Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

5,643
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank News
Citibank
Add
Bank Reviews
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
Debbi_De_Palma's Profile Image

1 out of 5 marks

Reviewed by Debbi_De_Palma

Aug 4th 2012

Online Banking Needs An Upgrade! Employees Need To Be Trained Better And Transfer When It Is Needed Not Waste My Time!

If you do not already have chase bank here is my recommendation as to why not to use them: tried to set up automatic car payments. First off the rep i spoke with months ago didn't inform me of extra interest for paying in grace period so i have been loosing money. I'm waiting for a call back from a manager, within 24-48 hrs after being transferred 2 times, 3 employees, including one senior specialist (like css rep) & wasting 1hr 22mins 20seconds.

They cannot allow me to reactivate the checking account i set up 5 months ago until thursday when they process a credit to me under $1 again. The online banking is horrible. Customer service was good until today when i found out about not knowing i'm being charged extra interest and the first two employees should have told me they needed to transfer me because they could not help me. I'm not happy with chase bank!

Is this review helpful? ▲ Yes 1 ▼ No 1

Other Chase Reviews

Amy0105's Profile Image

Reviewed by Amy0105

May 2nd 2014

5 out of 5 marks

Great branch!

Love this branch. Staff is friendly and willing to help, especially the manager Nader. They always go above and beyond to answer any of my questions!

Is this review helpful? ▲ Yes 2 ▼ No 0

CASHPOLICY's Profile Image

Reviewed by CASHPOLICY

Feb 17th 2015

1 out of 5 marks

Will Not Take Cash For A Deposit!

My father is in the hospital and i went to his bank to make a small cash deposit ($400) into his account, and was told that since i was not on the account they would not allow me to make a deposit of cash. Never heard of a bank refusing cash. They said he had to be with me in the car or they could not take my cash. I spoke to the manager and she confirmed that chase's policy is not to take cash from a non account holder. Crazy business.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews