MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
When i first opened my account with chase i thouthe "this is going to be a nice thing... " wrong... To my surprise, once they had me as a customer it was an up hill battle to make a sinple carpayment with them. I was repeatedly told to pay my car payment over the internet or phone by 2 of the tellers. I felt like a child being scorn by my mother. I did not have internet at that time. Then every month i went in there for 3 years i would be sent to one of the assistants so they could help me with "my problem" for a simple car payment. The two older teller ladys just dont have the time to deal with anyones questions. In the process of being "helped"? I somehow sighned up for paperless statements and billing that no one could fix.
Almost made me late with some payments. Hmmm... Again "my problem". When i first opened my account i was told i qualified for a credit card, 500$ limit. She had looked at my credit information and my car loan information which by the way was 21. 5% intrest rate for a 09' ford focus and said i already qualified, i recieved my denial paper pretty quickly though. When i went down there to close my account because i was lied to, all i got was line after line of all the things i would have to go through to close my account and fees dont forget the fees, which would tie up my money for the next two weeks, or so i was told. No help from no one not even over the phone just the run around. I tried to get a credit card each year, but no,no,no. Told me my credit was to bad.
I refinanced my car for 6. 99% at another bank and got approved for a credit card just days after i went to chase and they denied me for a refinance and credit card again due to "poor credit". The other bank told me i had "good credit" and they would love to have me as a customer. I am happy not to have to deal with chase anymore. They dont help they just take and take and take.
Customer service at this branch is the poorest possible it could be. The bankers are very rude and biased against internationals and show no interest in helping out the customers with their needs.
I went to this branch and wanted to apply for a credit card. The banker claimed that because of my country of origin and some new policies at the bank against terrorism money transfers(!!!), she cannot apply for a credit card for me. This did not make any sense to me since I've been living in the US for years and hold credit cards from other banks. I was very disappointed and angry because of her irrational response. I called the customer service of Chase bank and they said there is no such a thing and they helped me get a credit card on the phone! I'm wondering whether this experience indicates the banker's lack of knowledge and inability to do her job, or it is special treatment to minorities!
I do not recommend this branch at all, and in fact I think the manager of this branch really needs to rethink about some of the bankers working there.