I went in to talk to customer service. I was the only one in there. The customer service rep was on the phone having a personal conversation in spanish. I waited for 10 minutes as she saw me sitting there. I walked out. Horrible customer service
I used to have great experiences at TD for my everyday banking. Until I phoned in and met "Eric", a telephone banking supervisor ( ID # 38265 ). I have never been so disrespected and blamed for things without any care for customer satisfaction or sympathy.
He even told me to go to the branch and seek out the person who made a mistake on my account to fix my problem even though he could do it over the phone, as other telephone banking associates have done in the past.
A person with such a condescending attitude shouldn't be allowed to work in customer solutions. I phoned back and got a different person. My problem was fixed instantly.
Needless to say, Eric left such a bad taste in my mouth I went online to give TD a mediocre review.
First let me stat that this review is more about the Vice President store manager then the entire bank location. I never had any problems with this bank branch until I came across the store manager. Plus if the Store manager doesn't know how to manage, then the whole bank is doomed anyways.
The Vice president at this bank goes by the name Silva Vikkimarie. I went to the branch to close an account which should be a simple procedure. I wanted to be in and out with no problems. But i guess that was tooo much to ask. I was greeted from the start with attitude and ridiculously poor customer service. While i am trying to explain what i wanted done, other employees where talking about pizza time. Who called for pizza, what time the pizza was going to get there. Even the Vice president joined in on the pizza conversation while trying to help me. Then i show the Vice president a power of attorney which i have used many times at that location and hundreds of other places with no problem. All of a sudden Silva shouts that the power of attorney doesn't look legit. That sounded so ridiculous i had to laugh. A Vice President of a bank has no idea what a power of attorney looks like? So anyways of course the power of attorney was legit and she closed the account as expected but poor customer service continued until i finally left the building.
Where did TD Bank find this Vice President? If Anyone at TD bank with any sense is reading this it might be a good idea to hire qualified individuals to management positions.
Fire this Vice President ASAP before everyone closes their accounts.
Also TD Bank also started to charge fees for paper billing. Which i didn't agree to and when asked to get a refund for the fee i was denied.
Last time i checked, by law it is required to give a grace period while changing accounts that require fees. If a customer doesn't agree to terms, funds must be refunded. At the very least this should be done as a courtesy. But wait I forgot.......TD bank d
TD has become a marketing company and appears to have left the banking business. I am tired of all the marketing calls, take care of your customers first and maybe we will listen to these relentless callers from TD. No one answers or returns a call anymore, there is no service. Once you have your money in TD you are on your own. I will be taking my investments out as soon as I can. If this is how they take care of their banking what are they doing with my investments. I'm done
All started ok and team and customer service seemed lovely. However there is a fundamental flaw with the online service. You cannot view or download/export more than 120 days transactions. So basically if you are trying to review past transactions in the Account History or want export to say CSV file (for Excel) or to Quicken - you can't. Unbelievable. You have to try and look up each transaction by manually opening the PDF statements one by one. Being PDF's means the it's just a photo image and all you can do is view or print.
You should be able to go back minimum 2 years, ideally 5 and search for the transactions too and see your list of debits and credits in the History screen.
So kiss good bye to being able to do things like: look backs, tax returns, querying accounts if you use TD Business.