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Debbi_De_Palma's Profile Image

1 out of 5 marks

Reviewed by Debbi_De_Palma

Aug 4th 2012

Online banking needs an upgrade! Employees need to be trained better and transfer when it is needed not waste my time!

If you do not already have Chase bank here is my recommendation as to why NOT to use them: Tried to set up automatic car payments. First off the rep I spoke with months ago didn't inform me of extra interest for paying in grace period so I have been loosing money. I'm waiting for a call back from a manager, within 24-48 hrs after being transferred 2 times, 3 employees, including one senior specialist (like css rep) & wasting 1hr 22mins 20seconds. They cannot allow me to reactivate the checking account I set up 5 months ago until Thursday when they process a credit to me under $1 again. The online banking is horrible. Customer service was good until today when I found out about not knowing I'm being charged extra interest and the first two employees should have told me they needed to transfer me because they could not help me. I'm not happy with Chase bank!

Is this review helpful? ▲ Yes 1 ▼ No 1

Other Chase Reviews

filmguy9944's Profile Image

Reviewed by filmguy9944

Jul 22nd 2014

2 out of 5 marks

Will not lower my interest rate

I have been a loyal chase customer for 10 years and have requested a lowering of my interest rate -- which is currently at 29%. I make my payments on time and am RARELY late.. if I am late, then I pay a late FEE, which is never reversed. Point is, I have good credit and have been a paying customer for years. And this is the thanks I get? Chase, you get 1 big fat star for your loyalty ;0)

Is this review helpful? ▲ Yes 1 ▼ No 0

SickCustomer3's Profile Image

Reviewed by SickCustomer3

May 13th 2014

1 out of 5 marks

Don't bank with them

The Kings Plaza branch let someone with no idea withdraw a total of $5000 from my account twice in a day with no red flag. Then the same person went to a branch in Bed-Stuy in the same day to withdraw another $3,200 - all in the same day with again no suspicion. Chase will not reimburse me the money because it was a debit card. It's 2014 where people are duplicating debit cards and using the same pins. This has happened to too many people. Stay away from Chase.

Is this review helpful? ▲ Yes 2 ▼ No 0

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