My family had 20k savings with Chase for almost 3 years, by time we needed to take it out, we got charge $600 some then for early withdraw. We talked to the manager about we did not know that we are going to get charge because when we opened the account, we were told the worse case will be losing interest for that period. The Manager said that charges was printed in the very small print. And the manager shows he does not care how we feel, he does not care if we close our accounts with chase.
So we total put in 30K in Chase for nearly 3 years and when we took it out, it is $600 some thing less.
We are so upset about it and no where to complain about it.
While I didn't intentionally become a Chase member, I am happy with their service and checking account. I signed up years ago for Great Western, which was bought out by WaMu, which was acquired by JP Morgan Chase.
I have a regular checking account. The fee is waived each month because I use direct deposit. While I also have an Ally Bank checking and savings, I like to keep my free Chase account because I am able to utilize ATM machines pretty conveniently.
I have been a Chase customer now for about 5 years. Their online banking is easy to use, Chase QuickPay is convenient and I like finding ATMs on every corner, in LA and NY.
Until Ally makes brick and mortar locations, I will keep my Chase.
I recently went to the new Chase branch in Franklin Lakes, NJ. I wanted to open a new basic savings account with their current promotion. It said open an account with $15000 and after six months get $200 bonus. They tried convincing me to open a different account. I said I didn't need it. Then, while they were completing the savings account paperwork, they insisted I give them my account balance information from where I normally bank, my mortgage amounts, any retirement savings account information, any investments and and any other funds I may have. If I didn't I couldn't open an account. They said they needed that information to service my needs. I said I was just opening a savings account and shouldn't have to furnish all of my personal information. Needless to say I walked out. I should have been more wary. I have never been asked to ever do that in a bank before.