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Debbi_De_Palma's Profile Image

1 out of 5 marks

Reviewed by Debbi_De_Palma

Aug 4th 2012

Online banking needs an upgrade! Employees need to be trained better and transfer when it is needed not waste my time!

If you do not already have Chase bank here is my recommendation as to why NOT to use them: Tried to set up automatic car payments. First off the rep I spoke with months ago didn't inform me of extra interest for paying in grace period so I have been loosing money. I'm waiting for a call back from a manager, within 24-48 hrs after being transferred 2 times, 3 employees, including one senior specialist (like css rep) & wasting 1hr 22mins 20seconds. They cannot allow me to reactivate the checking account I set up 5 months ago until Thursday when they process a credit to me under $1 again. The online banking is horrible. Customer service was good until today when I found out about not knowing I'm being charged extra interest and the first two employees should have told me they needed to transfer me because they could not help me. I'm not happy with Chase bank!

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pipen123's Profile Image

Reviewed by pipen123

Jul 28th 2014

1 out of 5 marks

BEWARE HOW YOU CLOSE YOUR ACCOUNT!

I banked with Chase for a number of years and had several accounts with them during this time. However, decided to close my account with them because there is a bank closer to my house. I am a busy person, and gas is expensive these days, so I did what any reasonable busy person would do--CALL and close it over the phone. Here is where my troubles began...it is almost 1 month to the day and I STILL do NOT have my money--despite the fact I told them I needed it for rent and bills.

After waiting 5 - 7 business days and realizing the check was NOT in the mail, I immediately went into a branch and was told that I should probably wait another few days because they were going to have to stop the check and it might make it go slower. I waited another 2 days and then called the phone center and explained my check hadn't arrived yet (I was on the phone being routed to the right person and left on hold for 30+ minutes). I finally spoke with someone but was told I'd have to fill out an affadavit to report the lost check and that would be best to do in the bank. So, off to the nearest branch I go...only to find out I need to go to the branch the call center rep had spoken with. Finally, it's Tuesday and I'm in the branch and I coordinate a call between the gal I was speaking with and the banking specialist at the branch. I sign the affadavit and am told that I will have my check by Friday. Saturday, still no check and I take another trip to the branch and meet with the manager who calls the call center (and she is on hold forever, she tells met to go and she'll "call me"). The branch manager never called back with an explanation or apology!

It's Monday, I'm LIVID...still no check, still no answer. I call and escalate this to the top of the call center and am told that I will receive a call with an answer "in an hour"....well, that hour is long past.

CLOSE your account in the branch QUICK, or be prepared to CHASE your money! -10 customer service

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jasonlewis's Profile Image

Reviewed by jasonlewis

Jul 28th 2014

5 out of 5 marks

Great Bank, Great Credit Cards, High Cash Back, Great Checki

I have several Chase cards and services. They are a great bank! My two favorites are the Amazon card and the Freedom! If you would like $100 Bonus for freedom use this link!

[Link Removed]

I just used my freedom card on my vacation and with the 5% cash back on gas, the 5% bonus cashback for booking from hotels.com. I earned pretty much enough cash back to pay for one night of my vacation! Can't beat that!

Their customer service is top notch. I wanted to combine the credit of two cards so I would have a higher limit on one of my cards! They allow it and put up no fight over it. I was very pleased!

I also have a checking account through them and it is top notch!

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