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Chase Customer Review

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dennis2's Profile Image

1 out of 5 marks

Reviewed by dennis2

Jan 8th 2013

Taking advantage of any situation and any person

When I first opened my account with chase I thouthe "This is going to be a nice thing..." WRONG... To my surprise, once they had me as a customer it was an up hill battle to make a sinple carpayment with them. I was repeatedly told to pay my car payment over the internet or phone by 2 of the tellers. I felt like a child being scorn by my mother. I did not have internet at that time. Then every month I went in there for 3 years I would be sent to one of the assistants so they could help me with "MY PROBLEM" for a simple car payment.The two older teller ladys just dont have the time to deal with anyones questions. In the process of being "Helped" ??? I somehow sighned up for paperless statements and billing that no one could fix. Almost made me late with some payments. Hmmm... again "my problem". When I first opened my account I was told I qualified for a credit card, 500$ limit. She had looked at my credit information and my car loan information which by the way was 21.5% intrest rate for a 09' ford focus and said I already qualified, I recieved my denial paper pretty quickly though. When I went down there to close my account because I was lied to, all I got was line after line of all the things I would have to go through to close my account and fees dont forget the fees, which would tie up my money for the next two weeks, or so I was told. No help from no one not even over the phone just the run around. I tried to get a credit card each year, but NO,NO,NO. Told me my credit was to bad. I refinanced my car for 6.99% at another bank and got approved for a credit card just days after I went to chase and they denied me for a refinance and credit card again due to "poor credit". The other bank told me I had "good credit" and they would love to have me as a customer. I am happy not to have to deal with chase anymore. They dont help they just take and take and take...

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Other Chase Reviews

pvermeul's Profile Image

Reviewed by pvermeul

Aug 18th 2014

1 out of 5 marks

A silo'd approach to banking

Had a strange experience with Chase... I was a denied a home equity loan , because my credit scrore was too low (btw it is higher than 730!), but the same month the same bank sent me a letter letting me know that they automatically increased my credit level of my credit card because of my excellent credit score ... are you still following ?

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Justwow's Profile Image

Reviewed by Justwow

Aug 17th 2014

1 out of 5 marks

Debit over draft scam

I find it funny how they allow you to sign up for over draft protection on debit swipes and you agree to the over draft fees and pay them that chase can decide at any time after they get their money to stop your debit over draft with out even a warning that they deem it as over use. So the question remains to be why even offer it if you can shut it off because it was used. I'm pretty sure that's why people use the over draft chase! I can see having a dollar limit I totally agree. But you make people pay 34 dollars a pop per charge. Your making money to boot. There are banks that only charge a over draft for that day it went over. I think it's a nice money making scam for them and I decided to use this bank because they are well known and had all this hype about being a decent bank. The fees I paid are the rest of my AEP bill unpaid. Thank you chase it's awesome. Know how I found out I didn't have debit protection I tried to pay my AEP bill and it was declined your awesome! Only 108.95 and you made 209.00 of me this time. Who knows how much total. You have been paid back every time it's been over drafted. Just thanks I want to say thanks your awesome...... Just kidding

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