how do I begin, I was deny a modification on my equity line of credit. It has been close to 2 years in the working. They finally deny me on Jan 2014. I was first deny in 2012.I went thru the affordable act hud housing counselors. BMO bank deny me because my interest was loan at that time. So I tried again in 2013 .I sent again all my paper work. Given another person to do my modification because the first person said to me that I would never get a modification. I reported her to the chairman of the board in Toronto Canada. He assign a new person to help me. Well guest after all this,after having people investigate my pass. They came up with that my credit report looks good. Now they have reported me to Transunion as being a charge-off with the intent of ruining my credit. I apply because I lost a 50,000 job, now only making 22,000. Please I need help! or I will loose my home of 13 yrs.
The office manager Kim is just wonderful, she is so helpful all the time and will help you solve any problem you have in great detail.
My experience with her and most of her staff is superp. On the other hand when I call the customer service phone number unfortunately I do not get the same results, answers, or solving of problems. Therefore, I will always go or call this branch for my questions or concerns. Kim is definitely an asset to your Bank. She is a Keeper!
I've been banking with this organization for 37 years. When I started it was The Winnetka Bank, then Harris took it over and it became Harris Bank Winnetka, now it's BMO (Bank of Montreal) Harris. But although personnel and owners changed, the banks culture of fiscal integrity and courteous, explemplary service to customers did not. For example, when I once had an overdraft, the bank manager called me up to tell me so I could make arrangements to cover it. There was no overdraft charge. That was personal banking at its best.
Incredible service! I have always had a great experience with BMO! Even when I had had concerns or frustration , they walk me through with online banking and business accounting. The online banking is fantastic, because I can customize my bill pay and it also calculates my balances for the future. They also actually have LIVE bankers you can call in those late hours when you have a question. I have had to use Chase before for a Girl Scout account and it was awful. I was rerouted to messages in circles. You do not get rerouted when you call BMO. You get what you need. I also was with BMO when they were M&I bank. They are the same great people and Joy, Laura, Jennifer, and the Branch Manager are incredible. There is no other bank like this!
Bank at your peril with BMO Harris!
I am a 35-year customer of Bank of Montreal in Canada and M&I Bank in Milwaukee. Once BMO acquired M&I Bank, customer service and responsiveness went into a bureaucratic black hole.
I originated a construction loan with BMO and was pre-approved for my mortgage amount. I supplied all requested financial and project documents and, despite being told that my application would be "no problem", I waited over 75 days to schedule a closing meeting.
I finally kicked off construction once I had missed my ability to start construction and enclose the house in cold weather. My builder's schedule was completely thrown off track.
I never got any clear explanation for the delays (delays in "underwriting") from BMO. Now, 5.5 months after originating the loan, I am trying to get the first bank disbursement to my builder and running into further delays requiring review by "underwriting". I cannot get a straight answer about what is required for the clean release of funds. This is after I purchased the land and paid the first 20% project cost with my own cash.
BEWARE! Expect an experience straight out of the Department of Motor Vehicles.