TD Bank emphasizes customer service/human service. This is not so at the Richmond Hill, Queens, NY branch. The bank it appears has a growing customer base but lacks customer service professionalism, friendliness and the human touch. I with more than 10 other customers walked into the bank on Saturday 18th around 1pm and had no idea of what we needed to do to speak with a customer service rep. There were four tellers to attend to a long line of banking customers. Three of the six agents were speaking with customers at their desks. No one attended nor instructed nor even acknowledged the presence of us who were hanging around waiting to speak with the agents. Finally, after 30 minutes of wait an agent called out " who is next" that would be me. I was told because of the nature of my transaction it could not be completed today. Other TD banks and other other commercial banks have agents who greet you and find out your banking needs and give you some idea of your wait time who will see you but Richmond Hill TD bank has no regard for customers and no human touch.

I 've never seen such incompetent rude bank tellers. They disrespected me by false accusations and the manager saw nothing wrong with that. I closed business account, personal account and made sure all my family members did the same.

Just tried to call in to ask a question, used the "call-back" feature, but when it called me back it hung up on me, so I called again and waited 30 minutes, only to talk to a person who couldn't help so she sent me to another person who couldn't help who sent me to another person. On hold again and had to give up.

I'm amazed that they couldn't help, since my question was very simple: "I lost the username to my online account, but I have all the account info and all the answers to the security questions. Can you help me?"

The answer was even simpler: "No."

charge too many fees and sometimes will keep you unaware.

I was charged overdraft fee when it wasnt my fault. paypal took money from the wrong account and they sent a letter to td bank and never took away my fees. ridiculous.

On Friday, May 10, 2013, I was a non-account holder coming to cash a check drawn on this bank. I went into the branch and presented my check an ID to the African-American female teller at the drive-thru. She informed me of the $5.00 charge and proceeded to her terminal. When she handed me my envelop, I placed it in my purse and left the building. When I got in my car, and opened the envelop to find a $20 bill that CLEARLY stood out. I pulled up to the drive-thru and asked for another bill because it looked "crazy". She returned with the manager and informed me that the bill was counterfeit and they couldn't give me my money. I went back into the branch and spoke with the manager, whom was very polite and professional. She offered me a $20 gift card,but would need to see my ID to register with the secret service. Well, that's when I got irate. If the incompetent teller processed my check properly, they already have that information. And while I am an educated African-American woman, only a fool would take a counterfeit bill to a bank. I believe I would have had better luck at a self-check out lane somewhere. I understood the manager's position but to know that this THIEF is taking advantage of customers, is unacceptable . Typically I count my money before leaving any counter, but prior to walking into thehb building, I found out my father -in-law was admitted in the hospital. So my mind was pre-occupied with how I would explain that to my children. I am not angry about the loss of $20, though it was my hard earned money, I just can't accept the fact that I got it from the bank. I will continue to write this same review until I am contacted by someone willing to apologize and to inform me that the teller was fired.