Whenever i go into chase to make a quick deposit, the bankers always look bored and come insist i come to their desk to make my deposit. It would be a lot easier and much quicker for me to just fill out the deposit sheet and got to the teller especially because i already know all of my personal information versus them looking it up on the computer and then placing the deposit in a slip and taking it to the teller and waiting for it to come back.
While they do that they always say "while were waiting let's just make sure all of your information is the same. " and i make transactions there at least every two weeks so it gets very repetitive having them asking me that same question each visit i have. Don't get me wrong, all the employees are very nice but they just seem very routine and scripted.
My daughter had her debit card stolen, over $200 was charged to her card fraudulently. When she called Chase to report it, they refunded the money that was charged, but refused to refund the overdraft charges she got on items that were set to be paid out on her card before it was stolen. She was told that they could not reverse the overdraft charges because they were not part of the theft. She had enough money in her account to pay said bills before her card was stolen, so the charges should have been reversed as bank error.
I have a car finance through your company and i came in today to make a payment. I was third in line,once it was my turn i made my payment and then asked for three rolls of quarters. The clerk asked me to step aside so they could help the people behind me. I patiently waited for them to help the three people behind me but then the clerks proceeded to help the drive through and i was left waiting for fifteen minutes. Since it was such a hassle i decided to forget the quarters. I wanted to inform you that i am not happy with the service i received today.