MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
When i first opened my account with chase i thouthe "this is going to be a nice thing... " wrong... To my surprise, once they had me as a customer it was an up hill battle to make a sinple carpayment with them. I was repeatedly told to pay my car payment over the internet or phone by 2 of the tellers. I felt like a child being scorn by my mother. I did not have internet at that time. Then every month i went in there for 3 years i would be sent to one of the assistants so they could help me with "my problem" for a simple car payment. The two older teller ladys just dont have the time to deal with anyones questions. In the process of being "helped"? I somehow sighned up for paperless statements and billing that no one could fix.
Almost made me late with some payments. Hmmm... Again "my problem". When i first opened my account i was told i qualified for a credit card, 500$ limit. She had looked at my credit information and my car loan information which by the way was 21. 5% intrest rate for a 09' ford focus and said i already qualified, i recieved my denial paper pretty quickly though. When i went down there to close my account because i was lied to, all i got was line after line of all the things i would have to go through to close my account and fees dont forget the fees, which would tie up my money for the next two weeks, or so i was told. No help from no one not even over the phone just the run around. I tried to get a credit card each year, but no,no,no. Told me my credit was to bad.
I refinanced my car for 6. 99% at another bank and got approved for a credit card just days after i went to chase and they denied me for a refinance and credit card again due to "poor credit". The other bank told me i had "good credit" and they would love to have me as a customer. I am happy not to have to deal with chase anymore. They dont help they just take and take and take.
After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.
Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.
About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.
I'll never go back. They keep you waiting forever too.