MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
When i first opened my account with chase i thouthe "this is going to be a nice thing... " wrong... To my surprise, once they had me as a customer it was an up hill battle to make a sinple carpayment with them. I was repeatedly told to pay my car payment over the internet or phone by 2 of the tellers. I felt like a child being scorn by my mother. I did not have internet at that time. Then every month i went in there for 3 years i would be sent to one of the assistants so they could help me with "my problem" for a simple car payment. The two older teller ladys just dont have the time to deal with anyones questions. In the process of being "helped"? I somehow sighned up for paperless statements and billing that no one could fix.
Almost made me late with some payments. Hmmm... Again "my problem". When i first opened my account i was told i qualified for a credit card, 500$ limit. She had looked at my credit information and my car loan information which by the way was 21. 5% intrest rate for a 09' ford focus and said i already qualified, i recieved my denial paper pretty quickly though. When i went down there to close my account because i was lied to, all i got was line after line of all the things i would have to go through to close my account and fees dont forget the fees, which would tie up my money for the next two weeks, or so i was told. No help from no one not even over the phone just the run around. I tried to get a credit card each year, but no,no,no. Told me my credit was to bad.
I refinanced my car for 6. 99% at another bank and got approved for a credit card just days after i went to chase and they denied me for a refinance and credit card again due to "poor credit". The other bank told me i had "good credit" and they would love to have me as a customer. I am happy not to have to deal with chase anymore. They dont help they just take and take and take.
I had the most awful experience with a lender at chase name Joshua Sammeter at the branch in Arizona. I was working with him as a lender, we were approve for a home loan and all requested document were sent to him. We will call and leave messages and email and would not get a response until days later. We tried to get status on our loan process and was not able to get in touch with him. we lost the contract we had on the home we were tying to purchase. we lost our $1000 deposit, $400 inspection fees and $400 appraisal charges and still has not spoken to Joshua Sammeter to check the status of our loan.
I inherited Chase when they merged w/ BankOne. Have had 5+ figure checking account for several years. Recently tried to institute wire transfer over internet and am now locked out of all internet banking activities - I MUST go and present 2 id forms to do anything (I will close out my account)