I recently had 2 cd's mature. They told me that the paper checks would be in the mail the day after maturity. This is the 12th day after maturity and I have NOT yet received the checks even though I have called Chase many times. They now tell me this is their NORMAL operating procedure.
I have been a customer of Chase for about two years and I have been quite impressed with how well they treat their customers. They act like a small bank in how personable they are.
The State seized part of my land for a road expansion. Chase bank hired an attorney who has never handled this type of case before. Chase actually hired a collection attorney. From the $7,000 for the DOT Chase Bank ran up a $5,500 legal bill. I have never received an itemized bill from Chase to show what the legal fees were. All I got was very rude disrespectful Legal BS... Now all I got for my land was $1,500 due to Chase Bank poor choice in law firm. All the attorney would say is that Chase Bank will pay him whatever he sends them so I should be happy with $1,500...