My family had 20k savings with Chase for almost 3 years, by time we needed to take it out, we got charge $600 some then for early withdraw. We talked to the manager about we did not know that we are going to get charge because when we opened the account, we were told the worse case will be losing interest for that period. The Manager said that charges was printed in the very small print. And the manager shows he does not care how we feel, he does not care if we close our accounts with chase.
So we total put in 30K in Chase for nearly 3 years and when we took it out, it is $600 some thing less.
We are so upset about it and no where to complain about it.
I always thought big banks like chase or US bank had this funky practice where they treat everyone like prisoners or something. The reason I developed this concept was because of interesting people on the internet..
The people who work at chase are extremely nice and seem genuine. These ice is excellent and I like how they utilize their ATM machines. I never really had a issue with them mainly because I don't have any major thing going on like mortgages or auto loans but my overall experience is pretty positive. I also like how honest my local banker was. He told me cool stories too.