online as having been moved. It was not actually moved until 3 days later, i had no way of knowing this as it showed online. Consequently, they charged 2 charges of $34 for insufficient funds! I am a private client customer as well as a business customer. I would discourage anyone from moving accounts here. Bank of america is starting to look good in comparison.

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all Reviews