Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Chase Customer Review

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lmuircroft's Profile Image

1 out of 5 marks

Reviewed by lmuircroft

Jul 12th 2012

Nasty, Arbitrary, Rude and Ignorant of Customer Service

I had a credit card account with them for over ten years with a high balance of about $18,000.00 I had been paying more than the minimum each month and there was never a late payment. Then a couple years ago they started reducing my credit line each time I made a payment then at one point closed the account without explanation and expected me to pay it off without access. I have done so, but I never got an explanation as to why the account was closed and trying to call there is a nightmare. You always get an Indian or some other foreign type that knows nothing and is frequently rude. Ask for something in writing and you just have wasted time, effort and energy. This is about the worst bank I have ever dealt with.

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Other Chase Reviews

Jonathan M's Profile Image

Reviewed by Jonathan M

Mar 21st 2011

3 out of 5 marks

Positive

After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.

Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.

Is this review helpful? ▲ Yes 2 ▼ No 1

viza123's Profile Image

Reviewed by viza123

May 22nd 2015

1 out of 5 marks

Very poor service

About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.

I'll never go back. They keep you waiting forever too.

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