ING Direct Bank Customer Reviews
dstephens3 reviewed ING Direct
Apr 9th 2013
5 out of 5 marks
“Now Cap 1 360 (Join and earn $50 Bonus)”
This bank really takes security into great detail. They have great deals, and very low fees. They do not charge an overdraft fee, just a very very small amount of interest if you do overdraft.
For a $50 bonus! (Checking) or $25 for Savings click here!
https://home.capitalone360.com/referafriend?save=ZP2dn5yo1F
I was able to open a checking account with no Min. (I did deposit $5.00 into the account just to link my regular banking account). I also opened a no fee savings account! Again no Min. (I put $1.00 in)
The biggest downside to cap 1 360 is their lack of free checks. Most banks offer free checks now but this isn't a big deal for myself.
I have been a member for a while!! No problems yet! I closed my Ally account because I like the features of this account better.
Last, if you have children you can make them a kids account and they have their own sign in information if you would like! Great feature!
janisbooth reviewed ING Direct
Mar 5th 2013
1 out of 5 marks
“Ing Direct”
I wrote to Ing's customer service last Saturday when we found that my husbands bank statement and one of mine had not been sent to us. I gave them the account numbers and customer numbers of both of us. I received an email today saying they couldn't act on the email..... some customer service there, huh? I would have to call in. The support rep was no use whatsoever and insisted I set up password so she could send the statements. They have all the information on file as to who we are and where we live. So why can't they send us statements they owe us. We will be moving our accounts away.
wimberlyy5 reviewed ING Direct
Feb 22nd 2013
2 out of 5 marks
“Since Capital One Has taken over customer courtesy has been bad”
Posted funds transfer as I did when they were ING and funds used to be available in 24 hours. Now ou have to wait 5 Business Days. I have been with ING for 10 years. Will be closing my account.
Nwunye reviewed ING Direct
Jan 31st 2013
2 out of 5 marks
“Convenient; website kinda cluttered”
Convenient features like mobile check deposit. But the website has tooooo much info being thrown at you all at once, hard to wade through it all
KyleReasons reviewed ING Direct
Jan 31st 2013
1 out of 5 marks
“Horrendus customer experience- they demanded I tell them my family members names”
Pro tip: If you are on the phone with account security when creating a savings account make sure absolutely nobody is talking in the background. Otherwise they will ask "Is there any reason why someone is whispering" and will then claim that "someone else is on the line in he house whispering". Oh, I forgot. They may also ask for the names of your family members in the room with you because they did indeed hear whispering and they "know what they heard". At least that was my first (and last) experience with this company. You work in a call center, not for the CIA. Unbelievable.