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MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Chase Customer Review

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dennis2's Profile Image

1 out of 5 marks

Reviewed by dennis2

Jan 8th 2013

Taking Advantage Of Any Situation And Any Person

When i first opened my account with chase i thouthe "this is going to be a nice thing... " wrong... To my surprise, once they had me as a customer it was an up hill battle to make a sinple carpayment with them. I was repeatedly told to pay my car payment over the internet or phone by 2 of the tellers. I felt like a child being scorn by my mother. I did not have internet at that time. Then every month i went in there for 3 years i would be sent to one of the assistants so they could help me with "my problem" for a simple car payment. The two older teller ladys just dont have the time to deal with anyones questions. In the process of being "helped"? I somehow sighned up for paperless statements and billing that no one could fix.

Almost made me late with some payments. Hmmm... Again "my problem". When i first opened my account i was told i qualified for a credit card, 500$ limit. She had looked at my credit information and my car loan information which by the way was 21. 5% intrest rate for a 09' ford focus and said i already qualified, i recieved my denial paper pretty quickly though. When i went down there to close my account because i was lied to, all i got was line after line of all the things i would have to go through to close my account and fees dont forget the fees, which would tie up my money for the next two weeks, or so i was told. No help from no one not even over the phone just the run around. I tried to get a credit card each year, but no,no,no. Told me my credit was to bad.

I refinanced my car for 6. 99% at another bank and got approved for a credit card just days after i went to chase and they denied me for a refinance and credit card again due to "poor credit". The other bank told me i had "good credit" and they would love to have me as a customer. I am happy not to have to deal with chase anymore. They dont help they just take and take and take.

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Other Chase Reviews

cmiles's Profile Image

Reviewed by cmiles

Mar 3rd 2015

1 out of 5 marks

Highway Robbery

I went in to cash a check written to me by one of the branched own customers. Because I don't have an account with them, I was charged $6.00. I thought the banks job was to cash the checks their customers write. This, in my opinion, is highway robbery.

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Amy0105's Profile Image

Reviewed by Amy0105

May 2nd 2014

5 out of 5 marks

Great branch!

Love this branch. Staff is friendly and willing to help, especially the manager Nader. They always go above and beyond to answer any of my questions!

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