When I first opened my account with chase I thouthe "This is going to be a nice thing..." WRONG... To my surprise, once they had me as a customer it was an up hill battle to make a sinple carpayment with them. I was repeatedly told to pay my car payment over the internet or phone by 2 of the tellers. I felt like a child being scorn by my mother. I did not have internet at that time. Then every month I went in there for 3 years I would be sent to one of the assistants so they could help me with "MY PROBLEM" for a simple car payment.The two older teller ladys just dont have the time to deal with anyones questions. In the process of being "Helped" ??? I somehow sighned up for paperless statements and billing that no one could fix. Almost made me late with some payments. Hmmm... again "my problem". When I first opened my account I was told I qualified for a credit card, 500$ limit. She had looked at my credit information and my car loan information which by the way was 21.5% intrest rate for a 09' ford focus and said I already qualified, I recieved my denial paper pretty quickly though. When I went down there to close my account because I was lied to, all I got was line after line of all the things I would have to go through to close my account and fees dont forget the fees, which would tie up my money for the next two weeks, or so I was told. No help from no one not even over the phone just the run around. I tried to get a credit card each year, but NO,NO,NO. Told me my credit was to bad. I refinanced my car for 6.99% at another bank and got approved for a credit card just days after I went to chase and they denied me for a refinance and credit card again due to "poor credit". The other bank told me I had "good credit" and they would love to have me as a customer. I am happy not to have to deal with chase anymore. They dont help they just take and take and take...
I have been a Chase customer for over 5 years but recently went through one of the worst experiences with a bank. Essentially, a large deposit from another reputable financial institution triggered a fraud alert and Chase, without contacting me, decided to freeze my funds to investigate. The fraud and control department was so inept they did not have the right number to contact that institution -- I think they googled the number and got the investment office who could not validate the funds so Chase decided to close my account, once again without contacting me.
Once I found out (through a letter in the mail), contacted the local branch manager who then contacted the institution to verify and resolved the matter in 5 minutes -- but the wheels were already in motion. For over 2 weeks no access to funds and could not pay bills including mortgage. Luckily I had back-up but think of those folks whose funds are all tied to one account.
The bank manager told me this happens all the time to and is very frustrated with this process - it seems they use a shotgun approach to fraud, surprising in this day and age that they can not accurately detect and assume everyone is a fraudster. Nevertheless I am banking with a credit union now.
I am closing my Chase account first thing in the morning. They are scamming people, playing with their income as if it's a monopoly game. For these 2 years of being with them (only due to the convenient location), I never knew how much money I had, how much I spent, or how much I saved because they play around with their customers as if they're marionettes. They are rude, they refuse to explain where did your money disappear, they don't ask for your consent on things they need to explain to you because they will cost you money when you're opening the new account such as savings. They approve a small portion of your check no matter for how long you've been getting paid with the same type of check, and then approve the rest after 10+ days. If you chose to pay bills through Chase bill pay, they send the money away for a day or two, out of which only portion gets returned as "credit" back to your account, using a 'malfunction' as an excuse they couldn't send the payments the day you sent them, and refusing to explain things such as, if the person I was sending the money to never got it, why did only a part of it get credited back? Where is the rest of the money I worked hard for, Chase? And when it comes to companies, banks, specifically, dealing with my money, I'd rather never hear the word such as "malfunction". And if I do, I better get e big, fat explanation for hearing it. The Vice-President of the Chase I go to(soon to be past tense), is Vera Agropian. I'm stating this, desperately hoping that something will change in this bank, and as usually, it should start from the base of the problem. She is incredibly unhelpful, rude, treats you as if you have no reason to be in 'her' bank, and as if she is better than anyone else in the bank. A prime example of power-corrupted monster. Sad thing is that she can't even speak English fluently. I've been in United States for 3 years, and sadly, this is just one of the few companies that makes me regret leaving Europe.