I had a credit card account with them for over ten years with a high balance of about $18,000.00 I had been paying more than the minimum each month and there was never a late payment. Then a couple years ago they started reducing my credit line each time I made a payment then at one point closed the account without explanation and expected me to pay it off without access. I have done so, but I never got an explanation as to why the account was closed and trying to call there is a nightmare. You always get an Indian or some other foreign type that knows nothing and is frequently rude. Ask for something in writing and you just have wasted time, effort and energy. This is about the worst bank I have ever dealt with.
Although the interest rate is really low, you can't beat free checking. Also, I can manage my Chase Freedom credit card from the same website, so that's a plus.
Since I've had the account for quite a while now, I can honestly say it's a great bank. They've caught fraud on my account twice and reversed all charges.
Updated to add branches.
I have been a loyal chase customer for 10 years and have requested a lowering of my interest rate -- which is currently at 29%. I make my payments on time and am RARELY late.. if I am late, then I pay a late FEE, which is never reversed. Point is, I have good credit and have been a paying customer for years. And this is the thanks I get? Chase, you get 1 big fat star for your loyalty ;0)