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Debbi_De_Palma's Profile Image

1 out of 5 marks

Reviewed by Debbi_De_Palma

Aug 4th 2012

Online Banking Needs An Upgrade! Employees Need To Be Trained Better And Transfer When It Is Needed Not Waste My Time!

If you do not already have chase bank here is my recommendation as to why not to use them: tried to set up automatic car payments. First off the rep i spoke with months ago didn't inform me of extra interest for paying in grace period so i have been loosing money. I'm waiting for a call back from a manager, within 24-48 hrs after being transferred 2 times, 3 employees, including one senior specialist (like css rep) & wasting 1hr 22mins 20seconds.

They cannot allow me to reactivate the checking account i set up 5 months ago until thursday when they process a credit to me under $1 again. The online banking is horrible. Customer service was good until today when i found out about not knowing i'm being charged extra interest and the first two employees should have told me they needed to transfer me because they could not help me. I'm not happy with chase bank!

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Other Chase Reviews

Mariamka1115icloud's Profile Image

Reviewed by Mariamka1115icloud

Oct 17th 2014

1 out of 5 marks

Chase Caused My Eviction

Chase decided close my account due to their discretion and caused me to b evicted from my apartment. I will definite file a lawsuit against them and will post on every review.

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italianlwomangmail's Profile Image

Reviewed by italianlwomangmail

Oct 16th 2014

1 out of 5 marks

Never Going Back!

Today Chase has finally pushed my last button. They have done this more times then I can count. My direct deposit went in at 5 this morning, but because my daycare check came out at 12am they charged me a $34 overdraft. It would have not been an issue with any other bank, but they refused to reverse the overdraft even tho it was right after each other. Will never recommend this bank to anyone. Disgraceful. Plus the store manager made it seem like I was trying to cheat them out of money. Well I hope your happy now, because you lost a customer, and hopefully you will lose more once they find out your guys money scheme.

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