Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Chase Customer Review

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Debbi_De_Palma's Profile Image

1 out of 5 marks

Reviewed by Debbi_De_Palma

Aug 4th 2012

Online Banking Needs An Upgrade! Employees Need To Be Trained Better And Transfer When It Is Needed Not Waste My Time!

If you do not already have chase bank here is my recommendation as to why not to use them: tried to set up automatic car payments. First off the rep i spoke with months ago didn't inform me of extra interest for paying in grace period so i have been loosing money. I'm waiting for a call back from a manager, within 24-48 hrs after being transferred 2 times, 3 employees, including one senior specialist (like css rep) & wasting 1hr 22mins 20seconds.

They cannot allow me to reactivate the checking account i set up 5 months ago until thursday when they process a credit to me under $1 again. The online banking is horrible. Customer service was good until today when i found out about not knowing i'm being charged extra interest and the first two employees should have told me they needed to transfer me because they could not help me. I'm not happy with chase bank!

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Other Chase Reviews

Jonathan M's Profile Image

Reviewed by Jonathan M

Mar 21st 2011

3 out of 5 marks

Positive

After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.

Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.

Is this review helpful? ▲ Yes 2 ▼ No 1

viza123's Profile Image

Reviewed by viza123

May 22nd 2015

1 out of 5 marks

Very poor service

About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.

I'll never go back. They keep you waiting forever too.

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