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ING Direct Report Card

Overall rating score 82%
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ING Direct Latest Customer Reviews

AncaBarcu's Profile Image

Reviewed by AncaBarcu

Apr 11th 2014

3 out of 5 marks

Average OK

I came home one evening and I found all the pension records of my neighbors in a bundle, not placed in their mailboxes, for anyone to take. I find this very unprofessional. After calling one representative over the phone about this, they very casually blew me off. I found that very disrespectful and I am quite sure what was done was illegal. I was very disappointed.

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enquirers's Profile Image

Reviewed by enquirers

Jan 25th 2014

5 out of 5 marks

fantastic

I have been with ING for 3 years and last year i moved all my banking to them. It's amazing that I don't pay any fees and I love using pay wave as you actually get some money back from ING for using it. Last week I was traveling in Cambodia and an ATM malfunctioned and didn't dispense over $400. I called up the customer service line, the woman was reassuring and very professional and they didn't transfer my call once. I got the money back 2 days after the phone call. Very impressed. Also they only charge $2.50 for international withdrawals, not a percentage like other banks!

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HughMartin's Profile Image

Reviewed by HughMartin

Jan 17th 2014

1 out of 5 marks

Loved ING Direct, disgusted with Capitol One 360

ING Direct was a dream. Until Capitol one took over, there internal policies leave no margin for error. They really do suck. They closed one of my accounts because I went over my limit of withdrawals for the month. Which is 6 for a savings account. No warning just closed the account and created a direct debit nightmare for me. Then they closed my checking out, I couldn't use my overdraft line of credit so they kept bouncing back payments. Needless to say I have zero out all my accounts 6 to be exact. Closed out the mutual fund I had open with them. Nowing they had sharebuilder too, I cashed it out and put it in my existing merril lynch account.

The Morons lost $260,000 in investments for there wonderful policies.

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Lisadoll's Profile Image

Reviewed by Lisadoll

Jan 10th 2014

2 out of 5 marks

Won't release my money.

for 6 months I have been trying to roll over my retirement fund in to a different company. After numerous communication I am told I need to redo the paperwork that my new financial adviser had already sent in August. I asked if they planned to tell me they needed more paperwork basically I was told no. When asked what I needed they flat out said the same ting you did before. I explained that was 5 1/2 months ago I have no idea what that paperwork is. They sent me to a website where I was suppose to find it, I had no idea. They said they would resend the paperwork. 10 days now have not received the paperwork. Never use this company.

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foobar's Profile Image

Reviewed by foobar

Dec 27th 2013

1 out of 5 marks

Ignominious act of service

It's Christmas Eve and I tried to withdraw 600 EUR (twice!) from an overseas ATM machine but no money was dispensed! An error with the ATOS payment network, so they tell me. I spent three hours (many calls) to ING trying to get access to my money (1,200EUR) that had been "locked" by the ATM provider.

They were unable to remove the transaction from my account (even though their head office can do this), nor where they willing to provide an overdraft option until the "lock" had been removed. In other words, ING's policy is to leave their customers in serious financial trouble whilst abroad, due to a third-party error. I now have to wait 7 days for my funds to become available again, without any recourse against ING or ATOS.

This is the real face of a banking institution that puts profits ahead of customer value. Fortunately, consumers also have the possibility to practice the art of marketing, so yes, ING will now lose a customer (and all concomitant lifetime value of my custom) for their ignominious act of service.

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