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Chase Customer Review

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Sydneythweatt's Profile Image

1 out of 5 marks

Reviewed by Sydneythweatt

Jan 3rd 2013

Terrible.

Either add more ATM's in Denton TX or stop ******* charging me for using other ones. The ONE ATM you have there doesn't work, it won't take anyone's debit card. You advertise for having an ATM on every block, this is not the case, and I've reported you to the BBB for not having a feedback option as well as charging me each time for using other ATM's because you won't fix yours or add more. Every time I call in I get an agent that is rude, short, interrupts me every time I try to say something, and I'm tired of it. It's pathetic that your ATM offers better customer service than your customer service agents.

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Other Chase Reviews

MariaD7's Profile Image

Reviewed by MariaD7

Sep 13th 2014

1 out of 5 marks

Bank Cashes A Stopped/stale Check By Mistake Blames Customer

Well, i am here to say that even those with a serious bank account are not treated with any value nor respect from this bank. I paid $30 to stop a check being cashed. It was a successful stop. But the fraud waited for a year to the day and went into a chase branch and cashed the check. Although the bank reps agreed this was not right and should shave been stopped as a stale check, the management of the bank refused to make good on their error. I am a customer that had $400k in their bank and their $948 error was too much to bear. This bank clearly cares nothing about their customers. The more money you hold in this bank the more you have at risk for being the victim of their error and their justifying they have no culpability in their mistakes. Put your money anywhere else but this bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

BlueJay's Profile Image

Reviewed by BlueJay

Sep 9th 2014

1 out of 5 marks

Canceled card without notifying me

I am so annoyed with this bank. I deposited a check into my account on a Sunday afternoon, and was informed that it the whole check would be available 2 days later, and some was available now. When I went to purchase a money order it would not go through. The next day I tried to use my card again and it was declined. I had to go to a bank teller who informed me that my card had been canceled!!! I was beyond pissed especially since I never got a text, email, or phone call about this. They just locked it cause they claimed they suspected fraud. I'm so over this bank

Is this review helpful? ▲ Yes 1 ▼ No 0

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